CompGeo Salary Survey Benchmark Job Summary and Competencies

Dispatchers, Except Police, Fire, and Ambulance

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
Summary Job Description Tasks
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress. Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
Arrange for necessary repairs to restore service and schedules.
Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios.
Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment.
Prepare daily work and run schedules.
Receive or prepare work orders.
Oversee all communications within specifically assigned territories.
Monitor personnel or equipment locations and utilization to coordinate service and schedules.
Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.
Advise personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards.
Ensure timely and efficient movement of trains according to train orders and schedules.
Order supplies and equipment, and issue them to personnel.
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Coordination Adjusting actions in relation to others' actions.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Time Management Managing one's own time and the time of others.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation Actively looking for ways to help people.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Negotiation Bringing others together and trying to reconcile differences.
Persuasion Persuading others to change their minds or behavior.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Instructing Teaching others how to do something.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Near Vision The ability to see details at close range (within a few feet of the observer).
Written Comprehension The ability to read and understand information and ideas presented in writing.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Far Vision The ability to see details at a distance.
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
Tools/Technology Example Product Category
Air-Trak Cloudberry Mobile location based services software
Bornemann Associates Flight Plan Aviation ground support software
Command Alkon COMMANDconcrete Customer relationship management CRM software
Computer aided dispatching auto routing software Expert system software
Database software Data base user interface and query software
Digital Gateway e-automate Customer relationship management CRM software
ESRI ArcIMS Map creation software
Email software Electronic mail software
Geomechanical design analysis GDA software Map creation software
Global positioning system GPS software Mobile location based services software
Locomotive distribution software Data base reporting software
Microsoft Excel Spreadsheet software
Microsoft Office software Office suite software
Microsoft Word Word processing software
Rail Traffic Track Warrant Control System Expert system software
Resource management software Mobile location based services software
Routing software Route navigation software
Sabre software Aviation ground support software
Scheduling software Calendar and scheduling software
Situation resource tracking software Mobile location based services software
Sky Scheduler software Data base user interface and query software
TMW PowerSuite Enterprise resource planning ERP software
Transportation management software Mobile location based services software
Web browser software Internet browser software
Call management systems CMS Automatic call distributor ACD
Centralized traffic control units Railway signaling systems
Desktop computers Desktop computers
Dispatch servers Interactive voice recognition equipment
Job dispatch and vehicle tracking systems Vehicular global positioning systems
Mobile data terminal MDT equipment Notebook computers
Mobile radios Two way radios
Multi-line telephone systems Special purpose telephones
Personal banking chamber PBC telephones Special purpose telephones
Personal computers Personal computers
Signal controls Railway signaling systems
Switch controls Rail switching systems
Teletypewriters TTY Teletype input devices
Touch screen monitors Touch screen monitors
Tower switching machines Rail switching systems
Two way radios Two way radios
Voice over internet protocol VoIP systems Digital Telephones
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
On-Site or In-Plant Training None
On-the-Job Training Over 1 year, up to and including 2 years
Related Work Experience Over 1 year, up to and including 2 years
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
Alternate Job Title(s)
Aircraft Dispatcher
Airplane Dispatch Clerk
Alarm Operator
Assistant Chief Train Dispatcher
Auto Service Dispatcher
Automobile or Truck Rental Dispatcher
Burglar Alarm Operator
Bus Dispatcher
Bus Starter
Bus and Trolley Dispatcher
Cab Starter
Cab Station Attendant
Car Dispatcher
Car Distributor
Car Starter
Car Supplier
Car Tracer
City Dispatcher
Crew Dispatcher
Dinkey Dispatcher
Dispatch Clerk
Dispatch Manager
Dispatch Supervisor
Drop Board Man
Drop Board Worker
Engine Dispatcher
Fire Alarm Operator
Freight Dispatcher
Garbage Truck Dispatcher
Gas Dispatcher
Gas Load Dispatcher
Interstate Bus Dispatcher
Maintenance Dispatcher
Maintenance Scheduler
Maintenance Services Dispatcher
Mine Car Dispatcher
Motor Coach Supervisor
Motor Vehicle Dispatcher
Oil Dispatcher
Oil Well Services Dispatcher
Operations Manager
Package Dispatch Supervisor
Pullman Car Clerk
Radio Dispatcher
Radioactive Waste Disposal Dispatcher
Rail Operations Controller
Relay Dispatcher
Repair Service Dispatcher
Routing Clerk
School Bus Dispatcher
Security Dispatcher
Security Guards Dispatcher
Service Clerk
Service Dispatcher
Service or Work Dispatcher
Ship Pilot Dispatcher
Signal Operator
Signal Timer
Street Department Dispatcher
Streetcar Dispatcher
Streetcar Starter
Taxicab Coordinator
Taxicab Dispatcher
Taxicab Starter
Tow Truck Dispatcher
Tractor Trailer Dispatcher
Traffic or System Dispatcher
Train Dispatcher
Train Starter
Transportation Dispatcher
Transportation Supervisor
Trouble Dispatcher
Truck Dispatcher
Tugboat Dispatcher
Water Service Dispatcher
Work Order Sorting Clerk
CompGeo Occupation Group: Services
Job Family: Dispatchers
Benchmark Title: Dispatchers, Except Police, Fire, and Ambulance
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