CompGeo Salary Survey Benchmark Job Summary and Competencies

Combined Food Preparation and Serving Workers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
Summary Job Description Tasks
Perform duties which combine preparing and serving food and nonalcoholic beverages. Accept payment from customers, and make change as necessary.
 
Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
 
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
 
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
 
Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout bags.
 
Notify kitchen personnel of shortages or special orders.
 
Cook or re-heat food items such as french fries.
 
Wash dishes, glassware, and silverware after meals.
 
Collect and return dirty dishes to the kitchen for washing.
 
Relay food orders to cooks.
 
Distribute food to servers.
 
Serve food and beverages to guests at banquets or other social functions.
 
Provide caterers with assistance in food preparation or service.
 
Pack food, dishes, utensils, tablecloths, and accessories for transportation from catering or food preparation establishments to locations designated by customers.
 
Arrange tables and decorations according to instructions.
 
Clean and organize eating, service, and kitchen areas.
 
Communicate with customers regarding orders, comments, and complaints.
 
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
 
Perform personnel activities such as supervising and training employees.
 
Monitor and order supplies or food items and restock as necessary to maintain inventory.
 
Plan, prepare, and deliver meals to individuals with special dietary needs.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Food Production Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Service Orientation Actively looking for ways to help people.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Instructing Teaching others how to do something.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Mathematics Using mathematics to solve problems.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
Tools/Technology Example Product Category
Compris software Point of sale POS software
 
ICVERIFY software Point of sale POS software
 
Intuit QuickBooks Point of Sale Point of sale POS software
 
MICROS Systems HSI Profits Series Point of sale POS software
 
Menu and nutrition database software Data base user interface and query software
 
NCR Advanced Checkout Solution Point of sale POS software
 
NCR NeighborhoodPOS Point of sale POS software
 
Point of sale POS software Point of sale POS software
 
The General Store software Point of sale POS software
 
Automatic dicers Commercial use food choppers or cubers or dicers
 
Automatic peelers Commercial use peelers
 
Automatic slicers Commercial use food slicers
 
Barcode scanners Bar code reader equipment
 
Broilers Commercial use broilers
 
Can openers Commercial use electric can openers
 
Carbonated beverage dispensers Carbonated beverage dispenser
 
Cash registers Cash registers
 
Chefs' knives Commercial use cutlery
 
Coffee makers Commercial use coffee or iced tea makers
 
Commercial dishwashers Commercial use dishwashers
 
Convection ovens Commercial use convection ovens
 
Credit card readers Magnetic card readers
 
Deep fat fryers Commercial use deep fryers
 
Deep wells Commercial use deep fryers
 
Electric warming tables Commercial use food warmers
 
Espresso machines Cappuccino or espresso machines
 
Food choppers Commercial use food choppers or cubers or dicers
 
Food conveyor belts Belt conveyors
 
Food processors Commercial use food processors
 
Fryers Commercial use deep fryers
 
Grating equipment Commercial use graters
 
Grills Commercial use grills
 
Ice cream/yogurt machines Soft serve machines
 
Ice machines Ice dispensers
 
Linear imaging scanners Bar code reader equipment
 
Long range charged coupled device CCD barcode scanners Bar code reader equipment
 
Meat grinders Commercial use food grinders
 
Milk dispensing machines Milk dispensers
 
Milkshake and smoothie machines Milkshake machines
 
Mixers Commercial use mixers
 
Motorized food transportation carts Carts
 
Non-carbonated beverage dispensers Non carbonated beverage dispenser
 
Ovens Commercial use ovens
 
Pastry makers Commercial use dough machines
 
Patty making machines Commercial use molds
 
Point of sale POS printers Point of sale POS receipt printers
 
Point of sale POS terminals Point of sale POS terminal
 
Point of service scanners Bar code reader equipment
 
Point of service workstations Point of sale POS terminal
 
Scales Commercial use scales
 
Slush machines Slush machines
 
Steam cookers Commercial use steamers
 
Steam counters Commercial use food warmers
 
Steam tables Commercial use food warmers
 
Stoves Commercial use ranges
 
Toasters Commercial use toasters
 
Touch screen monitors Touch screen monitors
 
Vertical cutters Commercial use food slicers
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Less than a High School Diploma
 
On-Site or In-Plant Training Up to and including 1 month
 
Related Work Experience None
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
On-Site or In-Plant Training None
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
Alternate Job Title(s)
Cafe Worker
Car Hop
Cashier
Caterer's Aide
Caterers Helper
Catering Assistant
Cook
Cook and Waitress/Waiter
Counter Attendant
Crew Member
Deli Clerk (Delicatessen Clerk)
Deli Cook (Delicatessen Cook)
Deli Manager (Delicatessen Manager)
Deli Worker (Delicatessen Worker)
Dietary Aide
Dishwasher
Drive Thru Window Order Taker
Fast Food Cashier
Fast Food Server
Fast Food Worker
Food Server, Kitchen
Food Service Aide
Food Service Worker
Front Line Worker
Line Server
Mess Attendant
Oyster Preparer
Prep Cook (Preparation Cook)
Prep-Cook
Raw Shellfish Preparer
Restaurant Worker
Salad Counter Attendant
School Cafeteria Cook
Server
Waiter and Cook
Waitress
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Combined Food Preparation and Serving Workers
 
 
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