CompGeo Salary Survey Benchmark Job Summary and Competencies

Social and Human Service Assistants

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
Summary Job Description Tasks
Assist in providing client services in a wide variety of fields, such as psychology, rehabilitation, or social work, including support for families. May assist clients in identifying and obtaining available benefits and social and community services. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or dependent care. Provide information and refer individuals to public or private agencies or community services for assistance.
 
Keep records and prepare reports for owner or management concerning visits with clients.
 
Visit individuals in homes or attend group meetings to provide information on agency services, requirements and procedures.
 
Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
 
Submit reports and review reports or problems with superior.
 
Oversee day-to-day group activities of residents in institution.
 
Interview individuals and family members to compile information on social, educational, criminal, institutional, or drug history.
 
Meet with youth groups to acquaint them with consequences of delinquent acts.
 
Transport and accompany clients to shopping areas or to appointments, using automobile.
 
Explain rules established by owner or management, such as sanitation and maintenance requirements, and parking regulations.
 
Observe and discuss meal preparation and suggest alternate methods of food preparation.
 
Demonstrate use and care of equipment for tenant use.
 
Consult with supervisor concerning programs for individual families.
 
Monitor free, supplementary meal program to ensure cleanliness of facility and that eligibility guidelines are met for persons receiving meals.
 
Observe clients' food selections and recommend alternate economical and nutritional food choices.
 
Inform tenants of facilities, such as laundries and playgrounds.
 
Care for children in client's home during client's appointments.
 
Assist in locating housing for displaced individuals.
 
Assist clients with preparation of forms, such as tax or rent forms.
 
Assist in planning of food budget, using charts and sample budgets.
 
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Therapy and Counseling Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Sociology and Anthropology Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Philosophy and Theology Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
 
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
Important Skill Competencies Competency Description
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Service Orientation Actively looking for ways to help people.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Coordination Adjusting actions in relation to others' actions.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Persuasion Persuading others to change their minds or behavior.
 
Time Management Managing one's own time and the time of others.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Instructing Teaching others how to do something.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
Important Ability Competencies Competency Description
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Far Vision The ability to see details at a distance.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
Tools/Technology Example Product Category
Database software Data base user interface and query software
 
Electronic medical record EMR software Medical software
 
Microsoft Access Data base user interface and query software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft Word Word processing software
 
Nuance Dragon NaturallySpeaking software Voice recognition software
 
Web browser software Internet browser software
 
10-key calculators Calculators or accessories
 
Amplified telephones Special purpose telephones
 
Computer laser printers Laser printers
 
Desktop computers Desktop computers
 
Fax machines Facsimile machines
 
Hearing impaired telephones Special purpose telephones
 
Laptop computers Notebook computers
 
Multi-line telephone systems Special purpose telephones
 
Passenger vehicles Automobiles or cars
 
Personal computers Personal computers
 
Photocopying equipment Photocopiers
 
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Bachelor's Degree
 
On-Site or In-Plant Training Over 1 month, up to and including 3 months
 
On-Site or In-Plant Training Up to and including 1 month
 
Related Work Experience Over 6 months, up to and including 1 year
 
On-the-Job Training Over 3 months, up to and including 6 months
 
Related Work Experience None
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
Alternate Job Title(s)
Activities of Daily Living Specialist
Addictions Counselor Assistant
Advocate
Boy's Adviser
Case Aide
Case Manager
Case Work Aide
Case Worker
Casework Specialist
Caseworker
Child Care Counselor
Child Care Worker
Children's Aide
Clerical Aide
Clinical Assistant
Clinical Social Work Aide
Community Advocate
Community Aide
Community Coordinator
Community Development Aide
Community Development Worker
Community Organization Aide
Community Program Assistant
Community Service Worker
Correctional Case Manager
Counseling Aide
Counselor Aide
Court Advocate
Day Program Instructor
Direct Support Specialist
Direct Support Worker
Discharge Planner
Domestic Violence Advocate
Family Development Specialist
Family Self-Sufficiency Case Manager (FSS Case Manager)
Family Self-Sufficiency Specialist
Family Service Aide
Family Service Assistant
Family Support Specialist
Family Support Worker
Field Representative
Field Service Representative
Field Worker
Food Management Aide
Foster Care and Family Services Case Worker (FCFS Case Worker)
Group Worker
Guardian Ad Litem
Head Worker
Health and Human Service Aide
Home Visitor
Homebased Assistant
Hope VI Case Manager
House Visitor
Housing Assistant
Housing Counselor
Human Service Specialist
Human Service Technician
Human Services Assistant
Human Services Program Specialist
Human Services Worker
Independent Living Specialist
Job Opportunity Specialist
Licensed Social Worker
Management Aide
Mental Health Technician
Neighborhood Aide
Neighborhood Coordinator
Neighborhood Worker
Offender Employment Specialist (OES)
Offender Job Retention Specialist
Office Specialist
Outreach Coordinator
Outreach Specialist
Outreach Worker
Peer Counselor
Peer Educator
Personal Development Coach
Personal Development Educator
Personal Development Mentor
Phone Counselor
Probation Officer
Red Cross Worker
Residential Care Assistant
Residential Program Worker
Residential Worker
Service Aide
Shelter Advocate
Social Contact Worker
Social Human Services Assistants
Social Service Aide
Social Service Specialist
Social Service Worker
Social Services Aide
Social Services Assistant
Social Services Resource Manager
Social Welfare Clerk
Social Work Assistant
Social Work Associate
Social Worker
Social Worker Aide
Social Worker Assistant
Social and Human Services Assistant
Travelers' Aid Worker
Visitor
Welfare Aide
Welfare Service Aide
Welfare Visitor
Youth Counselor
 
CompGeo Occupation Group: Health Care
Job Family: Social Services
Benchmark Title: Social and Human Service Assistants
 
 
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