CompGeo Salary Survey Benchmark Job Summary and Competencies

First-Line Supervisors/Managers Housekeeping

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: First-Line Supervisors/Managers Housekeeping
 
Summary Job Description Tasks
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments. Direct activities for stopping the spread of infections in facilities such as hospitals.
 
Inspect work performed to ensure that it meets specifications and established standards.
 
Plan and prepare employee work schedules.
 
Perform or assist with cleaning duties as necessary.
 
Investigate complaints about service and equipment, and take corrective action.
 
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
 
Check equipment to ensure that it is in working order.
 
Inspect and evaluate the physical condition of facilities to determine the type of work required.
 
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
 
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
 
Issue supplies and equipment to workers.
 
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
 
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
 
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals.
 
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
 
Establish and implement operational standards and procedures for the departments supervised.
 
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
 
Select and order or purchase new equipment, supplies, or furnishings.
 
Recommend changes that could improve service and increase operational efficiency.
 
Maintain required records of work hours, budgets, payrolls, and other information.
 
Screen job applicants, and hire new employees.
 
Supervise in-house services such as laundries, maintenance and repair, dry cleaning, or valet services.
 
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
 
Perform financial tasks, such as estimating costs and preparing and managing budgets.
 
Prepare reports on activity, personnel, and information such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: First-Line Supervisors/Managers Housekeeping
 
Important Knowledge Competencies Competency Description
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Chemistry Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.
 
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 
Building and Construction Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
 
Physics Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.
 
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: First-Line Supervisors/Managers Housekeeping
 
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Time Management Managing one's own time and the time of others.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Service Orientation Actively looking for ways to help people.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Persuasion Persuading others to change their minds or behavior.
 
Instructing Teaching others how to do something.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: First-Line Supervisors/Managers Housekeeping
 
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: First-Line Supervisors/Managers Housekeeping
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Related Work Experience Over 4 years, up to and including 6 years
 
On-the-Job Training Over 3 months, up to and including 6 months
 
On-Site or In-Plant Training None
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: First-Line Supervisors/Managers Housekeeping
 
Alternate Job Title(s)
Building Cleaning Supervisor
Building Superintendent, Cleaning, Painting, Maintenance
Building Superintendent, Custodian, Janitor, Maintenance
Building Supervisor
Buildings and Grounds Director
Buildings and Grounds Superintendent
Buildings and Grounds Supervisor
Butler
Cleaning Staff Supervisor
Cleaning Supervisor
Custodial Supervisor
Custodian
Custodian Supervisor
Environmental Services Director
Environmental Services Supervisor (EVS)
Executive Housekeeper
Facilities Maintenance Manager
Facilities Manager
Head Cleaning Porter
Head Custodian
Head Housekeeper
Head School Custodian
Head of Maintenance
Home Housekeeper
Home Restoration Service Supervisor
Hotel or Motel Cleaning Supervisor
Hotel or Motel Room Service Supervisor
House Cleaner Supervisor
House Superintendent
Household Manager
Housekeeper
Housekeeper Supervisor
Housekeeping Director
Housekeeping Manager
Housekeeping Supervisor
Janitor Supervisor
Janitorial Services Supervisor
Janitorial Supervisor
Linen Room Supervisor
Linen Supervisor
Maid Supervisor
Maintenance Director
Maintenance Superintendent
Maintenance Supervisor
Maintenance and Custodian Supervisor
Room Inspector
Superintendent, Custodian, Janitor
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: First-Line Supervisors/Managers Housekeeping
 
 
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