CompGeo Salary Survey Benchmark Job Summary and Competencies

Manager, Lodging

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
Summary Job Description Tasks
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations. Greet and register guests.
 
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
 
Assign duties to workers, and schedule shifts.
 
Coordinate front-office activities of hotels or motels, and resolve problems.
 
Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
 
Confer and cooperate with other managers to ensure coordination of hotel activities.
 
Manage and maintain temporary or permanent lodging facilities.
 
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
 
Train staff members.
 
Show, rent, or assign accommodations.
 
Develop and implement policies and procedures for the operation of a department or establishment.
 
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
 
Prepare required paperwork pertaining to departmental functions.
 
Interview and hire applicants.
 
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
 
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
 
Perform marketing and public relations activities.
 
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
 
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
 
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
 
Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
 
Book tickets for guests for local tours and attractions.
 
Monitor the revenue activity of the hotel or facility.
 
Collect payments and record data pertaining to funds and expenditures.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
Geography Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Coordination Adjusting actions in relation to others' actions.
 
Speaking Talking to others to convey information effectively.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Service Orientation Actively looking for ways to help people.
 
Time Management Managing one's own time and the time of others.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Instructing Teaching others how to do something.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
 
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
 
Mathematics Using mathematics to solve problems.
 
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Far Vision The ability to see details at a distance.
 
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
Tools/Technology Example Product Category
Accounting software Accounting software
 
Anand Systems ASI FrontDesk Facilities management software
 
Email software Electronic mail software
 
Enablez ResortSuite Customer relationship management CRM software
 
Execu/Tech Systems HOTEL Premium Facilities management software
 
GraceSoft Easy InnKeeping Suite Facilities management software
 
GuestClick software Customer relationship management CRM software
 
Hotel management system software Facilities management software
 
Housekeeping management software Facilities management software
 
INN-Client Server Systems ICSS Atrium Facilities management software
 
M-Tech Hotel Service Optimization System HotSOS Facilities management software
 
MICROS Systems OPERA Enterprise Solution OES Facilities management software
 
Microsoft Excel Spreadsheet software
 
Microsoft Word Word processing software
 
Payroll software Time accounting software
 
Point of sale POS software Point of sale POS software
 
RedSky IT Entirety e-Booking Facilities management software
 
Silverbyte Systems Optima Property Management System PMS Facilities management software
 
Spreadsheet software Spreadsheet software
 
TCS Hotel Software Guest Tracker Facilities management software
 
UniResMan software Facilities management software
 
Word processing software Word processing software
 
ePOS Business Solutions System 3 POS Point of sale POS software
 
iRez Systems Rezware XP7 Facilities management software
 
10-key calculators Calculators or accessories
 
Cash registers Cash registers
 
Credit card machines Electronic funds transfer point of sale equipment
 
Desktop computers Desktop computers
 
Handheld computers Personal digital assistant PDAs or organizers
 
Laptop computers Notebook computers
 
Multi-line telephone systems Special purpose telephones
 
Personal computers Personal computers
 
Private automatic branch exchange PABX systems Premise branch exchange PBX systems
 
Voice mail systems Voice mail systems
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Over 1 month, up to and including 3 months
 
On-Site or In-Plant Training Up to and including 1 month
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
Alternate Job Title(s)
Agricultural Labor Camp Manager
Apartment Coordinator
Bed and Breakfast Innkeeper
Boardinghouse Keeper
Camp Director
Campground Manager
Director of Front Office
Director of Housing
Dude Ranch Manager
Front Desk Manager
Front Office Agent
Front Office Manager
General Manager
Hospitality Manager
Hotel Director
Hotel General Manager
Hotel Manager
Hotel Operation Manager
Hotel Operations Manager
Hotel Superintendent
Hotel or Motel Manager
Housing Officer
Innkeeper
Landlady
Lodging Facilities Manager
Managing Director
Motel Keeper
Motel Operator
Motor Hotel Manager
Night Manager
Operations Manager
Recreational Resort Manager
Recreational Vehicle Resort Manager
Resident Manager
Resort Keeper
Resort Manager
Rooming House Keeper
Rooming House Operator
Rooms Director
Tourist Cabin Keeper
Tourist Home Keeper
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Manager, Lodging
 
 
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