CompGeo Salary Survey Benchmark Job Summary and Competencies

First Line Supv/Mgr Sales Non Retail

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Sales Non Retail
 
Summary Job Description Tasks
Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties. Listen to and resolve customer complaints regarding services, products, or personnel.
 
Monitor sales staff performance to ensure that goals are met.
 
Hire, train, and evaluate personnel.
 
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
 
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.
 
Provide staff with assistance in performing difficult or complicated duties.
 
Plan and prepare work schedules, and assign employees to specific duties.
 
Attend company meetings to exchange product information and coordinate work activities with other departments.
 
Prepare sales and inventory reports for management and budget departments.
 
Formulate pricing policies on merchandise according to profitability requirements.
 
Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
 
Analyze details of sales territories to assess their growth potential and to set quotas.
 
Visit retailers and sales representatives to promote products and gather information.
 
Keep records pertaining to purchases, sales, and requisitions.
 
Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
 
Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
 
Inventory stock and reorder when inventories drop to specified levels.
 
Examine products purchased for resale or received for storage to determine product condition.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Sales Non Retail
 
Important Knowledge Competencies Competency Description
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Sales Non Retail
 
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Time Management Managing one's own time and the time of others.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Instructing Teaching others how to do something.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Service Orientation Actively looking for ways to help people.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Mathematics Using mathematics to solve problems.
 
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Sales Non Retail
 
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Sales Non Retail
 
Prerequisite Qualification Category Education and Experience Level
On-Site or In-Plant Training Over 3 months, up to and including 6 months
 
On-the-Job Training Over 1 month, up to and including 3 months
 
Related Work Experience Over 6 years, up to and including 8 years
 
Required Level of Education Master's Degree
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Sales Non Retail
 
Alternate Job Title(s)
Accounting Manager
Advertising Material Distributors Supervisor
Agency Manager
Area Sales Manager
Artificial Breeding Distributor
Auto Parts Manager
Block Captain
Blood Donor Recruiter Supervisor
Bowling or Skating Desk Clerk Supervisor
Branch Manager
Bulk Plant Supervisor
Circulation Crew Leader
Circulation Manager
Client Service Supervisor
Client Services Director
Client Services Manager
Crew Manager
Customer Service Manager
Dealer
Desk Clerks Supervisor
Director
Distribution Manager
District Adviser
District Manager
District Sales Manager
Division Manager
Dry Cleaning Manager
Field Representative
Food Stand Manager
Head of Commission Department
Human Resources Manager
Indian Trader
Inside Sales Manager
Insurance Agents Supervisor
Insurance Office Manager
Insurance Office Supervisor
Insurance Sales Supervisor
Junk Dealer
Malt Liquors Sales Supervisor
Marketing Vice President
Meat Sales and Storage Manager
Newspaper Carriers Supervisor
Newspaper Delivery Counselor
Newspaper Manager
Order Department Supervisor
Outside Sales Manager
Parts Department Manager
Parts Manager
Party Plan Sales Unit Advisor
Party Plan Sales Unit Sales Leader
Radio Time Sales Supervisor
Real Estate Sales Supervisor
Sales Activity Manager
Sales Leader
Sales Manager
Sales Representative Supervisor
Sales Supervisor
Sales Team Manager
Sales/Marketing Director
Shop Manager
Showroom Manager
Special Agent
Station Captain
Stock Broker Supervisor
Subscription Crew Leader
Supervisor
Telemarketer Supervisor
Telemarketing Manager
Telemarketing Supervisor
Telesales Supervisor
Territory Supervisor
Textile Conversion Manager
Tobacco Warehouse Manager
Truck Leasing Manager
Wholesale Manager
Wholesaler
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Sales Non Retail
 
 
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