CompGeo Salary Survey Benchmark Job Summary and Competencies

Food Servers, Non Restaurant

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
Summary Job Description Tasks
Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars. Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines such as those for special diets are followed.
 
Clean and sterilize dishes, kitchen utensils, equipment, and facilities.
 
Examine trays to ensure that they contain required items.
 
Place food servings on plates and trays according to orders or instructions.
 
Load trays with accessories such as eating utensils, napkins, and condiments.
 
Take food orders and relay orders to kitchens or serving counters so they can be filled.
 
Stock service stations with items such as ice, napkins, and straws.
 
Remove trays and stack dishes for return to kitchen after meals are finished.
 
Prepare food items such as sandwiches, salads, soups, and beverages.
 
Monitor food preparation and serving techniques to ensure that proper procedures are followed.
 
Carry food, silverware, and/or linen on trays, or use carts to carry trays.
 
Determine where patients or patrons would like to eat their meals and help them get situated.
 
Record amounts and types of special food items served to customers.
 
Total checks, present them to customers, and accept payment for services.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Food Production Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Service Orientation Actively looking for ways to help people.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
Tools/Technology Example Product Category
CBORD Nutrition Service Suite Data base user interface and query software
 
Capital Codeworks MenuMax Enterprise resource planning ERP software
 
Picis CareSuite Dietary Manager Data base user interface and query software
 
Point of sale POS software Point of sale POS software
 
Blenders Commercial use blenders
 
Carbonated beverage dispensers Carbonated beverage dispenser
 
Carving knives Commercial use cutlery
 
Chefs' knives Commercial use cutlery
 
Commercial coffeemakers Commercial use coffee or iced tea makers
 
Commercial dishwashers Commercial use dishwashers
 
Commercial glasswashers Commercial use dishwashers
 
Desktop computers Desktop computers
 
Ice-making machines Ice dispensers
 
Juice dispensers Non carbonated beverage dispenser
 
Personal computers Personal computers
 
Point of sale POS computer terminals Point of sale POS terminal
 
Slicing machines Commercial use food slicers
 
Steam tables Commercial use food warmers
 
Toasters Commercial use toasters
 
Touch screen monitors Touch screen monitors
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Less than a High School Diploma
 
Related Work Experience None
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training Over 1 month, up to and including 3 months
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
Alternate Job Title(s)
Boat Hop
Car Attendant
Car Hop
Cook
Cotton Candy Maker
Curb Attendant
Curb Hop
Curber
Diet Attendant
Dietary Aid
Dietary Aide
Dietary Assistant
Dietary Cook
Dietary Worker
Food Cart Attendant
Food Order Delivery Runner
Food Porter
Food Runner
Food Server
Food Service Assistant
Food Service Attendant
Food Service Hotel Runner
Food Service Tray Attendant
Food Service Worker
Hospital Food Service Worker
Hospital Tray Service Worker
Hot Dog Vendor
Hot Tamale Man
Hot Tamale Worker
Kitchen Helper
Line Server
Outside Food Server
Room Server
Room Service Bellhop
Room Service Clerk
Room Service Food Server
Room Service Food Service Attendant
Room Service Server
Room Service Waiter/Waitress
Server
Teletray Operator
Tray Server
Tray Service Worker
Waitress
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Food Servers, Non Restaurant
 
 
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