CompGeo Salary Survey Benchmark Job Summary and Competencies

General and Operations Managers and Directors

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
Summary Job Description Tasks
Plan, direct, or coordinate the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
Manage staff, preparing work schedules and assigning specific duties.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Oversee activities directly related to making products or providing services.
Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
Manage the movement of goods into and out of production facilities.
Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Perform sales floor work such as greeting and assisting customers, stocking shelves, and taking inventory.
Develop and implement product marketing strategies including advertising campaigns and sales promotions.
Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Direct non-merchandising departments of businesses, such as advertising and purchasing.
Recommend locations for new facilities or oversee the remodeling of current facilities.
Plan store layouts, and design displays.
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
Important Knowledge Competencies Competency Description
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Design Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
Building and Construction Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
Important Skill Competencies Competency Description
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Coordination Adjusting actions in relation to others' actions.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Negotiation Bringing others together and trying to reconcile differences.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management Managing one's own time and the time of others.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Persuasion Persuading others to change their minds or behavior.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Operations Analysis Analyzing needs and product requirements to create a design.
Instructing Teaching others how to do something.
Service Orientation Actively looking for ways to help people.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity The ability to speak clearly so others can understand you.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Speech Recognition The ability to identify and understand the speech of another person.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision The ability to see details at close range (within a few feet of the observer).
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
Tools/Technology Example Product Category
AMG Teleran SalesInSync Customer relationship management CRM software
Accounting software Accounting software
ActionWare Customer relationship management CRM software
Adobe Systems Adobe Photoshop software Graphics or photo imaging software
Autodesk AutoCAD software Computer aided design CAD software
Avidian Technologies Prophet Customer relationship management CRM software
Bookkeeping software Accounting software
Calendar and scheduling software Calendar and scheduling software
Data base user interface and query software Data base user interface and query software
Datawatch Monarch Data mining software
Deacom ERP software Enterprise resource planning ERP software
Dynamic Energy Systems MedAct Medical software
Email software Electronic mail software
Enterprise resource planning ERP software Enterprise resource planning ERP software
FrontRange Solutions Goldmine software Customer relationship management CRM software
Human resources software Human resources software
IBM Lotus Notes Electronic mail software
InnQuest Software roomMaster Facilities management software
Intuit QuickBooks software Accounting software
Inventory management software Inventory management software
Kronos Workforce Payroll Time accounting software
Kronos Workforce Timekeeper Time accounting software
LSA Visual Easy Lean Materials requirements planning logistics and supply chain software
Maximizer Software Maximizer Enterprise Customer relationship management CRM software
Microsoft Access Data base user interface and query software
Microsoft Excel Spreadsheet software
Microsoft FrontPage Web page creation and editing software
Microsoft Internet Explorer Internet browser software
Microsoft Office SharePoint Server MOSS Network conferencing software
Microsoft Office Visio Charting software
Microsoft Office software Office suite software
Microsoft Outlook Electronic mail software
Microsoft PowerPoint Presentation software
Microsoft Project Project management software
Microsoft Word Word processing software
Mozilla Firefox Internet browser software
Mozilla Thunderbird Electronic mail software
NetSuite NetCRM Customer relationship management CRM software
Office suite software Office suite software
Personnel scheduling software Human resources software
Point of sale POS software Point of sale POS software
Presentation software Presentation software
Realization Project Flow Project management software
SAP software Enterprise resource planning ERP software
Sage ACT! Customer relationship management CRM software
Sage MAS 500 Financial analysis software Salesforce CRM Customer relationship management CRM software
SeaMonkey Internet browser software
Software on Sailboats Desktop Sales Manager Customer relationship management CRM software
Spreadsheet software Spreadsheet software
Vanguard Software Vanguard Sales Manager Customer relationship management CRM software
Web browser software Internet browser software
Word processing software Word processing software
vtiger CRM Customer relationship management CRM software
10-key calculators Calculators or accessories
Cell phones Mobile phones
Computer scanners Scanners
Credit card machines Electronic funds transfer point of sale equipment
Desktop computers Desktop computers
Digital cameras Digital cameras
Handtrucks Hand trucks or accessories
Laptop computers Notebook computers
Magnetic card readers Magnetic card readers
Notebook computers Notebook computers
Personal computers Personal computers
Personal digital assistants PDA Personal digital assistant PDAs or organizers
Photocopying equipment Photocopiers
Point of sale POS systems Point of sale POS terminal
Surveillance cameras Security cameras
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
Prerequisite Qualification Category Education and Experience Level
Related Work Experience Over 2 years, up to and including 4 years
Required Level of Education Associate's Degree (or other 2-year degree)
On-the-Job Training Over 1 year, up to and including 2 years
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
Alternate Job Title(s)
Adjutant General
Adult Daycare Coordinator
Brokerage Office Manager
Building Manager
Business Administrator
Business Coordinator
Business Development Director
Business Development Manager
Chief Administrative Officer
Chief Deputy
Chief Executive Officer (CEO)
Chief Operating Officer (COO)
Chief Operations Officer
Corporate Administrator
Corporate Manager
Department Store General Manager
Department Store Manager
Director of Business Development
Director of Operations
Director of Publication
District Commercial Superintendent
District Manager
District Plant Superintendent
District Traffic Chief
District Wire Chief
Division Toll Wire Chief
Division Traffic Superintendent
Drilling and Production Superintendent
Electrical Superintendent
Equipment Maintenance Superintendent
Executive Administrator
Facilities Manager
Field Party Manager
Fitness Manager
General Manager (GM)
General Superintendent
Golf Course Manager
Gym Manager
Head of Store Operations
Head of Visual Merchandising
Industrial Organization Manager
Installation Superintendent
Laundry Superintendent
Lease Operator
Line Construction Superintendent
Manufacturing Operations Manager
Mine Administrator Supervisor
Mine Superintendent
Movie Theater Manager
Newspaper Manager
Non-Profit Director
Nonprofit Director
Nonprofit Manager
Offshoring Manager
Oil Lease Operator
Oil Operator
Oil Producer
Operations Administrator
Operations Manager
Operations Supervisor
Operations Vice President
Park Superintendent
Parks and Recreation Manager
Plant Manager
Plant Superintendent
Plant Supervisor
Print Production Coordinator
Print Production Manager
Printing Manager
Prison Warden
Program Manager
Public Works Director
Radio Station Manager
Refinery Superintendent
Relocation Commissioner
Revenue Director
Revenue Manager
Roads Superintendent
Salon Manager
Shelter Director
Shift Superintendent
Shop Superintendent
Site Operations Manager
Small Business Owner
Social Insurance Administrator
Solid Waste Manager
Sports Team Manager
Store Director
Store Manager
Store Owner
Street Commissioner
Street Superintendent
Substation Superintendent
Television Station Manager
Theatre Manager
Under Secretary
Venue Manager
Vice President
Vice President of Operations
Warehouse Manager
Water Control Supervisor
Water Superintendent
Water and Sewer Systems Supervisor
Waterworks Supervisor
Zoo Director
CompGeo Occupation Group: Management
Job Family: Executive
Benchmark Title: General and Operations Managers and Directors
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