CompGeo Salary Survey Benchmark Job Summary and Competencies

Dining Room and Cafeteria Attendants

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
Summary Job Description Tasks
Facilitate food service. Clean tables, remove dirty dishes, replace soiled table linens; set tables; replenish supply of clean linens, silverware, glassware, and dishes; supply service bar with food; and serve items such as water, condiments, and coffee to patrons. Wipe tables and seats with dampened cloths, and replace dirty tablecloths.
 
Set tables with clean linens, condiments, and other supplies.
 
Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning.
 
Clean up spilled food, drink and broken dishes, and remove empty bottles and trash.
 
Perform serving, cleaning, and stocking duties in establishments such as cafeterias or dining rooms in order to facilitate customer service.
 
Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, and trays.
 
Serve ice water, coffee, rolls, and butter to patrons.
 
Fill beverage and ice dispensers.
 
Stock cabinets and serving areas with condiments, and refill condiment containers as necessary.
 
Locate items requested by customers.
 
Carry food, dishes, trays, and silverware from kitchens and supply departments to serving counters.
 
Serve food to customers when waiters and waitresses need assistance.
 
Clean and polish counters, shelves, walls, furniture, and equipment in food service areas and other areas of restaurants, and mop and vacuum floors.
 
Carry trays from food counters to tables for cafeteria patrons.
 
Replenish supplies of food and equipment at steam tables and service bars.
 
Run cash registers.
 
Wash glasses and other serving equipment at bars.
 
Garnish foods, and position them on tables to make them visible and accessible.
 
Carry linens to and from laundry areas.
 
Stock refrigerating units with wines and bottled beer, and replace empty beer kegs.
 
Mix and prepare flavors for mixed drinks.
 
Slice and pit fruit used to garnish drinks.
 
Stock vending machines with food.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
Important Skill Competencies Competency Description
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Speaking Talking to others to convey information effectively.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
Important Ability Competencies Competency Description
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 
Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 
Stamina The ability to exert yourself physically over long periods of time without getting winded or out of breath.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Gross Body Coordination The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Speed of Limb Movement The ability to quickly move the arms and legs.
 
Dynamic Strength The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.
 
Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
Tools/Technology Example Product Category
Plexis Software Plexis POS Point of sale POS software
 
RestaurantPlus PRO Point of sale POS software
 
Blenders Commercial use blenders
 
Carbonated beverage dispensers Carbonated beverage dispenser
 
Cash registers Cash registers
 
Chefs' knives Commercial use cutlery
 
Commercial coffeemakers Commercial use coffee or iced tea makers
 
Commercial dishwashers Commercial use dishwashers
 
Food processors Commercial use food processors
 
Fruit pitters Domestic garnishing tools
 
Fruit zesters Commercial use graters
 
Garbage disposals Domestic garbage disposals
 
Glass washing machines Commercial use dishwashers
 
Ice-making machines Ice dispensers
 
Juice dispensers Non carbonated beverage dispenser
 
Microwave ovens Commercial use microwave ovens
 
Point of sale POS computer terminals Point of sale POS terminal
 
Soft-serve ice cream machines Soft serve machines
 
Steam tables Commercial use food warmers
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Less than a High School Diploma
 
On-Site or In-Plant Training Up to and including 1 month
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
Related Work Experience None
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
Alternate Job Title(s)
Banquet Set Up Person
Bar Attendant
Bar Back
Barback
Barmaid
Bartender
Bartender Helper
Beverage Server
Buffet Attendant
Bus Boy
Bus Girl
Bus Person
Busboy
Busser
Cafe Helper
Cafeteria Aide
Cafeteria Assistant
Cafeteria Attendant
Cafeteria Helper
Cafeteria Table Attendant
Cafeteria Worker
Carry Out Clerk
Club Attendant
Coffee Attendant
Coffee Bar Attendant
Cook
Counter Supply Worker
Dietary Aid
Dietary Aide
Dining Room Attendant
Dining Room Busser
Dining Room Helper
Dining Room Tables Set Up Attendant
Dishwasher
Dumb Waiter Operator
Floorperson
Food Expeditor
Food Service Attendant
Hostess
Iceman
Kitchen Aide
Kitchen Help Handyman
Kitchen Helper
Line Server
Lunchroom Aide
Lunchroom Attendant
Lunchroom Worker
Nutrition Aide
Restaurant Worker
Server
Silver Steward
Silver Wrapper
Tray Setter
Wait Staff
Waitress
Water Attendant
Water Carrier
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Dining Room and Cafeteria Attendants
 
 
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