CompGeo Salary Survey Benchmark Job Summary and Competencies

Receptionists and Information Clerks

Receptionists and Information Clerks

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
Summary Job Description Tasks
All information and record clerks not listed separately. Operate telephone switchboard to answer, screen and forward calls, providing information, taking messages and scheduling appointments.
 
Receive payment and record receipts for services.
 
Perform administrative support tasks such as proofreading, transcribing handwritten information, and operating calculators or computers to work with pay records, invoices, balance sheets and other documents.
 
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
 
Hear and resolve complaints from customers and public.
 
File and maintain records.
 
Transmit information or documents to customers, using computer, mail, or facsimile machine.
 
Schedule appointments, and maintain and update appointment calendars.
 
Analyze data to determine answers to questions from customers or members of the public.
 
Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
 
Keep a current record of staff members' whereabouts and availability.
 
Collect, sort, distribute and prepare mail, messages and courier deliveries.
 
Calculate and quote rates for tours, stocks, insurance policies, or other products and services.
 
Take orders for merchandise or materials and send them to the proper departments to be filled.
 
Process and prepare memos, correspondence, travel vouchers, or other documents.
 
Schedule space and equipment for special programs and prepare lists of participants.
 
Enroll individuals to participate in programs and notify them of their acceptance.
 
Conduct tours or deliver talks describing features of public facility such as a historic site or national park.
 
Perform duties such as taking care of plants and straightening magazines to maintain lobby or reception area.
 
All information and record clerks not listed separately.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Service Orientation Actively looking for ways to help people.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Time Management Managing one's own time and the time of others.
 
Persuasion Persuading others to change their minds or behavior.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
Tools/Technology Example Product Category
Alpha Software Alpha Five Data base user interface and query software
 
Appointment scheduling software Calendar and scheduling software
 
Automated information system software Data base user interface and query software
 
Billing software Accounting software
 
Bookkeeping software Accounting software
 
Claim processing system software Data base user interface and query software
 
Corel WordPerfect software Word processing software
 
Database software Data base user interface and query software
 
Desktop publishing software Desktop publishing software
 
Email software Electronic mail software
 
Filing system software Document management software
 
GE Healthcare Centricity EMR Medical software
 
IBM Check Processing Control System CPSC Data base user interface and query software
 
IBM Lotus Notes Electronic mail software
 
IBS QSI System software Compliance software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office SharePoint Server MOSS Network conferencing software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft PowerPoint Presentation software
 
Microsoft Publisher Desktop publishing software
 
Microsoft Word Word processing software
 
St. Paul Travelers e-CARMA Data base user interface and query software
 
Web browser software Internet browser software
 
Calculators Calculators or accessories
 
Data input scanners Scanners
 
Desktop computers Desktop computers
 
Dictation equipment Dictation machines
 
Electric typewriters Typewriters
 
Fax machines Facsimile machines
 
Multi-line switchboards Premise branch exchange PBX systems
 
Multi-line telephone systems Special purpose telephones
 
Personal computers Personal computers
 
Photocopying equipment Photocopiers
 
Postage machines Franking or postage machines
 
Public address PA systems Public address systems
 
Switchboards Premise branch exchange PBX systems
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
On-Site or In-Plant Training Up to and including 1 month
 
Related Work Experience Over 6 months, up to and including 1 year
 
Related Work Experience Over 1 year, up to and including 2 years
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
Alternate Job Title(s)
Administrative Assistant
Appointment Clerk
Appointment Scheduler
Appointment Setter
Automobile Club Information Clerk
Call Center Agent
Call Center Operator
Call Center Representative
Call Taker
Cashier
Clerk
Clerk Specialist
Clinic Receptionist
Community Liaison
Credit Reporting Clerk
Customer Care Representative (CCR)
Customer Service Representative
Dental Receptionist
Emergency Room Clerk
Facility Assistant
File Clerk
Front Desk Clerk
Front Desk Officer
Front Desk Receptionist
Greeter
Guard Entrance Registrar
Hospital Receptionist
Hospitality Aide
Human Resources Receptionist
In-File Operator
Information Specialist
Keyboard Specialist
Land Leasing Examiner
Land Leasing Information Clerk
Legal Receptionist
Medical Assistant
Medical Office Receptionist
Medical Receptionist
Medical Scheduler
Medical Secretary
Member Service Representative
Merchandising Assistant
Office Assistant
Office Manager
Operator
Outpatient Clerk
Park Aide
Patient Registration Representative
Pay Station Attendant
People Greeter
Policyholder Information Clerk
Quoter
Receptionist
Receptionist Telephone Operator
Referral Coordinator
Referral and Information Aide
Register Clerk
Registrar
Registration Clerk
Research Clerk
Sales Assistant
Schedule Announcer
Scheduler
Secretary
Space Scheduler
Switchboard Operator
Telephone Answerer
Telephone Appointment Clerk
Telephone Clerk
Telephone Information Clerk
Telephone Operator Receptionist
Telephone Quotation Clerk
Tourist Information Assistant
Utility Clerk
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: Receptionists and Information Clerks
 
 
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