CompGeo Salary Survey Benchmark Job Summary and Competencies

Electric Home Appliance and Power Tool Repairers

Electric Home Appliance and Power Tool Repairers

Electric Home Appliance and Power Tool Repairers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Electric Home Appliance and Power Tool Repairers
 
Summary Job Description Tasks
Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens. Repair, adjust, and install all types of electric household appliances.
 
Repair and adjust hand and power tools.
 
Disassemble appliances so that problems can be diagnosed and repairs can be made.
 
Bill customers for repair work, and collect payment.
 
Trace electrical circuits, following diagrams, and conduct tests with circuit testers and other equipment to locate shorts and grounds.
 
Service and repair domestic electrical and/or gas appliances such as clothes washers, refrigerators, stoves, and dryers.
 
Replace worn and defective parts such as switches, bearings, transmissions, belts, gears, circuit boards, or defective wiring.
 
Talk to customers or refer to work orders in order to establish the nature of appliance malfunctions.
 
Reassemble units after repairs are made, making adjustments and cleaning and lubricating parts as needed.
 
Record maintenance and repair work performed on appliances.
 
Provide repair cost estimates, and recommend whether appliance repair or replacement is a better choice.
 
Maintain stocks of parts used in on-site installation, maintenance, and repair of appliances.
 
Clean and reinstall parts.
 
Observe and examine appliances during operation to detect specific malfunctions such as loose parts or leaking fluid.
 
Observe and test operation of appliances following installation, and make any initial installation adjustments that are necessary.
 
Refer to schematic drawings, product manuals, and troubleshooting guides in order to diagnose and repair problems.
 
Instruct customers regarding operation and care of appliances, and provide information such as emergency service numbers.
 
Assemble new or reconditioned appliances.
 
Clean, lubricate, and touch up minor defects on newly installed or repaired appliances.
 
Conserve, recover, and recycle refrigerants used in cooling systems.
 
Level refrigerators, adjust doors, and connect water lines to water pipes for ice makers and water dispensers, using hand tools.
 
Set appliance thermostats, and check to ensure that they are functioning properly.
 
Level washing machines and connect hoses to water pipes, using hand tools.
 
Install gas pipes and water lines to connect appliances to existing gas lines or plumbing.
 
Respond to emergency calls for problems such as gas leaks.
 
Install appliances such as refrigerators, washing machines, and stoves.
 
Contact supervisors or offices to receive repair assignments.
 
Light and adjust pilot lights on gas stoves, and examine valves and burners for gas leakage and specified flame.
 
Test and examine gas pipelines and equipment to locate leaks and faulty connections, and to determine the pressure and flow of gas.
 
Measure, cut, and thread pipe, and connect it to feeder lines and equipment or appliances, using rules and hand tools.
 
Take measurements to determine if appliances will fit in installation locations; perform minor carpentry work when necessary to ensure proper installation.
 
Hang steel supports from beams or joists to hold hoses, vents, and gas pipes in place.
 
Disassemble and reinstall existing kitchen cabinets, or assemble and install prefabricated kitchen cabinets and trim in conjunction with appliance installation.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Electric Home Appliance and Power Tool Repairers
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Electric Home Appliance and Power Tool Repairers
 
Important Skill Competencies Competency Description
Repairing Repairing machines or systems using the needed tools.
 
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
 
Troubleshooting Determining causes of operating errors and deciding what to do about it.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
 
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
 
Speaking Talking to others to convey information effectively.
 
Equipment Selection Determining the kind of tools and equipment needed to do a job.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Operation and Control Controlling operations of equipment or systems.
 
Time Management Managing one's own time and the time of others.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Installation Installing equipment, machines, wiring, or programs to meet specifications.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Electric Home Appliance and Power Tool Repairers
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
 
Control Precision The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
 
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
 
Hearing Sensitivity The ability to detect or tell the differences between sounds that vary in pitch and loudness.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Auditory Attention The ability to focus on a single source of sound in the presence of other distracting sounds.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Electric Home Appliance and Power Tool Repairers
 
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Over 6 months, up to and including 1 year
 
On-Site or In-Plant Training Up to and including 1 month
 
Related Work Experience Over 6 months, up to and including 1 year
 
Required Level of Education Associate's Degree (or other 2-year degree)
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
 
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Electric Home Appliance and Power Tool Repairers
 
Alternate Job Title(s)
Air-Conditioner Window Unit Installer-Servicer
Appliance Adjuster
Appliance Installer
Appliance Repairer
Appliance Service Technician
Appliance Technician
Appliance Worker
Automatic Washer Mechanic
Certified Appliance Service Technician
Customer Service Representative
Electric Appliance Installer
Electric Razor Mechanic
Electric Shaver Mechanic
Electric Stove Installer
Electric Stove Mechanic
Electric Tool Repairer
Electrical Appliance Mechanic
Electrical Appliance Repairer
Electrical Appliance Servicer
Electrical Appliance Servicer Apprentice
Electrical Mechanical Technician
Field Service Representative
Gas Appliance Adjuster
Gas Appliance Installer
Gas Appliance Mechanic
Gas Appliance Repairer
Gas Appliance Servicer
Gas Technician
Home Appliance Dryer and Washer Mechanic
Home Appliance Installer
Home Appliance Washing Machine Mechanic
Home Appliances Mechanic
Household Appliance Installer
Household Appliance Mechanic
Household Appliance Repairer
Household Appliances Service Technician
Household Refrigeration Mechanic
Household Refrigerator Mechanic
Microwave Household Appliances Technician
Range Mechanic
Refrigerator Repairman
Repair Technician
Room Cooler Installer
Service Manager
Service Technician
Sewing Machine Mechanic
Stove Installer
Stove Mechanic
Vacuum Cleaner Mechanic
Vacuum Cleaner Repair Person
Vacuum Cleaner Repairer
Vacuum Repairer
Washer Repairman
Washing Machine Installer
Washing Machine Repairer
Window Air Conditioner Installer
Window Unit Air Conditioning Mechanic
 
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Electric Home Appliance and Power Tool Repairers
 
 
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