CompGeo Salary Survey Benchmark Job Summary and Competencies

Social and Community Service Managers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Social and Community Service Managers
 
Summary Job Description Tasks
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers. Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
 
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
 
Direct activities of professional and technical staff members and volunteers.
 
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
 
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
 
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
 
Research and analyze member or community needs to determine program directions and goals.
 
Speak to community groups to explain and interpret agency purposes, programs, and policies.
 
Recruit, interview, and hire or sign up volunteers and staff.
 
Represent organizations in relations with governmental and media institutions.
 
Plan and administer budgets for programs, equipment and support services.
 
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
 
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
 
Direct fundraising activities and the preparation of public relations materials.
 
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
 
Implement and evaluate staff, volunteer, or community training programs.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Social and Community Service Managers
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
Therapy and Counseling Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Sociology and Anthropology Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Medicine and Dentistry Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
 
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
 
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Philosophy and Theology Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Social and Community Service Managers
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Time Management Managing one's own time and the time of others.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Service Orientation Actively looking for ways to help people.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Instructing Teaching others how to do something.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
 
Mathematics Using mathematics to solve problems.
 
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 
Operations Analysis Analyzing needs and product requirements to create a design.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Social and Community Service Managers
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Far Vision The ability to see details at a distance.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Social and Community Service Managers
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Bachelor's Degree
 
Related Work Experience Over 4 years, up to and including 6 years
 
On-the-Job Training Over 6 months, up to and including 1 year
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Social and Community Service Managers
 
Alternate Job Title(s)
Adoption Services Manager
Adult Daycare Coordinator
Borough Coordinator
Bureau Director
Child Welfare Director
Children's Service Supervisor
Clinical Services Director
Club Manager
Community Center Director
Community Organization Director
Community Service Director
Community Service Organization Director
Community Services Block Grant/Outreach Social Worker (CSBG/Outreach Social Worker)
Contract Sheltered Workshop Supervisor
Counseling Services Manager
Department Director
Director of Casework
Director of Casework Department
Director of Casework Services
Director of Child Welfare Services
Director of Community Center
Director of District Office
Director of Family Service Center
Director of Field Coordination
Director of Field Service
Director of Group Counseling Program
Director of Neighborhood Service Center
Director of Scout Work
Director of Social Services
Director of Teenage Activities
Director of Veterans Affairs
District or District Office Director
Family Service Center Director
Field Administrator
Field Director
Field Representative
Grant Manager
Grant Officer
Grants Administrator
Group Home Manager
Group Work Program Director
Home Service Director
Membership Director
Multi-Share Program Coordinator
Neighborhood Service Center Director
Non Profit Director
Non-Profit Director
Nonprofit Director
Nonprofit Manager
Offender Workforce Development Program Manager (OWDPM)
Outreach Coordinator
Parole Director
Personal Care Attendant/Independent Living Services Coordinator (PCA/ILS Coordinator)
Program Director
Program Manager
Psychiatric Social Worker Supervisor
Public Welfare Director
Red Cross Executive Director
Rehabilitation Center Manager
Residential Supervisor
Scout Executive
Service Director
Sheltered Workshop Executive Director
Social Service Agency Director
Social Service Coordinator
Social Service Director
Social Services Director
Social Services Manager
Social Welfare Administrator
Social Work Administrator
Student Activities Director
Teenage Program Director
Vocational Rehabilitation Administrator
Volunteer Services Director
Volunteer Services Manager
Volunteer Services Supervisor
Welfare Administrator
Welfare Director
Welfare Manager
Welfare Officer
Youth Program Director
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Social and Community Service Managers
 
 
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