CompGeo Salary Survey Benchmark Job Summary and Competencies

Counter Attendants - Lunchroom/Coffee Shop/Cafeteria

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
Summary Job Description Tasks
Serve food to diners at counter or from a steam table. Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
 
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
 
Replenish foods at serving stations.
 
Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
 
Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
 
Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
 
Deliver orders to kitchens, and pick up and serve food when it is ready.
 
Serve salads, vegetables, meat, breads, and cocktails, ladle soups and sauces, portion desserts, and fill beverage cups and glasses.
 
Add relishes and garnishes to food orders, according to instructions.
 
Carve meat.
 
Order items needed to replenish supplies.
 
Set up dining areas for meals and clear them following meals.
 
Brew coffee and tea, and fill containers with requested beverages.
 
Balance receipts and payments in cash registers.
 
Arrange reservations for patrons of dining establishments.
 
Cook food or prepare food items, such as sandwiches, salads, and ice cream dishes, using standard formulas or following directions.
 
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Service Orientation Actively looking for ways to help people.
 
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Persuasion Persuading others to change their minds or behavior.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Time Management Managing one's own time and the time of others.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
Tools/Technology Example Product Category
Aldelo Systems Aldelo for Restaurants Pro Point of sale POS software
 
Data entry software Data base user interface and query software
 
Foodman Home-Delivery Point of sale POS software
 
Plexis Software Plexis POS Point of sale POS software
 
Point of sale POS software Point of sale POS software
 
RestaurantPlus PRO Point of sale POS software
 
Blenders Commercial use blenders
 
Calculators Calculators or accessories
 
Cappuccino makers Cappuccino or espresso machines
 
Carbonated beverage dispensers Carbonated beverage dispenser
 
Cash registers Cash registers
 
Chefs' knives Commercial use cutlery
 
Commercial coffee grinders Commercial use coffee grinders
 
Commercial coffeemakers Commercial use coffee or iced tea makers
 
Commercial dishwashers Commercial use dishwashers
 
Commercial glasswashers Commercial use dishwashers
 
Credit card readers Magnetic card readers
 
Desktop computers Desktop computers
 
Electric ovens Commercial use ranges
 
Electric stoves Commercial use ranges
 
Espresso machines Cappuccino or espresso machines
 
Food thermometers Domestic kitchen or food thermometers
 
Gas ovens Commercial use ranges
 
Gas stoves Commercial use ranges
 
Ice-making machines Ice dispensers
 
Infrared heat lamps Commercial use heat lamps
 
Intercom systems Intercom systems
 
Juice dispensers Non carbonated beverage dispenser
 
Microwave ovens Commercial use microwave ovens
 
Milk frothers Commercial use blenders
 
Milkshake and smoothie machines Milkshake machines
 
Mixers Commercial use mixers
 
Personal computers Personal computers
 
Point of sale POS computer terminals Point of sale POS terminal
 
Portion scales Commercial use scales
 
Slicing machines Commercial use food slicers
 
Soft-serve ice cream machines Soft serve machines
 
Steam tables Commercial use food warmers
 
Touch screen monitors Touch screen monitors
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Less than a High School Diploma
 
On-Site or In-Plant Training None
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
Related Work Experience None
 
On-Site or In-Plant Training Up to and including 1 month
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
Alternate Job Title(s)
Barista
Cafe Attendant
Cafe Server
Cafe Worker
Cafeteria Cook
Cafeteria Food Server
Cafeteria Server
Cafeteria Worker
Candy Attendant
Candy Bar Attendant
Candy Counter Clerk
Canteen Operator
Cashier
Clerk
Coffee Brewer
Coffee Shop or Cafeteria Lunchroom Counter Attendant
Concession Attendant
Concession Cashier
Concession Stand Attendant
Concessionaire
Cook
Counter Clerk
Counter Helper
Counter Hop
Counter Person
Counter Server
Counter Waiter
Counter Waitress/Waiter
Crew Member
Deli Worker (Delicatessen Worker)
Dish Up Person
Drive Thru Order Taker
Food Counter Worker
Food Server
Food Service Assistant
Food Service Counter Clerk
Food Service Order Clerk
Food Service Worker
Fountain Attendant
Fountain Clerk
Fountain Dispenser
Fountain Helper
Fountain Jerk
Fountain Server
Fountain Waitress/Waiter
Hot Dog Vender
Ice Cream Dipper
Ice Cream Man
Ice Cream Scooper
Ice Cream Server
Kitchen and Counter Worker (K and C Worker)
Line Person
Line Server
Order Clerk
Order Filler
Order Taker
Popcorn Attendant
Restaurant Worker
Sandwich Artist
Sandwich Counter Attendant
Server
Snack Bar Attendant
Soda Clerk
Soda Dispenser
Soda Fountain Clerk
Soda Fountain Operator
Soda Jerker
Steam Table Attendant
Steam Table Worker
Take Out Waiter
Take Out Waitress
Waiter
Waitress
Window Clerk
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
 
 
.
 
CompGeo Professional Salary Survey and Total Compensation Forecast Options
 
Professional Total Compensation Forecast Library
Regional Online Access Subscription Options. Online Salary Survey Forecast Library Subscriptions include Access To All 23 CompGeo Salary Survey Career Occupation Groups covering thousands of Salary Survey Benchmarks with Salary and Compensation Forecasts over a eight year time period - an unmatched feature in the Salary and Compensation Forecast Business Realm.. Direct Pay, Fringe Benefit Costs and Total Compensation Forecasts included. Compensation Forecasts are present for all CompGeo Salary Survey Benchmarks along with Salary Survey Aging Factors for ea ch Projection Date. All Salary Survey Forecast Reports include a Companion Excel Salary Survey Forecast Data Sheet.
 
CompGeo Professional Salary Survey Report and Forecast Samples
CompGeo Salary Survey Report Samples
Samples and Pricing for all CompGeo Online Professional Report and Online Forecast Library Subscription Options.
 
 
 
Copyright © 1995 - 2018 International Compensation Technologies and The Clayton Wallis Company.
All Rights Reserved World Wide ictcw.com
Member, WorldatWork - Formerly American and Canadian Compensation Associations (ACA/CCA)