CompGeo Salary Survey Benchmark Job Summary and Competencies

Ushers, Lobby Attendants, and Ticket Takers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
Summary Job Description Tasks
Assist patrons at entertainment events by performing duties, such as collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. Sell and collect admission tickets and passes from patrons at entertainment events.
 
Greet patrons attending entertainment events.
 
Examine tickets or passes to verify authenticity, using criteria such as color and date issued.
 
Guide patrons to exits or provide other instructions or assistance in case of emergency.
 
Maintain order and ensure adherence to safety rules.
 
Provide assistance with patrons' special needs, such as helping those with wheelchairs.
 
Direct patrons to restrooms, concession stands and telephones.
 
Refuse admittance to undesirable persons or persons without tickets or passes.
 
Settle seating disputes and help solve other customer concerns.
 
Assist patrons in finding seats, lighting the way with flashlights if necessary.
 
Search for lost articles or for parents of lost children.
 
Count and record number of tickets collected.
 
Operate refreshment stands during intermission or obtain refreshments for press box patrons during performances.
 
Verify credentials of patrons desiring entrance into press box and permit only authorized persons to enter.
 
Distribute programs to patrons.
 
Schedule and manage volunteer usher corps.
 
Work with others to change advertising displays.
 
Manage inventory and sale of artist merchandise.
 
Give door checks to patrons who are temporarily leaving establishments.
 
Manage informational kiosk and display of event signs and posters.
 
Page individuals wanted at the box office.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
Important Skill Competencies Competency Description
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Service Orientation Actively looking for ways to help people.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Coordination Adjusting actions in relation to others' actions.
 
Negotiation Bringing others together and trying to reconcile differences.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
Important Ability Competencies Competency Description
Speech Clarity The ability to speak clearly so others can understand you.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
Tools/Technology Example Product Category
Microsoft Windows Mobile Operating system software
 
Ticket Alternative Express Entry Optical character reader OCR or scanning software
 
Ticket scanning software Optical character reader OCR or scanning software
 
Electronic ticket scanners Bar code reader equipment
 
Facility maps Electronic charts or maps or atlases
 
Fire extinguishers Fire extinguishers
 
First aid kits Emergency medical services first aid kits
 
Hand-held flashlights Flashlights
 
Two way radios Two way radios
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
Prerequisite Qualification Category Education and Experience Level
Related Work Experience None
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
On-Site or In-Plant Training Up to and including 1 month
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training None
 
Required Level of Education Less than a High School Diploma
 
On-the-Job Training None or short demonstration
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
Alternate Job Title(s)
Admittance Attendant
Cashier
Children's Attendant
Clerk
Customer Service Representative
Customer Service Specialist
Docent
Door Attendant
Door Captain
Door Tender
Doorman
Doorperson
Drive-in Theater Attendant
Floor Staff Worker
Gate Attendant
Gate Tender
Head Usher
Hospitality Associate
Lobby Attendant
Loge Attendant
Museum Host/Hostess
Official Greeter
Press Box Custodian
Program Attendant
Projectionist
Public Safety Officer
Spot Man
Spot Worker
Theater Attendant
Theater Usher
Ticket Agent
Ticket Attendant
Ticket Collector
Ticket Taker
Tour Guide
Usher
Visitor Services Associate
Visitor Services Coordinator
Visitor Services Representative
Visitor Services Specialist
Visitor Services Technician
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Ushers, Lobby Attendants, and Ticket Takers
 
 
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