CompGeo Salary Survey Benchmark Job Summary and Competencies

Hosts and Hostesses, Restaurant/Lounge

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
Summary Job Description Tasks
Welcome patrons, seat them at tables or in lounge, and help ensure quality of facilities and service. Provide guests with menus.
 
Greet guests and seat them at tables or in waiting areas.
 
Receive and record patrons' dining reservations.
 
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
 
Inform patrons of establishment specialties and features.
 
Direct patrons to coatrooms and waiting areas such as lounges.
 
Operate cash registers to accept payments for food and beverages.
 
Prepare cash receipts after establishments close, and make bank deposits.
 
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
 
Prepare staff work schedules.
 
Order or requisition supplies and equipment for tables and serving stations.
 
Hire, train, and supervise food and beverage service staff.
 
Plan parties or other special events and services.
 
Confer with other staff to help plan establishments' menus.
 
Perform marketing and advertising services.
 
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
 
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
 
Answer telephone calls and respond to inquiries or transfer calls.
 
Inspect dining and serving areas to ensure cleanliness and proper setup.
 
Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
 
Take and prepare to-go orders.
 
Assist with preparing and serving food and beverages.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Persuasion Persuading others to change their minds or behavior.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Time Management Managing one's own time and the time of others.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Instructing Teaching others how to do something.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
Tools/Technology Example Product Category
Avenista software Data base user interface and query software
 
Data entry software Data base user interface and query software
 
GuestBridge Reserve Data base user interface and query software
 
OpenTable software Data base user interface and query software
 
Point of sale POS software Point of sale POS software
 
Reservation software Data base user interface and query software
 
iMagic Restaurant Reservation Calendar and scheduling software
 
Calculators Calculators or accessories
 
Carbonated beverage dispensers Carbonated beverage dispenser
 
Cash registers Cash registers
 
Commercial coffeemakers Commercial use coffee or iced tea makers
 
Desktop computers Desktop computers
 
Ice-making machines Ice dispensers
 
Juice dispensers Non carbonated beverage dispenser
 
Multi-line telephone systems Special purpose telephones
 
Personal computers Personal computers
 
Point of sale POS computer terminals Point of sale POS terminal
 
Touch screen monitors Touch screen monitors
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
On-Site or In-Plant Training Up to and including 1 month
 
Required Level of Education Less than a High School Diploma
 
Related Work Experience None
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
Alternate Job Title(s)
Bar Host
Bar Host/Hostess
Bar Hostess
Bartender
Cashier
Dining Room Host
Dining Room Host/Hostess
Dining Room Hostess
Dining Room Supervisor
Fountain Worker
Greeter
Hospitality Coordinator
Host
Host Coordinator
Hostess
Maitre D'
Parlor Chaperone
Party Host/Hostess
Server
Tearoom Host
Tearoom Host/Hostess
Tearoom Hostess
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Food Service
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
 
 
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