CompGeo Salary Survey Benchmark Job Summary and Competencies

Medical Assistants

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
Summary Job Description Tasks
Perform administrative and certain clinical duties under the direction of a physician. Administrative duties may include scheduling appointments, maintaining medical records, billing, and coding information for insurance purposes. Clinical duties may include taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician. Interview patients to obtain medical information and measure their vital signs, weight, and height.
Show patients to examination rooms and prepare them for the physician.
Record patients' medical history, vital statistics and information such as test results in medical records.
Prepare and administer medications as directed by a physician.
Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
Explain treatment procedures, medications, diets and physicians' instructions to patients.
Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections or removing sutures.
Authorize drug refills and provide prescription information to pharmacies.
Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
Clean and sterilize instruments and dispose of contaminated supplies.
Schedule appointments for patients.
Change dressings on wounds.
Greet and log in patients arriving at office or clinic.
Contact medical facilities or departments to schedule patients for tests or admission.
Perform general office duties such as answering telephones, taking dictation or completing insurance forms.
Inventory and order medical, lab, or office supplies and equipment.
Perform routine laboratory tests and sample analyses.
Set up medical laboratory equipment.
Keep financial records and perform other bookkeeping duties, such as handling credit and collections and mailing monthly statements to patients.
Operate x-ray, electrocardiogram (EKG), and other equipment to administer routine diagnostic tests.
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
Important Knowledge Competencies Competency Description
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Medicine and Dentistry Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Coordination Adjusting actions in relation to others' actions.
Service Orientation Actively looking for ways to help people.
Instructing Teaching others how to do something.
Time Management Managing one's own time and the time of others.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity The ability to speak clearly so others can understand you.
Near Vision The ability to see details at close range (within a few feet of the observer).
Speech Recognition The ability to identify and understand the speech of another person.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Far Vision The ability to see details at a distance.
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
Tools/Technology Example Product Category
Appointment scheduling software Calendar and scheduling software
Billing software Accounting software
Bookkeeping software Accounting software
Business software applications Office suite software
Database software Data base user interface and query software
Diagnostic and procedural coding software Categorization or classification software
Email software Electronic mail software
Microsoft Exchange Electronic mail software
Microsoft Office SharePoint Server MOSS Network conferencing software
Microsoft Office software Office suite software
Microsoft Windows Vista Business Operating system software
Microsoft Windows XP Professional Operating system software
Patient management software Medical software
Spreadsheet software Spreadsheet software
Visual electro diagnostic software Medical software
Web browser software Internet browser software
Word processing software Word processing software
Audiometers Audiometers or accessories
Autoclaves Steam autoclaves or sterilizers
Baumanometers Mercury blood pressure units
Binocular light compound microscopes Binocular light compound microscopes
Blood chemistry analyzers Chemistry analyzers
Blood collection vials Non vacuum blood collection tubes or containers
Breathalyzers Alcohol analysers
Butterfly needles Butterfly needles
Canes Canes or cane accessories
Cast cutters Cast cutters or saws
Centrifuges Benchtop centrifuges
Crutches Crutches or crutch accessories
Culturettes Specimen collectors
Dictation equipment Dictation machines
Dosimetry badges Medical radiation films or badges
Electrocardiography EKG units Electrocardiography EKG units
Electrocautery equipment Electrosurgical or electrocautery equipment or accessories or related products
Electronic blood pressure measuring devices Electronic blood pressure units
Endotracheal ET tubes Endotracheal tubes
Enema equipment Enema kits or accessories
Evacuated blood collection tubes Vacuum blood collection tubes or containers
Evacuated collection tube holders/adapters Phlebotomy trays or accessories
Flexible sigmoidoscopy equipment Flexible endoscopes or accessories or related products
Gait belts Gait belts for rehabilitation or therapy
Handheld occluders Eye occluders
Hearing aids Hearing aids for the physically challenged
Intradermal needles Hypodermic needles
Intramuscular needles Hypodermic needles
Keratometers Combination refractor keratometers
Lancets Lancets
Laser printers Laser printers
Lensometers Ophthalmic lensometers
Manual blood pressuring measurement equipment Mercury blood pressure units
Mayo stands Lap mayo trays or mayo stands for surgical use or accessories
Mechanical stethoscopes Mechanical stethoscopes or accessories
Metric rules Opticians tools or accessories
Microcapillary hematocrit tubes Capillary or hematocrit tubes
Microscope slides Microscope slides
Nebulizers Nebulizers or accessories
Notebook computers Notebook computers
Opthalmoscopes Ophthalmoscopes or otoscopes or scope sets
Otoscopes Ophthalmoscopes or otoscopes or scope sets
Oxygen equipment Oxygen therapy delivery system products accessories or its supplies
Oxygen masks Medical oxygen masks or parts
Oxygen tanks Medical gas cylinders or related devices
Personal computers Personal computers
Personal digital assistants PDA Personal digital assistant PDAs or organizers
Pipettes Dropping pipettes
Plethysmographs Body plethysmographs
Pulmonary function measurement equipment Bedside pulmonary function screeners
Pulmonary nebulizers Nebulizers or accessories
Retinoscopes Ophthalmic retinoscopes
Scanners Scanners
Single draw needles Blood collection needles
Snellen eye charts Eye charts or vision cards
Spirometers Spirometers or its accessories or its supplies
Splints Orthopedic splint systems
Staple removers Medical staple or clip removers
Subcutaneous hypodermic needles Hypodermic needles
Suction machines Medical suction or vacuum appliances
Suction tubing Suction tube or tubing
Suture removers Suture removers
Syringe needles Medical syringes with needles
Syringes Medical syringes without needles
Tablet computers Tablet computers
Tonometers Ophthalmic tonometers or accessories
Tourniquets Tourniquets
Tuberculin TB skin test equipment Tuberculin syringes
Vitalors Spirometers or its accessories or its supplies
Walkers Walkers or rollators
Wheelchairs Wheelchairs
X ray development equipment Medical imaging wet darkroom or daylight processors
X ray machines Medical x ray units for general diagnostic use
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
Related Work Experience None
On-Site or In-Plant Training Up to and including 1 month
On-the-Job Training Over 1 month, up to and including 3 months
On-Site or In-Plant Training None
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
Alternate Job Title(s)
Autopsy Assistant
Certifed Medical Assistant (CMA)
Certified Coding Specialist
Certified Medical Assistant (CMA)
Certified Ophthalmic Technician (COT)
Certified Phlebotomy Technician
Certified Professional Coder (CPC)
Chiropractic Assistant
Chiropractor Assistant
Clinic Assistant
Clinical Assistant
Clinical Medical Assistant
Clinical Office Technician
Doctor Assistant
Doctor's Assistant
Eye Technician
Health Information Coder
Health Services Information Specialist
Health Unit Clerk
Hemodialysis Patient Care Specialist
Hospital Clinic Assistant
Medical Assistant
Medical Billing Coder
Medical Billing Specialist
Medical Department Secretary
Medical Insurance Coding Specialist
Medical Office Assistant
Medical Office Technician
Medical Office Worker
Morgue Attendant
Morgue Technician
Ocular Care Aide
Ophthalmic Aide
Ophthalmic Assistant
Ophthalmic Technician
Optometric Aide
Optometric Assistant
Optometric Technician
Optometrist Assistant
Optometry Assistant
Orthopedic Assistant
Orthopedic Cast Specialist
Outpatient Surgery Assistant
Physician's Aide
Podiatric Aide
Podiatric Assistant
Podiatrist Assistant
Registered Medical Assistant
Respiratory Therapist Assistant
Sleep Technician
Sterile Processing Technician
Surgery Scheduler
Vein Access Technician
Visual Training Aide
CompGeo Occupation Group: Health Care
Job Family: Health Services - Other
Benchmark Title: Medical Assistants
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