CompGeo Salary Survey Benchmark Job Summary and Competencies

Cargo and Freight Agents

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
Summary Job Description Tasks
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals, and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. Negotiate and arrange transport of goods with shipping or freight companies.
Notify consignees, passengers, or customers of the arrival of freight or baggage, and arrange for delivery.
Advise clients on transportation and payment methods.
Prepare manifests showing baggage, mail, and freight weights, and number of passengers on airplanes, and transmit data to destinations.
Determine method of shipment and prepare bills of lading, invoices, and other shipping documents.
Check import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system.
Estimate freight or postal rates and record shipment costs and weights.
Enter shipping information into a computer by hand or by a hand-held scanner that reads bar codes on goods.
Retrieve stored items and trace lost shipments as necessary.
Pack goods for shipping, using tools such as staplers, strapping machines, and hammers.
Direct delivery trucks to shipping doors or designated marshaling areas and help load and unload goods safely.
Inspect and count items received and check them against invoices or other documents, recording shortages and rejecting damaged goods.
Install straps, braces, and padding to loads to prevent shifting or damage during shipment.
Keep records of all goods shipped, received, and stored.
Coordinate and supervise activities of workers engaged in packing and shipping merchandise.
Arrange insurance coverage for goods.
Direct or participate in cargo loading to ensure completeness of load and even distribution of weight.
Open cargo containers and unwrap contents, using steel cutters, crowbars, or other hand tools.
Attach address labels, identification codes, and shipping instructions to containers.
Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs.
Route received goods to first available flight or to appropriate storage areas or departments, using forklifts, hand trucks, or other equipment.
Maintain a supply of packing materials.
Assemble containers and crates used to transport items such as machines or vehicles.
Obtain flight numbers, airplane numbers, and names of crew members from dispatchers, recording data on airplane flight papers.
Send samples of merchandise to quality control units for inspection.
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
Important Knowledge Competencies Competency Description
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation Bringing others together and trying to reconcile differences.
Time Management Managing one's own time and the time of others.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Coordination Adjusting actions in relation to others' actions.
Service Orientation Actively looking for ways to help people.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Persuasion Persuading others to change their minds or behavior.
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Speech Clarity The ability to speak clearly so others can understand you.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Near Vision The ability to see details at close range (within a few feet of the observer).
Speech Recognition The ability to identify and understand the speech of another person.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
Tools/Technology Example Product Category
Brokerage software Procurement software
Database software Data base user interface and query software
Email software Electronic mail software
Microsoft Excel Spreadsheet software
Posting software Inventory management software
Spreadsheet software Spreadsheet software
Transportation management software Mobile location based services software
Web browser software Internet browser software
Web-based dispatch software Mobile location based services software
Word processing software Word processing software
WordPerfect Word processing software
Crow bars Pry bars
Desktop computers Desktop computers
Electrical power unit Ground power units for aircraft
Fax machines Facsimile machines
Forklifts Forklifts
Hammers Hammers
Hand trucks Hand trucks or accessories
Laser printers Laser printers
Mobile air-conditioning units Air conditioners
Radio frequency identification RFID scanners Radio frequency scanners
Staple guns Staple guns
Steel cutters Metal cutters
Straight trucks Cargo trucks
Strapping machines Wrapping machinery
Tow tractors Aircraft pushback or tow tractors
Two way radios Two way radios
Wheel chocks Wheel chocks
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
Prerequisite Qualification Category Education and Experience Level
On-Site or In-Plant Training None
Related Work Experience Over 4 years, up to and including 6 years
Required Level of Education Bachelor's Degree
Required Level of Education Less than a High School Diploma
On-the-Job Training Over 3 months, up to and including 6 months
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
Alternate Job Title(s)
Air Export Logistics Manager
Booking Clerk
Cargo Agent
Cargo Router
Container Coordinator
Customer Service Manager
Documentation Clerk
Drop Shipment Clerk
Export Traffic Department Manager
Freight Booker
Freight Broker
Freight Receiver
Freight Representative
Freight Router
Freight Shipping Agent
Head Shipper
Import Customer Service Manager
Import Customs Clearing Agent
Import Dispatcher
Intermodal Dispatcher
International Coordinator
Load Planner
Logistics Clerk
Logistics Coordinator
Logistics Service Representative
Logistics Technician
Ocean Export Account Manager
Ocean Import Representative
Operations Manager
Ramp Service Agent
Route Agent
Route Clerk
Ship Broker
Shipper Receiver
Shipping Agent
Shipping Coordinator
Shipping Processor
Traffic Specialist
Traffic and Documentation Clerk
Transportation Agent
Transportation Broker
Transportation Clerk
CompGeo Occupation Group: Transportation
Job Family: Transportation - Other
Benchmark Title: Cargo and Freight Agents
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