CompGeo Salary Survey Benchmark Job Summary and Competencies

Medical and Health Services Managers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
Summary Job Description Tasks
Plan, direct, or coordinate medical and health services in hospitals, clinics, managed care organizations, public health agencies, or similar organizations. Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
 
Establish objectives and evaluative or operational criteria for units they manage.
 
Direct or conduct recruitment, hiring and training of personnel.
 
Develop and maintain computerized record management systems to store and process data such as personnel activities and information, and to produce reports.
 
Develop and implement organizational policies and procedures for the facility or medical unit.
 
Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.
 
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
 
Maintain communication between governing boards, medical staff, and department heads by attending board meetings and coordinating interdepartmental functioning.
 
Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
 
Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
 
Manage change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in the focus of care.
 
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
 
Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
 
Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
 
Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and sanitation regulations.
 
Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.
 
Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.
 
Develop instructional materials and conduct in-service and community-based educational programs.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
Important Knowledge Competencies Competency Description
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Medicine and Dentistry Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Sociology and Anthropology Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
 
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
Important Skill Competencies Competency Description
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Speaking Talking to others to convey information effectively.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Time Management Managing one's own time and the time of others.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Instructing Teaching others how to do something.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Service Orientation Actively looking for ways to help people.
 
Operations Analysis Analyzing needs and product requirements to create a design.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
 
Science Using scientific rules and methods to solve problems.
 
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 
Mathematics Using mathematics to solve problems.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
Tools/Technology Example Product Category
3DGrid HIPAA Checkup Compliance software
 
API Healthcare ActiveStaffer Calendar and scheduling software
 
AcuStaf Software Calendar and scheduling software
 
Alteer Office Medical software
 
American Medical Association CodeManager Categorization or classification software
 
ArticSoft FileAssurity Transaction security and virus protection software
 
Bed Management Suite Materials requirements planning logistics and supply chain software
 
CareCentric MestaMed software Medical software
 
Cerner ProFile Medical software
 
Charting software Charting software
 
CliniTrend software Analytical or scientific software
 
ColorSoft AutoMatch Categorization or classification software
 
ConceptDraw software Graphics or photo imaging software
 
Contract management software Project management software
 
Current Professional Terminology CPT software Document management software
 
Database software Data base user interface and query software
 
Dental Common Access System DENCAS Data base user interface and query software
 
DxCG RiskSmart Analytical or scientific software
 
Elekta Impac Practice Management Software Medical software
 
Email software Electronic mail software
 
Emdeon HealthPro Medical software
 
Expert Health Data Programming Vitalnet Analytical or scientific software
 
Graphics software Graphics or photo imaging software
 
IBM Lotus Notes Electronic mail software
 
Intuit QuickBooks software Accounting software
 
Inventory management software Inventory management software
 
Kodak Dental Systems Kodak SOFTDENT Practice management software PMS Medical software
 
MEDITECH Medical and Practice Management MPM Suite Medical software
 
MedFORCE Technologies WorkFLOW Medical software
 
Microsoft Access Data base user interface and query software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft PowerPoint Presentation software
 
Microsoft Word Word processing software
 
Misys Healthcare Systems Misys Tiger Medical software
 
Misys Healthcare Systems software Medical software
 
NDCLytec software Accounting software
 
Nuance PaperPort Professional Document management software
 
Relative Values for Physicians software Analytical or scientific software
 
SPSS software Analytical or scientific software
 
Structured query language SQL Data base user interface and query software
 
TeleTracking PreAdmit-Tracking Materials requirements planning logistics and supply chain software
 
Web browser software Internet browser software
 
Yost Engineering CodeSearch Pro Categorization or classification software
 
e-MDs Bill Medical software
 
e-MDs Chart Charting software
 
e-MDs DocMan Document management software
 
e-MDs Schedule Calendar and scheduling software
 
Desktop computers Desktop computers
 
Laptop computers Notebook computers
 
Personal computers Personal computers
 
Scanners Scanners
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Bachelor's Degree
 
Related Work Experience Over 4 years, up to and including 6 years
 
On-Site or In-Plant Training None
 
On-the-Job Training Over 3 months, up to and including 6 months
 
Required Level of Education Master's Degree
 
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
Alternate Job Title(s)
Assisted Living Administrator
Assisted Living Manager
Business Director
Cancer Center Director
Chief Hospital Administrator
Chief of Staff
Client Services Director
Clinic Director
Clinical Director
Clinical Services Director
Clinical Supervisor
Community Health Nursing Director
Coordinator of Rehabilitation Services
Dental Laboratory Manager
Department Supervisor
Director of Administration
Director of Clinic
Director of Clinical Services
Director of Correctional Therapy
Director of Health Services
Director of Nurses
Director of Nursing
Director of Nursing Service
Director of Occupational Therapy
Director of Physical Therapy
Director of Recreation Therapy
Director of Research
Director of Respiratory Therapy
Director of Speech and Hearing Therapy
Director of Volunteer Services
Emergency Medical Service Coordinator
Emergency Medical Service Manager
Emergency Medical Services Coordinator
First Aid Director
Health Administrator
Health Care Administrator
Health Care Coordinator
Health Care Facility Administrator
Health Care Manager
Health Director
Health Facility Administrator
Health Information Administrator
Health Information Management Director
Health Information Managers
Health Services Administrator
Health Services Director
Health Unit Coordinator
Health and Social Service Manager
Healthcare Administrator
Healthcare Manager
Hospice Administrator
Hospice Director
Hospice Plan Administrator
Hospice Superintendent
Hospital Administrator
Hospital Director
Hospital Manager
Hospital Plan Administrator
Hospital Superintendent
Hospital Supervisor
Hospital Unit Coordinator
In Service Coordinator
In Service Educator
Laboratory Director
Laboratory Manager
Long Term Care Administrator
Medical Care Administrator
Medical Director
Medical Office Administrator
Medical Office Coordinator
Medical Office Manager
Medical Officer
Medical Practice Manager
Medical Records Administrator
Medical Records Manager
Medical Records Supervisor
Medical Supervisor
Medical and Health Information Manager
Medicine and Health Service Manager
Mental Health Program Manager
Morgue Keeper
Nurse Administrator
Nurse Manager
Nurses Superintendent
Nursing Administrator
Nursing Home Administrator
Nursing Home Manager
Nursing Service Administrator
Nursing Service Director
Nursing Services Manager
Nutrition Services Manager
Occupational Health Nursing Director
Occupational Therapy Director
Office Manager
Outpatient Services Director
Patient Relations Director
Practice Administrator
Program Director
Program Manager
Public Health Administrator
Public Health Director
Quality Assurance Coordinator
Quarantine Officer
Research Director
Residential Supervisor
Respiratory Therapy Director
Speech and Hearing Therapy Director
Venereal Disease Control Head
Volunteer Services Director
Wellness Director
Wellness Manager
 
CompGeo Occupation Group: Management
Job Family: Health Services
Benchmark Title: Medical and Health Services Managers
 
 
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