CompGeo Salary Survey Benchmark Job Summary and Competencies

General Office Clerks

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
Summary Job Description Tasks
Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring knowledge of office systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing. Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
 
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
 
Answer telephones, direct calls, and take messages.
 
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
 
Complete and mail bills, contracts, policies, invoices, or checks.
 
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
 
Compute, record, and proofread data and other information, such as records or reports.
 
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
 
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
 
Review files, records, and other documents to obtain information to respond to requests.
 
Deliver messages and run errands.
 
Inventory and order materials, supplies, and services.
 
Complete work schedules, manage calendars, and arrange appointments.
 
Process and prepare documents, such as business or government forms and expense reports.
 
Monitor and direct the work of lower-level clerks.
 
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
 
Count, weight, measure, or organize materials.
 
Train other staff members to perform work activities, such as using computer applications.
 
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
 
Troubleshoot problems involving office equipment, such as computer hardware and software.
 
Make travel arrangements for office personnel.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
Important Knowledge Competencies Competency Description
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
Important Skill Competencies Competency Description
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Time Management Managing one's own time and the time of others.
 
Service Orientation Actively looking for ways to help people.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Instructing Teaching others how to do something.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
Tools/Technology Example Product Category
Alpha Software Alpha Five Data base user interface and query software
 
Appointment scheduling software Calendar and scheduling software
 
Billing software Accounting software
 
Bookkeeping software Accounting software
 
Database software Data base user interface and query software
 
Electronic Data Interchange EDI systems Enterprise application integration software
 
Email software Electronic mail software
 
Filing system software Document management software
 
IBM Check Processing Control System CPSC Data base user interface and query software
 
Internet browser software Internet browser software
 
Intuit QuickBooks software Accounting software
 
Microsoft Access Data base user interface and query software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Windows Operating system software
 
Microsoft Word Word processing software
 
Records management software Document management software
 
Spreadsheet software Spreadsheet software
 
St. Paul Travelers e-CARMA Data base user interface and query software
 
Transcription system software Document management software
 
Web browser software Internet browser software
 
Word processing software Word processing software
 
10-key calculators Calculators or accessories
 
Adding machines Adding machines
 
Computer laser printers Laser printers
 
Computer terminals Mainframe console or dumb terminals
 
Data input scanners Scanners
 
Desktop computers Desktop computers
 
Dictation equipment Dictation machines
 
Digital duplicating machines Digital duplicators
 
Electric typewriters Typewriters
 
Fax machines Facsimile machines
 
Laptop computers Notebook computers
 
Letter folding machines Letter folders
 
Multi-line telephone systems Special purpose telephones
 
Personal computers Personal computers
 
Photocopiers Photocopiers
 
Photocopying equipment Photocopiers
 
Postage machines Franking or postage machines
 
Scanners Scanners
 
Switchboards Premise branch exchange PBX systems
 
Typewriters Typewriters
 
Voice mail systems Voice mail systems
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training None
 
Related Work Experience Over 1 year, up to and including 2 years
 
Required Level of Education Bachelor's Degree
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
Alternate Job Title(s)
Account Clerk
Accounting Clerk
Administration Assistant
Administration Clerk
Administrative Assistant
Administrative Clerk
Administrative Office Assistant
Administrative Support Specialist
Administrative Technician
Admissions Evaluator
Agent-Licensing Clerk
Animal Hospital Clerk
Animal Shelter Clerk
Appointment Scheduler
Attendance Clerk
Auction Assistant
Audit Control Clerk
Automobile Contract Clerk
Blood Bank Calendar Control Clerk
Blood Bank Credit Clerk
Blood Donor Unit Assistant
Board Attendant
Bookkeeper
Broadcast Checker
Car Distributor
Career Guidance Technician
Chart Clerk
Charter
Circulation Clerk
Clerical Aide
Clerical Assistant
Clerical Dentist Assistant
Clerical Office Worker
Clerk
Clerk Typist
Code and Test Clerk
Congressional District Aide
Copyright Expert
Court Clerk
Credit Card Clerk
Credit Card Control Clerk
Customer Service Representative
Data Entry Clerk
Data Examination Clerk
Desk Clerk
Diet Clerk
Document Coordinator
Document Examiner
Document Processor
Election Clerk
Event Coordinator
Examination Proctor
Executive Assistant
Field Assistant
Field Clerk
Field Representative
Fingerprint Clerk
Floor Clerk
Floor Space Allocator
Front Office Clerk
General Clerk
General Intern
General Office Clerk
General Office Worker
Government Clerk
Grading Clerk
Greige Goods Marker
History Card Clerk
Identification Clerk
Insurance Clerk
Keyboard Specialist
Laboratory Clerk
Laundry Clerk
Loan Assistant
Lost Charge Card Clerk
Lost and Found Clerk
Mailroom Clerk
Map Clerk
Marketing Clerk
Media Clerk
Medical Clerk
Medical Office Assistant
Medical Office Worker
Melter Clerk
Microfilming Document Preparer
News Assistant
Office Aide
Office Assistant
Office Automation Clerk
Office Clerk
Office Coordinator
Office Employee
Office Helper
Office Helper Clerical
Office Manager
Office Services Specialist
Office Support Assistant
Office Worker
Order Caller
Police Aide
Police Clerk
Police Records Clerk
Press Clippings Cutter and Paster
Principal Clerk
Prize Coordinator
Process Server
Program Support Clerk
Proof Machine Operator
Property Assessment Monitor
Property Clerk
Property Coordinator
Purchasing Clerk
Radio Message Router
Reader
Real Estate Assistant
Real Estate Clerk
Receptionist
Reinsurance Clerk
Returned Telephone Equipment Appraiser
Router
Secretary
Sorter
Staff Assistant
Stubber
Telegraph Service Clerk
Test Technician
Throw-Out Clerk
Town Clerk
Trace Clerk
Trade Clerk
Traffic Clerk
Train Clerk
Trip Follower
Typing, Filing, Answering Phones Office Helper
Typist
Underwriting Clerk
Unit Clerk
Utility Worker
Ward Clerk
Weather Clerk
Wrong Address Clerk
Yard Clerk
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: General Office Clerks
 
 
.
 
CompGeo Professional Salary Survey and Total Compensation Forecast Options
 
Professional Total Compensation Forecast Library
Regional Online Access Subscription Options. Online Salary Survey Forecast Library Subscriptions include Access To All 23 CompGeo Salary Survey Career Occupation Groups covering thousands of Salary Survey Benchmarks with Salary and Compensation Forecasts over a eight year time period - an unmatched feature in the Salary and Compensation Forecast Business Realm.. Direct Pay, Fringe Benefit Costs and Total Compensation Forecasts included. Compensation Forecasts are present for all CompGeo Salary Survey Benchmarks along with Salary Survey Aging Factors for ea ch Projection Date. All Salary Survey Forecast Reports include a Companion Excel Salary Survey Forecast Data Sheet.
 
CompGeo Professional Salary Survey Report and Forecast Samples
CompGeo Salary Survey Report Samples
Samples and Pricing for all CompGeo Online Professional Report and Online Forecast Library Subscription Options.
 
 
 
Copyright © 1995 - 2018 International Compensation Technologies and The Clayton Wallis Company.
All Rights Reserved World Wide ictcw.com
Member, WorldatWork - Formerly American and Canadian Compensation Associations (ACA/CCA)