CompGeo Salary Survey Benchmark Job Summary and Competencies

Postal Service Clerks

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Services
Job Family: Postal Services
Benchmark Title: Postal Service Clerks
 
Summary Job Description Tasks
Perform any combination of tasks in a post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Keep money drawers in order, and record and balance daily transactions.
 
Weigh letters and parcels; compute mailing costs based on type, weight, and destination; and affix correct postage.
 
Obtain signatures from recipients of registered or special delivery mail.
 
Register, certify, and insure letters and parcels.
 
Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.
 
Check mail in order to ensure correct postage and that packages and letters are in proper condition for mailing.
 
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.
 
Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.
 
Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.
 
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.
 
Cash money orders.
 
Rent post office boxes to customers.
 
Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.
 
Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.
 
Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
 
Receive letters and parcels, and place mail into bags.
 
Feed mail into postage canceling devices or hand stamp mail to cancel postage.
 
Transport mail from one work station to another.
 
Set postage meters, and calibrate them to ensure correct operation.
 
Post announcements or government information on public bulletin boards.
 
 
CompGeo Occupation Group: Services
Job Family: Postal Services
Benchmark Title: Postal Service Clerks
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
 
CompGeo Occupation Group: Services
Job Family: Postal Services
Benchmark Title: Postal Service Clerks
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Time Management Managing one's own time and the time of others.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Mathematics Using mathematics to solve problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Persuasion Persuading others to change their minds or behavior.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
 
CompGeo Occupation Group: Services
Job Family: Postal Services
Benchmark Title: Postal Service Clerks
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Manual Dexterity The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Multilimb Coordination The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
 
Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 
Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Far Vision The ability to see details at a distance.
 
Auditory Attention The ability to focus on a single source of sound in the presence of other distracting sounds.
 
 
CompGeo Occupation Group: Services
Job Family: Postal Services
Benchmark Title: Postal Service Clerks
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Related Work Experience None
 
On-the-Job Training Over 1 month, up to and including 3 months
 
On-Site or In-Plant Training Up to and including 1 month
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
 
CompGeo Occupation Group: Services
Job Family: Postal Services
Benchmark Title: Postal Service Clerks
 
Alternate Job Title(s)
Accountable Clerk
Assistant
Bulk Mail Clerk
Bulk Mail Entry Unit Technician (BMEU Tech)
Bulk Mail Technician
Business Mail Entry Clerk
Clerk
Counter Clerk
Delivery Clerk
Distribution Clerk
Dock Clerk
Mail Agent
Mail Caller
Mail Clerk
Mail Handler
Mail Order Clerk
Mailing Clerk
Mailroom Clerk
Money Order Clerk
Nixie Clerk
Parcel Post Clerk
Part Time Flexible Clerk (PTF Clerk)
Post Office Clerk
Postal Clerk
Postal Retail Clerk
Postal Service Clerk
Postal Service Window Clerk
Postal Worker
Sales Associate
Sales and Distribution Clerk
Sales and Service Associate (SSA)
Special Delivery Clerk
Stamp Clerk
Window Clerk
Window/Distribution Clerk
 
CompGeo Occupation Group: Services
Job Family: Postal Services
Benchmark Title: Postal Service Clerks
 
 
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