CompGeo Salary Survey Benchmark Job Summary and Competencies

Correspondence Clerks

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Correspondence Clerks
 
Summary Job Description Tasks
Compose letters or electronic correspondence in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, incorrect billings, or unsatisfactory services. Duties may include gathering data to formulate reply and preparing correspondence. Prepare documents and correspondence such as damage claims, credit and billing inquiries, invoices, and service complaints.
 
Compile data from records to prepare periodic reports.
 
Present clear and concise explanations of governing rules and regulations.
 
Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
 
Type acknowledgment letters to persons sending correspondence.
 
Review correspondence for format and typographical accuracy, assemble the information into a prescribed form with the correct number of copies, and submit it to an authorized official for signature.
 
Maintain files and control records to show correspondence activities.
 
Gather records pertinent to specific problems, review them for completeness and accuracy, and attach records to correspondence as necessary.
 
Complete form letters in response to requests or problems identified by correspondence.
 
Route correspondence to other departments for reply.
 
Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
 
Ensure that money collected is properly recorded and secured.
 
Respond to internal and external requests for the release of information contained in medical records, copying medical records, and selective extracts in accordance with laws and regulations.
 
Compute costs of records furnished to requesters, and write letters to obtain payment.
 
Compose correspondence requesting medical information and records.
 
Prepare records for shipment by certified mail.
 
Obtain written authorization to access required medical information.
 
Confer with company personnel regarding feasibility of complying with writers' requests.
 
Submit completed documents to typists for typing in final form, and instruct typists in matters such as format, addresses, addressees, and the necessary number of copies.
 
Process orders for goods requested in correspondence.
 
Compile data pertinent to manufacture of special products for customers.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Correspondence Clerks
 
Important Knowledge Competencies Competency Description
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Correspondence Clerks
 
Important Skill Competencies Competency Description
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Time Management Managing one's own time and the time of others.
 
Coordination Adjusting actions in relation to others' actions.
 
Service Orientation Actively looking for ways to help people.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Persuasion Persuading others to change their minds or behavior.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Correspondence Clerks
 
Important Ability Competencies Competency Description
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Correspondence Clerks
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training Over 1 month, up to and including 3 months
 
On-the-Job Training Over 1 month, up to and including 3 months
 
Related Work Experience Over 1 month, up to and including 3 months
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Correspondence Clerks
 
Alternate Job Title(s)
Administrative Assistant
Beneficiary Correspondent
Chargeback Specialist
Claims Correspondence Clerk
Collection Correspondent
Commercial Correspondent
Correspondence Analyst
Correspondence Clerk
Correspondence Coordinator
Correspondence Dictator
Correspondence Renew Clerk
Correspondence Representative
Correspondence Review Clerk
Correspondence Transcriber
Correspondent
Customer Service Correspondence Clerk
Customer Service Representative
Dispute Resolution Analyst
Dispute Specialist
Fan Mail Editor
Medicare Correspondence Representative
Office Correspondent
Sales Correspondent
Student Loan Correspondent
Suggestion Clerk
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Correspondence Clerks
 
 
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