CompGeo Salary Survey Benchmark Job Summary and Competencies

Order Clerks, Materials, Merchandise, and Service

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
 
Summary Job Description Tasks
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
 
Prepare invoices, shipping documents, and contracts.
 
Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
 
Receive and respond to customer complaints.
 
Verify customer and order information for correctness, checking it against previously obtained information as necessary.
 
Direct specified departments or units to prepare and ship orders to designated locations.
 
Check inventory records to determine availability of requested merchandise.
 
Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
 
Attempt to sell additional merchandise or services to prospective or current customers by telephone or through visits.
 
File copies of orders received, or post orders on records.
 
Compute total charges for merchandise or services and shipping charges.
 
Confer with production, sales, shipping, warehouse, or common carrier personnel in order to expedite or trace shipments.
 
Recommend merchandise or services that will meet customers' needs.
 
Adjust inventory records to reflect product movement.
 
Collect payment for merchandise, record transactions, and send items such as checks or money orders for further processing.
 
Inspect outgoing work for compliance with customers' specifications.
 
Notify departments when supplies of specific items are low, or when orders would deplete available supplies.
 
Recommend type of packing or labeling needed on order.
 
Calculate and compile order-related statistics, and prepare reports for management.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 
Building and Construction Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Service Orientation Actively looking for ways to help people.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Mathematics Using mathematics to solve problems.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Time Management Managing one's own time and the time of others.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Auditory Attention The ability to focus on a single source of sound in the presence of other distracting sounds.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training Up to and including 1 month
 
On-the-Job Training Over 1 month, up to and including 3 months
 
Related Work Experience Over 4 years, up to and including 6 years
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
 
Alternate Job Title(s)
Ad Taker
Administrative Assistant
Advertising Clerk
Advertising Space Clerk
Auto Locator
Back Order Clerk
Blood Bank Credit Clerk
Blood Bank Order Control Clerk
Catalogue Clerk
Classified Ad Clerk
Classified Ad Taker
Clerical Order Filler
Clerk
Contact Clerk
Contact Person
Contact Worker
Customer Care Representative (CCR)
Customer Service Representative
Electrotype Servicer
Film Rental Clerk
Food and Beverage Order Clerk
Gas Distribution and Emergency Clerk
Hub Associate
Mail Order Clerk
Materials Scheduler
Materials Specialist
New Order Clerk or Taker
Order Analyst
Order Booker
Order Caller
Order Clerk
Order Desk Clerk
Order Editor
Order Entry Administrator
Order Entry Clerk
Order Entry Representative
Order Make Up Clerk
Order Processing Clerk
Order Taker
Order Tracer
Receiver Dispatcher
Reordering Clerk
Routing Clerk
Service Order Clerk
Shipping Coordinator
Shipping and Receiving Clerk
Stock Clerk
Subscription Clerk
Telephone Ad Taker
Telephone Order Clerk
Want Ad Clerk
Want Ad Receiver
Warehouse Clerk
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Order Clerks, Materials, Merchandise, and Service
 
 
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