CompGeo Salary Survey Benchmark Job Summary and Competencies

Computer and Information Systems Managers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
Summary Job Description Tasks
Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Manage backup, security and user help systems.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
Assign and review the work of systems analysts, programmers, and other computer-related workers.
Stay abreast of advances in technology.
Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
Review and approve all systems charts and programs prior to their implementation.
Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
Control operational budget and expenditures.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Develop and interpret organizational goals, policies, and procedures.
Recruit, hire, train and supervise staff, or participate in staffing decisions.
Review project plans to plan and coordinate project activity.
Evaluate data processing proposals to assess project feasibility and requirements.
Prepare and review operational reports or project progress reports.
Purchase necessary equipment.
Provide users with technical support for computer problems.
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
Important Knowledge Competencies Competency Description
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
Important Skill Competencies Competency Description
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Speaking Talking to others to convey information effectively.
Coordination Adjusting actions in relation to others' actions.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Instructing Teaching others how to do something.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management Managing one's own time and the time of others.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Negotiation Bringing others together and trying to reconcile differences.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Operations Analysis Analyzing needs and product requirements to create a design.
Persuasion Persuading others to change their minds or behavior.
Service Orientation Actively looking for ways to help people.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Mathematics Using mathematics to solve problems.
Programming Writing computer programs for various purposes.
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
Important Ability Competencies Competency Description
Written Comprehension The ability to read and understand information and ideas presented in writing.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision The ability to see details at close range (within a few feet of the observer).
Speech Clarity The ability to speak clearly so others can understand you.
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Speech Recognition The ability to identify and understand the speech of another person.
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
Tools/Technology Example Product Category
ACT! software Customer relationship management CRM software
Adobe Systems Adobe Distiller Desktop publishing software
Adobe Systems Adobe Flex Web platform development software
AlphaFour software Data base management system software
Apple GarageBand Music or sound editing software
Apple Macintosh OS/X Operating system software
Apple iMovie Video creation and editing software
Apple iWork Keynote Presentation software
Apple iWork Numbers Spreadsheet software
Apple iWork Pages Word processing software
Assembler Development environment software
BEA WebLogic Server Application server software
Backup and archival software Backup or archival software
Billing software Accounting software
Borland Paradox Object or component oriented development software
Business Objects Crystal Reports Data base reporting software
C Development environment software
C++ Object or component oriented development software
Cisco WAN Manager WAN switching software and firmware
Citrix software Access software
Common business oriented language COBOL Development environment software
Corel Office Suite Office suite software
Customer relationship management CRM software Customer relationship management CRM software
Dartware InterMapper Network monitoring software
Database management system software Data base management system software
Desktop publishing software Desktop publishing software
Dynamic hypertext markup language DHTML Web platform development software
Embarcadero Delphi Object or component oriented development software
Enterprise resource planning ERP software Enterprise resource planning ERP software
Extensible markup language XML Enterprise application integration software
Financial planning software Financial analysis software
Firewall software Network security and virtual private network VPN equipment software
Ftp program software Filesystem software
Graphics editor software Graphics or photo imaging software
Graphics software Graphics or photo imaging software
Help desk software Helpdesk or call center software
Hypertext markup language HTML Web platform development software
IBM iSeries Access Platform interconnectivity software
Infor ERP Baan Enterprise resource planning ERP software
JavaScript Web platform development software
K2 Business Process Automation Development environment software
LAN software LAN software
Linux Operating system software
Linux-based email software Electronic mail software
Mac HelpMate Access software
Microsoft .NET Framework Development environment software
Microsoft Access Data base user interface and query software
Microsoft Active Server Pages ASP Web platform development software
Microsoft Dynamics AX Enterprise resource planning ERP software
Microsoft Dynamics CRM Customer relationship management CRM software
Microsoft Dynamics NAV Enterprise resource planning ERP software
Microsoft Entourage Calendar and scheduling software
Microsoft Excel Spreadsheet software
Microsoft Front Page Web page creation and editing software
Microsoft Internet Explorer Internet browser software
Microsoft Office SharePoint Server MOSS Network conferencing software
Microsoft Office Visio Charting software
Microsoft Office software Office suite software
Microsoft Outlook Electronic mail software
Microsoft PowerPoint Presentation software
Microsoft Project Project management software
Microsoft SQL Server Data base management system software
Microsoft SQL Server Reporting Services SSRS Object or component oriented development software
Microsoft Visual Basic Development environment software
Microsoft Visual Basic Scripting Edition VBScript Development environment software
Microsoft Visual FoxPro Object oriented data base management software
Microsoft Visual Studio Development environment software
Microsoft Windows Operating system software
Microsoft Windows NT Network operation system software
Microsoft Windows Server Application server software
Microsoft Word Word processing software
Mobile wireless network infrastructure software Wireless software
Netscape Navigator Internet browser software
Novell network software Network operation system software
Oracle E-Business Suite Enterprise resource planning ERP software
Oracle JD Edwards OneWorld Enterprise resource planning ERP software
Oracle Siebel Server Sync Customer relationship management CRM software
Oracle software Data base management system software
PHP: Hypertext Preprocessor Web platform development software
Pegasus software Electronic mail software
Performance Solutions Technology ManagePro Customer relationship management CRM software
Performance monitoring tools Network monitoring software
Plumtree software Portal server software
Practical extraction and reporting language Perl Object or component oriented development software
Progress OpenEdge ABL Development environment software
Progress OpenEdge Application Server Application server software
Progress OpenEdge Fathom Replication software Data base management system software
Progress Sonic ESB Enterprise application integration software
Progress WebSpeed Workshop Web platform development software
Provisioning software Customer relationship management CRM software
QUALCOMM Eudora Electronic mail software
Ruby on Rails Web platform development software
SOX COBIT Compliance software
Samba Filesystem software
Scripting languages Web platform development software
SolarWinds software Administration software
Structured query language SQL Data base user interface and query software
Sun Microsystems Java Object or component oriented development software
Sun Microsystems StarOffice Office suite software
Symantec Veritas File System Filesystem software
Symantec Veritas Volume Manager Filesystem software
Telnet programs software Network connectivity terminal emulation software
Tk software Graphical user interface development software
UNIX Operating system software
Web authoring software Web page creation and editing software
Web browser software Internet browser software
Zephyr EXTRA! Terminal Emulation Network connectivity terminal emulation software
iPlanet Web Server software Portal server software
Access servers Access servers
Computer servers Computer servers
Computer tool kits Computer tool kits
Fax Machines Facsimile machines
File servers Computer servers
Floppy drives Floppy drives
Hard disk drives Hard disk drives
Industry standard architecture/peripheral component interconnect ISA/PCI cards Peripheral controller cards
Inkjet printers Inkjet printers
Internet Information Services IIS Servers Computer servers
Laser printers Laser printers
Mainframe computers Mainframe computers
Mid-range computers Computer servers
Minicomputers Computer servers
Netware servers Computer servers
Network analyzers Network analyzers
Network interface cards NIC Network interface cards
Network routers Network routers
Network switches Network switches
Personal computers Personal computers
Photocopiers Photocopiers
Print servers Print servers
Punchdown tools Punches or nail sets or drifts
Robot automation tool Integrated services digital network ISDN access devices
Screwdrivers Screwdrivers
Storage servers Computer servers
Teleconferencing equipment Teleconference equipment
Web servers Computer servers
Workstations High end computer servers
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Bachelor's Degree
Related Work Experience Over 2 years, up to and including 4 years
On-the-Job Training Over 6 months, up to and including 1 year
Required Level of Education Master's Degree
On-Site or In-Plant Training Over 1 month, up to and including 3 months
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
Alternate Job Title(s)
Application Development Director
Business Analyst
Business Intelligence Systems Manager
Chief Information Officer
Chief Technical Officer
Chief Technology Officer (CTO)
Computer Operations Manager
Computer Programming Manager
Computer Project Manager
Computer Security Manager
Computer Systems Director of Information
Computing Services Director
Data Center Manager
Data Operations Director
Data Processing Manager
Data Systems Manager
Data Warehouse Architect
Database Development and Administration Project Manager
Director of Application Development
Director of Data Operations
Director of Information Technology
Director of Network
Director of Technology
Enterprise Integration Manager
Enterprise Resource Planner
Financial Engineer
Head of Computer Operations/Technical Services
Head of Information Systems and Data Processing
Head of Systems Applications Programming
Health Informatics Specialist
Health Information Administrator
Health Information Technologist
IT Account Manager (Information Technology Account Manager)
IT Auditor (Information Technology Auditor)
IT Program Management Specialist (Information Technology Program Management Specialist)
Information Security Manager
Information Services Manager
Information Support Project Manager
Information Systems Administrator
Information Systems Director (IS Director)
Information Systems Manager (IS Manager)
Information Systems Planner
Information Systems Supervisor (IS Supervisor)
Information Technology Administrator (IT Administrator)
Information Technology Analyst (IT Analyst)
Information Technology Consultant (IT Consultant)
Information Technology Coordinator (IT Coordinator)
Information Technology Director (IT Director)
Information Technology Manager (IT Manager)
Information Technology Planning and Policy Analyst
Information Technology Specialist (IT Specialist)
Information Technology Systems Director (ITS Director)
Interactive Media Project Manager
Internet Technology Manager
Internet and E-Business Project Manager
Knowledge Manager
MIS Director (Management Information Systems Director)
MIS Manager (Management Information Systems Manager)
MIS Specialist (Management Information Systems Specialist)
Management Information Systems Coordinator (MIS Coordinator)
Network Manager
Network Services and Operations Project Manager
Network Software Manager
Network Support Manager
Networking Administrator
Planning or Project Management Information Technology Specialist
Programming Manager
Programming and Software Development Project Manager
Project or Systems Management Computer Consultant
Quality Assurance Manager (QA Manager)
Reporting Analyst
Software Project Manager
Supervisory Information Technology Specialist (Supervisory IT Specialist)
System Development Manager
Systems Administrator
Systems Development Manager
Systems Manager
Technical Services Manager
Technical Solutions Director
Technology Coordinator
Web Administrator
Web Content Manager
Website Project Manager
CompGeo Occupation Group: Management
Job Family: Computer Systems Management
Benchmark Title: Computer and Information Systems Managers
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