CompGeo Salary Survey Benchmark Job Summary and Competencies

First Line Supv/Mgr Retail Sales

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
Summary Job Description Tasks
Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties. Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
 
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
 
Assign employees to specific duties.
 
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
 
Inventory stock and reorder when inventory drops to a specified level.
 
Keep records of purchases, sales, and requisitions.
 
Enforce safety, health, and security rules.
 
Examine products purchased for resale or received for storage to assess the condition of each product or item.
 
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
 
Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
 
Establish and implement policies, goals, objectives, and procedures for their department.
 
Instruct staff on how to handle difficult and complicated sales.
 
Formulate pricing policies for merchandise, according to profitability requirements.
 
Estimate consumer demand and determine the types and amounts of goods to be sold.
 
Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
 
Plan and prepare work schedules and keep records of employees' work schedules and time cards.
 
Review inventory and sales records to prepare reports for management and budget departments.
 
Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
 
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
 
Establish credit policies and operating procedures.
 
Plan budgets and authorize payments and merchandise returns.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Time Management Managing one's own time and the time of others.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Instructing Teaching others how to do something.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Mathematics Using mathematics to solve problems.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
 
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Far Vision The ability to see details at a distance.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
Tools/Technology Example Product Category
ASI Complete software Point of sale POS software
 
American Precision Instruments Regit Point of sale POS software
 
Attitude POS itive AccuPOS Retail Point of sale POS software
 
Bibase 4POS Retail Point of sale POS software
 
CAP Automation SellWise Point of sale POS software
 
ComCash software Point of sale POS software
 
CompuTant CounterPoint Point of sale POS software
 
CyberMatrix POS Point of sale POS software
 
DacEASY software Point of sale POS software
 
Database software Data base user interface and query software
 
Datasym SYMFINITE Point of sale POS software
 
EZ software Point of sale POS software
 
Exact Software Human resources software
 
Gift registry software Data base user interface and query software
 
Hagel Unitime Systems Time accounting software
 
ICVERIFY software Point of sale POS software
 
Infocorp Computer Solutions $mart System Point of sale POS software
 
Infocorp Softwear/POS Point of sale POS software
 
Internet browser software Internet browser software
 
Intuit QuickBooks Point of Sale Point of sale POS software
 
Inventory management software Inventory management software
 
Kronos Enterprise Workforce Management Enterprise resource planning ERP software
 
Kronos Workforce Timekeeper Time accounting software
 
LOB RetailPoint Point of sale POS software
 
Lathem Time PayClock EZ Time accounting software
 
Logisoft Positive Pos System Point of sale POS software
 
ManageMore Cellular Manager Point of sale POS software
 
Master Merchant Systems Music Store Point of sale POS software
 
MicroBiz software Point of sale POS software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Word Word processing software
 
Millennium Software Atrex Point of sale POS software
 
Payroll software Time accounting software
 
Plexis Software Plexis POS Point of sale POS software
 
Point of sale POS bookstore software Point of sale POS software
 
Point of sale POS parts and services software Point of sale POS software
 
Point of sale POS software Point of sale POS software
 
Qualitech Solutions Dynamic Scheduling Calendar and scheduling software
 
RiscStation POSSum Point of sale POS software
 
SBS Keystroke Point of sale POS software
 
Scheduling software Calendar and scheduling software
 
Semicron Systems software Point of sale POS software
 
Sixth Sense software Point of sale POS software
 
Softpedia ShopInvo Point of sale POS software
 
SureSELL software Point of sale POS software
 
System 3 POS software Point of sale POS software
 
The General Store software Point of sale POS software
 
The Retail Solution software Point of sale POS software
 
Time card software Human resources software
 
TimeTrak Systems ClocTrack Time accounting software
 
TimeTrak Systems SchedTrak Calendar and scheduling software
 
True North Computer Retail Plus Point of sale POS software
 
VeriFone PC Charge Pro Point of sale POS software
 
Vigilant software Point of sale POS software
 
Visual Retail Plus software Point of sale POS software
 
Adjustable widemouth pliers Adjustable widemouth pliers
 
Adjustable wrenches Adjustable wrenches
 
Barcode scanners Bar code reader equipment
 
Cash registers Cash registers
 
Credit card processing terminals Point of sale credit or debit verification kits
 
Desktop computers Desktop computers
 
Hammer pliers Adjustable widemouth pliers
 
Ladders Ladders
 
Laser printers Laser printers
 
Magnetic card readers Magnetic card readers
 
Money order terminals Electronic funds transfer point of sale equipment
 
PC magnetic card readers Magnetic card readers
 
Personal computers Personal computers
 
Personal digital assistants PDA Personal digital assistant PDAs or organizers
 
Point of sale POS computer terminals Point of sale POS terminal
 
Screwdrivers Screwdrivers
 
Security cameras Security cameras
 
Security monitors Security cameras
 
Sensormatic systems Security tags
 
Telecheck processing terminals Point of sale credit or debit verification kits
 
Video cassette recorders VCR Video cassette players or recorders
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-the-Job Training Over 1 month, up to and including 3 months
 
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
Alternate Job Title(s)
Agent
Antique Collector
Antique Dealer
Area Supervisor
Art Dealer
Art Gallery Director
Assistant Manager
Assistant Manager Retail
Assistant Store Manager
Auto Dealer
Auto Leasing Manager
Auto Parts Manager
Auto Rental Supervisor
Automobile Dealer
Automobile Leasing Supervisor
Automobile Service Station Manager
Bakery Manager
Barn Operator
Branch Manager
Branch Store Manager
Canteen Manager
Car Dealer
Car Rental Manager
Cashier Manager
Cashier Supervisor
Coin Dealer
Commercial Specialist
Commissary Manager
Commissary Officer
Commissary Steward
Concession Manager
Convenience Store Manager
Dairy Department Manager
Dairy Store Manager
Dealer
Deli Manager
Delicatessen Department Manager
Delicatessen Store Manager
Department Head
Department Manager
Department Sales Manager
Department Supervisor
Director
Division Supervisor
Floor Manager
Floor Supervisor
Floral Manager
Florist Manager
Flower Shop Manager
Food Checkers and Cashiers Supervisor
Food Concession Manager
Front End Manager
Frozen Food Department Manager
General Manager
Grocer
Grocery Manager
Grocery Store Manager
Grocery Supervisor
Head of Store Operations
Ice Storage, Sales, and Delivery Supervisor
Jewelry Department Supervisor
Key Carrier
Key Holder
Lumber Sales Supervisor
Lumberman
Machinery or Equipment Rental and Leasing Manager
Manager
Managing Jeweler
Marina Sales and Service Supervisor
Meat Department Manager
Merchandise Coordinator
Millinery Department Manager
Music Store Manager
Office Manager
Operations Superintendent
Parts Department Manager
Parts Department Supervisor
Parts Manager
Parts Sales Manager
Pawn Broker
Pawn Shop Keeper
Pawnbroker
Post Exchange Manager (PX Manager)
Produce Department Manager
Produce Department Supervisor
Produce Manager
Ready to Wear Department Manager
Rental Manager
Retail Assistant Manager
Retail Grocer
Retail Manager
Retail Sales Manager
Retail Store Manager
Retail Supervisor
Sales Clerk Supervisor
Sales Manager
Sales Supervisor
Salesman
Service Manager
Shift Manager
Shop Manager
Showroom Manager
Softlines Supervisor
Station Manager
Stationer
Stock Manager
Store Manager
Storekeeper
Supermarket Manager
Supervisor
Tobacconist
Used Car Sales Supervisor
Vending Stand Supervisor
 
CompGeo Occupation Group: Management
Job Family: Marketing and Sales
Benchmark Title: First Line Supv/Mgr Retail Sales
 
 
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