CompGeo Salary Survey Benchmark Job Summary and Competencies

Gaming Managers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
Summary Job Description Tasks
Plan, direct, or coordinate gaming operations in a casino. May formulate house rules. Resolve customer complaints regarding problems such as payout errors.
 
Remove suspected cheaters, such as card counters and other players who may have systems that shift the odds of winning to their favor.
 
Maintain familiarity with all games used at a facility, as well as strategies and tricks employed in those games.
 
Train new workers and evaluate their performance.
 
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, and that players are not cheating.
 
Explain and interpret house rules, such as game rules and betting limits.
 
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks, and locating substitute employees as necessary.
 
Interview and hire workers.
 
Prepare work schedules and station arrangements and keep attendance records.
 
Direct the distribution of complimentary hotel rooms, meals, and other discounts or free items given to players based on their length of play and betting totals.
 
Establish policies on issues such as the type of gambling offered and the odds, the extension of credit, and the serving of food and beverages.
 
Track supplies of money to tables and perform any required paperwork.
 
Set and maintain a bank and table limit for each game.
 
Monitor credit extended to players.
 
Review operational expenses, budget estimates, betting accounts, and collection reports for accuracy.
 
Record, collect, and pay off bets, issuing receipts as necessary.
 
Direct the compilation of summary sheets that show wager amounts and payoffs for races and events.
 
Notify board attendants of table vacancies so that waiting patrons can play.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
 
Time Management Managing one's own time and the time of others.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Coordination Adjusting actions in relation to others' actions.
 
Service Orientation Actively looking for ways to help people.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Persuasion Persuading others to change their minds or behavior.
 
Instructing Teaching others how to do something.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Mathematics Using mathematics to solve problems.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
Important Ability Competencies Competency Description
Speech Clarity The ability to speak clearly so others can understand you.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Far Vision The ability to see details at a distance.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
 
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
Tools/Technology Example Product Category
Data entry software Data base user interface and query software
 
Employee scheduling software Calendar and scheduling software
 
Human resources management system HRMS software Human resources software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft PowerPoint Presentation software
 
Microsoft Word Word processing software
 
Web browser software Internet browser software
 
10-key calculators Calculators or accessories
 
Desktop computers Desktop computers
 
Laptop computers Notebook computers
 
Multi-line telephone systems Special purpose telephones
 
Personal computers Personal computers
 
Security alarm systems Alarm systems
 
Two way radios Two way radios
 
Video surveillance systems Security or access control systems
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
Alternate Job Title(s)
Baccarat Manager
Bingo Manager
Blackjack Manager
Blackjack Supervisor
Bookmaker
Cage Manager
Card Room Manager
Cardroom Manager
Casino Manager
Craps Manager
Department Head
Dice Manager
Floor Manager
Floor Supervisor
Gaming Department Head
Gaming Director
Gaming Manager
Gaming Manager On Duty (Gaming MOD)
Keno Manager
Mutuel Department Manager
Pai Gow Manager
Pit Manager
Poker Manager
Racing Manager
Slot Manager
Slot Operations Director
Slots Manager
Sports Betting Manager
Table Games Manager
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Gaming
Benchmark Title: Gaming Managers
 
 
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