CompGeo Salary Survey Benchmark Job Summary and Competencies

Computer. Automated Teller and Office Machine Repairers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
Summary Job Description Tasks
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines. Converse with customers in order to determine details of equipment problems.
Reassemble machines after making repairs or replacing parts.
Travel to customers' stores or offices to service machines, or to provide emergency repair service.
Reinstall software programs or adjust settings on existing software in order to fix machine malfunctions.
Advise customers concerning equipment operation, maintenance and programming.
Test new systems in order to ensure that they are in working order.
Assemble machines according to specifications, using hand tools, power tools, and measuring devices.
Operate machines in order to test functioning of parts and mechanisms.
Maintain records of equipment maintenance work and repairs.
Install and configure new equipment, including operating software and peripheral equipment.
Maintain parts inventories, and order any additional parts needed for repairs.
Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
Align, adjust, and calibrate equipment according to specifications.
Test components and circuits of faulty equipment in order to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
Repair, adjust, or replace electrical and mechanical components and parts, using hand tools, power tools, and soldering or welding equipment.
Complete repair bills, shop records, time cards, and expense reports.
Disassemble machine to examine parts such as wires, gears, and bearings for wear and defects, using hand tools, power tools, and measuring devices.
Clean, oil, and adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
Enter information into computers to copy programs from one electronic component to another, or to draw, modify, or store schematics.
Read specifications such as blueprints, charts, and schematics in order to determine machine settings and adjustments.
Lay cable and hook up electrical connections between machines, power sources, and phone lines.
Analyze equipment performance records in order to assess equipment functioning.
Fill machines with toners, inks, or other duplicating fluids.
Train new repairers.
Calibrate testing instruments.
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
Important Knowledge Competencies Competency Description
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Repairing Repairing machines or systems using the needed tools.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Speaking Talking to others to convey information effectively.
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Time Management Managing one's own time and the time of others.
Equipment Selection Determining the kind of tools and equipment needed to do a job.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Coordination Adjusting actions in relation to others' actions.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Service Orientation Actively looking for ways to help people.
Operation and Control Controlling operations of equipment or systems.
Instructing Teaching others how to do something.
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Near Vision The ability to see details at close range (within a few feet of the observer).
Speech Clarity The ability to speak clearly so others can understand you.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Speech Recognition The ability to identify and understand the speech of another person.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Control Precision The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
Tools/Technology Example Product Category
Adobe Systems Adobe Acrobat Document management software
Altiris Deployment Solution Configuration management software
Call tracking software Helpdesk or call center software
Cisco VPN Client Network security or virtual private network VPN management software
Database software Data base user interface and query software
Email software Electronic mail software
Extensible markup language XML Enterprise application integration software
Extensible stylesheet language XSL Enterprise application integration software
Hypertext markup language HTML Web platform development software
IBM WebSphere Application server software
JavaScript Web platform development software
Linux Operating system software
Macromedia Cold Fusion Web page creation and editing software
Microsoft Active Server Pages ASP Web platform development software
Microsoft Excel Spreadsheet software
Microsoft Hyperterminal Platform interconnectivity software
Microsoft Internet Explorer Internet browser software
Microsoft Office Live Meeting Video conferencing software
Microsoft Office software Office suite software
Microsoft Outlook Electronic mail software
Microsoft PowerPoint Presentation software
Microsoft Visual Basic.NET Object or component oriented development software
Microsoft Windows Operating system software
Microsoft Word Word processing software
Personal computer diagnostic software Program testing software
Scheduling software Calendar and scheduling software
Spreadsheet software Spreadsheet software
Symantec Norton Antivirus Transaction security and virus protection software
Symantec Norton Utilities Filesystem software
Terminal emulation software Network connectivity terminal emulation software
UNIX Operating system software
Virus detection software Transaction security and virus protection software
Web browser software Internet browser software
Word processing software Word processing software
Adjustable widemouth pliers Adjustable widemouth pliers
Air compressors Air compressors
Armored cars Delivery trucks
Asynchronous transfer mode ATM analyzers Network analyzers
Bit error rate testers BERT Integrated circuit testers
Cable verifiers Cable accessories
Combination wrenches Combination wrenches
Computer servers Computer servers
Desktop computers Desktop computers
Digital multimeters Multimeters
Digital ohmmeters Ohmmeters
Digital oscilloscopes Oscilloscopes
Drill presses Workshop presses
Field replaceable units FRU Bare printed circuit boards
Flathead screwdrivers Screwdrivers
Handguns Handguns
Mini vacuums Vacuum cleaners
Notebook computers Notebook computers
Nut drivers Nut drivers
Portable signal generators Signal generators
Power drills Power drills
Powerline monitors Power meters
Protocol analyzers Protocol analyzers
Soldering irons Soldering irons or guns
Synchronous optical network SONET analyzers Network analyzers
T-Birds Network analyzers
Telecommunication analyzers Network analyzers
Test pattern generators Signal generators
Voltmeters Voltage or current meters
Wire strippers Stripping tools
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Some College Courses
On-Site or In-Plant Training Over 3 months, up to and including 6 months
On-the-Job Training Over 3 months, up to and including 6 months
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
Alternate Job Title(s)
ATM Servicer
Accounting Machine Mechanic
Adding Machine Mechanic
Assembly Technician
Bookkeeping Machine Mechanic
Business Machine Mechanic
Business Machine Mechanic Apprentice
Calculating Machine Mechanic
Cash Register Mechanic
Cash Register Servicer
Computer Consultant
Computer Equipment Installer
Computer Equipment Repairer
Computer Installer
Computer Mechanic
Computer Repair Engineer
Computer Repair Technician
Computer Repairer
Computer Service Technician
Computer Services Technician
Computer Technician
Computer Technologist
Computing Systems Mechanic
Copier Technician
Copying Machine Mechanic
Copying Machine Repairer
Customer Service Engineer
Data Processing Equipment Repairer
Data Processing Mechanic
Dictaphone Mechanic
Dictaphone Technician
Dictating Machine Mechanic
Dictating Transcribing Machine Servicer
Duplicating Machine Mechanic
Electronics Computer Mechanic
Electronics Mechanic
Electronics Mechanic Apprentice
Electronics Technician
Fax Machine Repairer
Field Engineer
Field Service Engineer
Field Service Representative
Field Service Technician
Field Support Technician
Machine Repairman
Mail Processing Equipment Mechanic
Network Engineer
Office Machine Installer
Office Machine Mechanic
Office Machine Mechanic Apprentice
Office Machine Servicer
Office Machine Servicer Apprentice
Office Machinery or Equipment Installer
Office Machines Wirer
PC Technician (Personal Computer Technician)
Personal Computer Maintenance Technician (PC Maintenance Tech)
Photocopying Equipment Mechanic
Photocopying Equipment Repairer
Printer Repair Technician
Service Center Technician
Service Technician
Soundscriber Mechanic
Statistical Machine Mechanic
Statistical Machine Servicer
System Engineer
Tabulating Machine Mechanic
Technical Engineer
Transcribing Machine Mechanic
Typewriter Aligner
Typewriter Mechanic
Typewriter Repairer
Xerox Machine Mechanic
CompGeo Occupation Group: Services
Job Family: Services - Electronic
Benchmark Title: Computer. Automated Teller and Office Machine Repairers
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