CompGeo Salary Survey Benchmark Job Summary and Competencies

Gaming Supervisors

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
Summary Job Description Tasks
Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and services for guests in hotels/casinos. May address service complaints. Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
 
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
 
Maintain familiarity with the games at a facility, and with strategies and tricks used by cheaters at such games.
 
Perform paperwork required for monetary transactions.
 
Resolve customer and employee complaints.
 
Greet customers and ask about the quality of service they are receiving.
 
Establish and maintain banks and table limits for each game.
 
Monitor stations and games, and move dealers from game to game to ensure adequate staffing.
 
Report customer-related incidents occurring in gaming areas to supervisors.
 
Explain and interpret house rules, such as game rules and betting limits, for patrons.
 
Supervise the distribution of complimentary meals, hotel rooms, discounts, and other items given to players, based on length of play and amount bet.
 
Evaluate workers' performance and prepare written performance evaluations.
 
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
 
Record, issue receipts for, and pay off bets.
 
Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
 
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
 
Determine how many gaming tables to open each day and schedule staff accordingly.
 
Establish policies on types of gambling offered, odds, and extension of credit.
 
Interview, hire, and train workers.
 
Provide fire protection and first-aid assistance when necessary.
 
Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
Important Skill Competencies Competency Description
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Coordination Adjusting actions in relation to others' actions.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Time Management Managing one's own time and the time of others.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Service Orientation Actively looking for ways to help people.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Persuasion Persuading others to change their minds or behavior.
 
Instructing Teaching others how to do something.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
Important Ability Competencies Competency Description
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
Tools/Technology Example Product Category
Corel WordPerfect software Word processing software
 
Data entry software Data base user interface and query software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft Word Word processing software
 
10-key calculators Calculators or accessories
 
Desktop computers Desktop computers
 
Laptop computers Notebook computers
 
Personal computers Personal computers
 
Security alarm systems Alarm systems
 
Two way radios Two way radios
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Related Work Experience Over 1 year, up to and including 2 years
 
On-Site or In-Plant Training Up to and including 1 month
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
Alternate Job Title(s)
21 Floor Supervisor
Black Jack Pit Boss
Blackjack Pit Boss
Blackjack Supervisor
Box Person
Cage Manager
Cardroom Manager
Casino Floor Person
Casino Floorperson
Casino Manager
Casino Shift Manager
Casino Supervisor
Crap Game Box Person
Dual Rate Shift Manager
Executive Casino Host
Floor Supervisor
Floorperson
Gambling Box Person
Gambling Floor Supervisor
Gambling Supervisor
Games Supervisor
Gaming Manager
Lottery Office Manager
Pit Boss
Pit Manager
Pit Supervisor
Poker Room Supervisor
Shift Manager
Shift Supervisor
Slot Manager
Slot Shift Manager
Slot Supervisor
Table Games Supervisor
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Supervisors
 
 
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