CompGeo Salary Survey Benchmark Job Summary and Competencies

Waiters and Waitresses - All Levels Combined

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
Summary Job Description Tasks
Take orders and serve food and beverages to patrons at tables in dining establishment. Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
 
Collect payments from customers.
 
Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
 
Take orders from patrons for food or beverages.
 
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
 
Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
 
Prepare checks that itemize and total meal costs and sales taxes.
 
Present menus to patrons and answer questions about menu items, making recommendations upon request.
 
Inform customers of daily specials.
 
Clean tables or counters after patrons have finished dining.
 
Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine.
 
Explain how various menu items are prepared, describing ingredients and cooking methods.
 
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
 
Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
 
Stock service areas with supplies such as coffee, food, tableware, and linens.
 
Garnish and decorate dishes in preparation for serving.
 
Fill salt, pepper, sugar, cream, condiment, and napkin containers.
 
Escort customers to their tables.
 
Describe and recommend wines to customers.
 
Bring wine selections to tables with appropriate glasses, and pour the wines for customers.
 
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
 
Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
 
Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
 
Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
 
Provide guests with information about local areas, including giving directions.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Food Production Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Service Orientation Actively looking for ways to help people.
 
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Persuasion Persuading others to change their minds or behavior.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Stamina The ability to exert yourself physically over long periods of time without getting winded or out of breath.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 
Gross Body Coordination The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
Tools/Technology Example Product Category
Compris Advanced Manager's Workstation Point of sale POS software
 
Compris software Point of sale POS software
 
ICVERIFY software Point of sale POS software
 
Intuit QuickBooks Point of Sale Point of sale POS software
 
MICROS Systems HSI Profits Series Point of sale POS software
 
NCR Advanced Checkout Solution Point of sale POS software
 
NCR NeighborhoodPOS Point of sale POS software
 
Point of sale POS software Point of sale POS software
 
The General Store software Point of sale POS software
 
Alphanumeric paging equipment Paging controllers
 
Carving knives Commercial use cutlery
 
Cash registers Cash registers
 
Credit card readers Magnetic card readers
 
Personal digital assistants PDA Personal digital assistant PDAs or organizers
 
Point of sale POS printers Point of sale POS receipt printers
 
Point of sale POS terminals Point of sale POS terminal
 
Point of service workstations Point of sale POS terminal
 
Portable bar code scanners Personal digital assistant PDAs or organizers
 
Touch screen monitors Touch screen monitors
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
On-Site or In-Plant Training Up to and including 1 month
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Required Level of Education Less than a High School Diploma
 
Related Work Experience None
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
Alternate Job Title(s)
Banquet Captain
Banquet Server
Banquet Waiter/Waitress
Bar Waiter/Waitress
Bartender
Buffet Waiter/Waitress
Captain Waiter
Car Hop
Cashier and Waiter/Waitress
Club Waiter/Waitress
Cocktail Server
Cocktail Waitress
Deck Steward
Dining Car Server
Dining Car Waiter/Waitress
Dining Room Captain
Food Expeditor
Food Runner
Food Server
Food and Beverage Server
Formal Waiter/Waitress
Head Banquet Waiter/Waitress
Headwaiter
Headwaitress
Hostess
Informal Waiter/Waitress
Mess Attendant
Restaurant Server
Room Service Server
Room Service Waiter
Server
Singing Waiter or Waitress
Sommelier
Waiter
Waiter and Cashier
Waitress
Waitstaff
Waitstaff Captain
Wine Steward
Wine Steward/Stewardess
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Waiters and Waitresses - All Levels Combined
 
 
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