CompGeo Salary Survey Benchmark Job Summary and Competencies

Interviewing Clerks, Except Personnel/Social Welfare

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
 
Summary Job Description Tasks
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms. Ask questions in accordance with instructions to obtain various specified information such as person's name, address, age, religious preference, and state of residency.
 
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
 
Compile, record and code results and data from interview or survey, using computer or specified form.
 
Review data obtained from interview for completeness and accuracy.
 
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
 
Assist individuals in filling out applications or questionnaires.
 
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
 
Identify and report problems in obtaining valid data.
 
Explain survey objectives and procedures to interviewees, and interpret survey questions to help interviewees' comprehension.
 
Perform patient services, such as answering the telephone and assisting patients with financial and medical questions.
 
Prepare reports to provide answers in response to specific problems.
 
Locate and list addresses and households.
 
Perform other office duties as needed, such as telemarketing and customer service inquiries, billing patients and receiving payments.
 
Meet with supervisor daily to submit completed assignments and discuss progress.
 
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
 
Supervise or train others, and maintain staff records.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Service Orientation Actively looking for ways to help people.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Persuasion Persuading others to change their minds or behavior.
 
Time Management Managing one's own time and the time of others.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training Up to and including 1 month
 
Related Work Experience None
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
On-the-Job Training Over 1 month, up to and including 3 months
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
 
Alternate Job Title(s)
Admissions Clerk
Admissions Coordinator
Admissions Counselor
Admissions Representative
Admitting Clerk
Admitting Counselor
Admitting Interviewer
Admitting Representative
Canvasser
Census Clerk
Census Enumerator
Census Taker
Charge Account Clerk
Commercial Census Taker
Consumer Recruiter
Contingents Supervisor
Creel Clerk
Customer Service Representative
Customer Service Specialist
Data Collector
Desk Interviewer
Emergency Room Clerk
Emergency Room Registrar
Enumerator
Field Enumerator
Field Representative
Field Reviewer
Field Service Representative
Hospice Admitting Clerk
Hospital Admitting Clerk
Human Resources Assistant (HR Assistant)
Interviewer
Interviewing Clerk
Market Research Interviewer
Medical Clerk
Opinion Polls Survey Worker
Outpatient Admitting Clerk
Outpatient Interviewing Clerk
Patient Access Representative
Patient Financial Representative
Patient Registrar
Patient Services Representative
Polls or Surveys Interviewer
Public Opinion Survey Taker
Radio Program Checker
Radio Survey Worker
Recruiter
Registrar
Registration Clerk
Rehabilitation Clerk
Research Assistant
Research Associate
Research Interviewer
Statement Request Clerk
Survey Interviewer
Survey Worker
Telephone Interviewer
Telephone Surveyor
Traffic Checker
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Interviewing Clerks, Except Personnel/Social Welfare
 
 
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