CompGeo Salary Survey Benchmark Job Summary and Competencies

Telecommunications Equipment Installers and Repairers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Utilities
Job Family: Communications Workers
Benchmark Title: Telecommunications Equipment Installers and Repairers
 
Summary Job Description Tasks
Install, set-up, rearrange, or remove switching, distribution, routing, and dialing equipment used in central offices or headends. Service or repair telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings. Note differences in wire and cable colors so that work can be performed correctly.
 
Test circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
 
Test repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
 
Drive crew trucks to and from work areas.
 
Inspect equipment on a regular basis in order to ensure proper functioning.
 
Repair or replace faulty equipment such as defective and damaged telephones, wires, switching system components, and associated equipment.
 
Remove and remake connections in order to change circuit layouts, following work orders or diagrams.
 
Demonstrate equipment to customers and explain how it is to be used, and respond to any inquiries or complaints.
 
Analyze test readings, computer printouts, and trouble reports to determine equipment repair needs and required repair methods.
 
Adjust or modify equipment to enhance equipment performance or to respond to customer requests.
 
Request support from technical service centers when on-site procedures fail to solve installation or maintenance problems.
 
Remove loose wires and other debris after work is completed.
 
Assemble and install communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
 
Communicate with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
 
Collaborate with other workers in order to locate and correct malfunctions.
 
Review manufacturer's instructions, manuals, technical specifications, building permits, and ordinances in order to determine communication equipment requirements and procedures.
 
Test connections to ensure that power supplies are adequate and that communications links function.
 
Climb poles and ladders, use truck-mounted booms, and enter areas such as manholes and cable vaults, in order to install, maintain, or inspect equipment.
 
Refer to manufacturers' manuals to obtain maintenance instructions pertaining to specific malfunctions.
 
Designate cables available for use.
 
Run wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
 
Remove and replace plug-in circuit equipment.
 
Route and connect cables and lines to switches, switchboard equipment, and distributing frames, using wire-wrap guns or soldering irons to connect wires to terminals.
 
Clean and maintain tools, test equipment, and motor vehicles.
 
Program computerized switches and switchboards to provide requested features.
 
Diagnose and correct problems from remote locations, using special switchboards to find the sources of problems.
 
Maintain computer and manual records pertaining to facilities and equipment.
 
Install updated software, and programs that maintain existing software and/or provide requested features such as time-correlated call routing.
 
Enter codes needed to correct electronic switching system programming.
 
Perform database verifications, using computers.
 
Address special issues or situations, such as illegal or unauthorized use of equipment, or cases of electrical or acoustic shock.
 
Examine telephone transmission facilities to determine requirements for new or additional telephone services.
 
Determine viability of sites through observation, and discuss site locations and construction requirements with customers.
 
Perform routine maintenance on equipment, including adjusting and lubricating components, and painting worn or exposed areas.
 
Measure distances from landmarks to identify exact installation sites for equipment.
 
Clean switches and replace contact points, using vacuum hoses, solvents, and hand tools.
 
Dig holes or trenches as necessary for equipment installation and access.
 
Install telephone station equipment, such as intercommunication systems, transmitters, receivers, relays, and ringers, and related apparatus, such as coin collectors, telephone booths, and switching-key equipment.
 
Provide input into the design and manufacturing of new equipment.
 
Place intercept circuits on terminals to handle vacant lines in central office installations.
 
 
CompGeo Occupation Group: Utilities
Job Family: Communications Workers
Benchmark Title: Telecommunications Equipment Installers and Repairers
 
Important Knowledge Competencies Competency Description
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 
 
CompGeo Occupation Group: Utilities
Job Family: Communications Workers
Benchmark Title: Telecommunications Equipment Installers and Repairers
 
Important Skill Competencies Competency Description
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
 
Troubleshooting Determining causes of operating errors and deciding what to do about it.
 
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
 
Repairing Repairing machines or systems using the needed tools.
 
Speaking Talking to others to convey information effectively.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Operation and Control Controlling operations of equipment or systems.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Service Orientation Actively looking for ways to help people.
 
Equipment Selection Determining the kind of tools and equipment needed to do a job.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Time Management Managing one's own time and the time of others.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Coordination Adjusting actions in relation to others' actions.
 
Persuasion Persuading others to change their minds or behavior.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Instructing Teaching others how to do something.
 
Installation Installing equipment, machines, wiring, or programs to meet specifications.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
 
CompGeo Occupation Group: Utilities
Job Family: Communications Workers
Benchmark Title: Telecommunications Equipment Installers and Repairers
 
Important Ability Competencies Competency Description
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
 
Far Vision The ability to see details at a distance.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Control Precision The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 
Gross Body Coordination The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
 
Depth Perception The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.
 
Hearing Sensitivity The ability to detect or tell the differences between sounds that vary in pitch and loudness.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
 
Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Gross Body Equilibrium The ability to keep or regain your body balance or stay upright when in an unstable position.
 
Auditory Attention The ability to focus on a single source of sound in the presence of other distracting sounds.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Stamina The ability to exert yourself physically over long periods of time without getting winded or out of breath.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Response Orientation The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.
 
Reaction Time The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.
 
 
CompGeo Occupation Group: Utilities
Job Family: Communications Workers
Benchmark Title: Telecommunications Equipment Installers and Repairers
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades)
 
Related Work Experience Over 2 years, up to and including 4 years
 
On-the-Job Training Over 1 year, up to and including 2 years
 
 
CompGeo Occupation Group: Utilities
Job Family: Communications Workers
Benchmark Title: Telecommunications Equipment Installers and Repairers
 
Alternate Job Title(s)
Antenna Installer
Assigner
Automatic Equipment Technician
Broadband Technician
Cable Television Installer (Cable TV Installer)
Cable Television Line Technician
Cable Television Technician (CATV Technician)
Call Box Wirer
Call Circuit Worker
Central Office Equipment Installer
Central Office Frame Wirer
Central Office Mechanic
Central Office Repairer
Central Office Technician
Central Office Trouble Shooter
Central Office Worker (CO Worker)
Combination Technician
Communication Equipment Mechanic
Communication Equipment Repairer
Communications Equipment Installer
Communications Equipment Repair Technician
Communications Technician
Community Antenna Television Line Technician
Customer Service Technician (CST)
DSL Technician (Digital Subscriber Line Technician)
Data Communications Technician
Desk Worker
Electronic Systems Technician (EST)
Electronics Mechanic
Electronics Mechanic Apprentice
Equipment Installer
Equipment Mechanic
Equipment Tester
Erector
Exchange Mechanic
Exchange Trouble Shooter
Facility Examiner
Facility Technician
Facility Worker
Fiber Optic Central Office Installer
Field Services Technician
Field Technician
Framer
Headend Technician
Information Transport Systems Technician
Inside Wirer
Install / Repair Technician
Installer
Installer Apprentice
Installer Electronics
Instrument Adjuster
Instrument Installer
Instrument Mechanic
Instrument Repairer
Instrument Setter
Interior Block Wirer
Manual Equipment Mechanic
Mother (Matrix) Repairer
Network Cable Installer
Network Cabler
Network Specialist
Office Electrician
Outside Plant Technician
PBX Installer (Private Branch Exchange Installer)
PBX Mechanic (Private Branch Exchange Mechanic)
PBX Repairer (Private Branch Exchange Repairer)
PBX Wire Chief (Private Branch Exchange Wire Chief)
Plant Technician
Plant and Equipment Worker (P&E Worker)
Plant and Maintenance Technician
Power Technician
Private Branch Exchange Installer and Repairer
Public Address Servicer
Relay Adjuster
Relay Mechanic
Remote Terminal Installer
Repairer, Shop, Instrument
Rigger
Satellite Communications Antenna Installer
Satellite Technician
Service Engineer
Service Technician
Simplex Printer Installer
Sound System Installer
Sound Technician
Special Equipment Technician
Splicer Apprentice
Station Inspector
Station Mechanic
Submarine Cable Equipment Technician
Switch Box Installer
Switch Technician
Switchboard Installer
Switchboard Mechanic
Switchboard Trouble Shooter
Switchboard Wirer
Switchman
Telecommunication Equipment Repairer
Telecommunications Facility Examiner
Telecommunications Repairer
Telecommunications Switch Technician
Telecommunications Technician
Telegraph Installer
Telegraph Mechanic
Telegraph Plant Maintainer
Telegraph Printer Mechanic
Telegraph Repeater Installer
Telegraph Repeater Mechanic
Telegraphic Typewriter Installer
Telegraphic Typewriter Mechanic
Telephone Installer
Telephone Installer / Repairman
Telephone Maintainer
Telephone Maintenance Mechanic
Telephone Mechanic
Telephone Station Installer
Telephone Station Repairer
Telephone Technician (Phone Technician)
Telephone Worker
Teletype Adjuster
Teletype Installer
Teletype Mechanic
Teletype Technician
Teletypewriter Installer
Test Desk Operator
Test Deskman
Test Technician
Test Worker
Testboard Operator
Ticker Installer
Ticker Maintainer
Ticker Wirer
Time Signal Wirer
Toll Mechanic
Toll Test Desk Worker
Toll Test Worker
Toll Testboard Worker
Toll Transmission Worker
Transmission Tester
Transmission Worker
Transmitter Chief
Trouble Shooter
Trouble Tracer
Voltmeter Operator
Wireless Technician
Wirer
 
CompGeo Occupation Group: Utilities
Job Family: Communications Workers
Benchmark Title: Telecommunications Equipment Installers and Repairers
 
 
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