CompGeo Salary Survey Benchmark Job Summary and Competencies

First Line Supv/Mgr Customer Service

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Management
Benchmark Title: First Line Supv/Mgr Customer Service
 
Summary Job Description Tasks
Supervise and coordinate activities of workers involved in providing customer service. First-Line Supervisors, Customer Service supervise Customer Service Representatives to ensure customer satisfaction.. The may oversees policies and procedures to ensure on-time delivery, assistance in product installation and survey customer satisfaction..
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Management
Benchmark Title: First Line Supv/Mgr Customer Service
 
 
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