CompGeo Salary Survey Benchmark Job Summary and Competencies

Concierges

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Concierges
 
Summary Job Description Tasks
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance. Make dining and other reservations for patrons, and obtain tickets for events.
 
Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
 
Make travel arrangements for sightseeing and other tours.
 
Receive, store, and deliver luggage and mail.
 
Perform office duties on a temporary basis when needed.
 
Pick up and deliver items, or run errands for guests.
 
Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.
 
Arrange for the replacement of items lost by travelers.
 
Arrange for interpreters or translators when patrons require such services.
 
Plan special events, parties, and meetings, which may include booking musicians or celebrities to appear.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Concierges
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Concierges
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Speaking Talking to others to convey information effectively.
 
Coordination Adjusting actions in relation to others' actions.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Time Management Managing one's own time and the time of others.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Concierges
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Concierges
 
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training Up to and including 1 month
 
Related Work Experience Over 6 months, up to and including 1 year
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Concierges
 
Alternate Job Title(s)
Activities Concierge
Bellman
Chef Concierge
Club Concierge
Concierge
Conference Concierge
Front Desk Agent
Front Office Manager
Guest Service Agent
Guest Service Supervisor
Hospitality Aide
Hotel Concierge
Hotel Guest Service Agent
Lobby Concierge
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Concierges
 
 
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