CompGeo Salary Survey Benchmark Job Summary and Competencies

Medical Secretaries

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
Summary Job Description Tasks
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence. Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
Compile and record medical charts, reports, and correspondence, using typewriter or personal computer.
Answer telephones, and direct calls to appropriate staff.
Receive and route messages and documents such as laboratory results to appropriate staff.
Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
Interview patients to complete documents, case histories, and forms such as intake and insurance forms.
Maintain medical records, technical library and correspondence files.
Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
Transmit correspondence and medical records by mail, e-mail, or fax.
Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
Arrange hospital admissions for patients.
Transcribe recorded messages and practitioners' diagnoses and recommendations into patients' medical records.
Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
Complete insurance and other claim forms.
Prepare correspondence and assist physicians or medical scientists with preparation of reports, speeches, articles and conference proceedings.
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Medicine and Dentistry Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Service Orientation Actively looking for ways to help people.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Coordination Adjusting actions in relation to others' actions.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Time Management Managing one's own time and the time of others.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Near Vision The ability to see details at close range (within a few feet of the observer).
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
Tools/Technology Example Product Category
Accounts payable software Accounting software
Accounts receivable software Accounting software
Addressing software Word processing software
Billing software Accounting software
Corel WordPerfect software Word processing software
Database software Data base user interface and query software
Desktop publishing software Desktop publishing software
Email software Electronic mail software
Graphics software Graphics or photo imaging software
Henry Schein Dentrix software Medical software
IDX Groupcast Calendar and scheduling software
Intuit QuickBooks software Accounting software
MEDITECH Medical and Practice Management MPM Suite Medical software
McKesson Medisoft software Medical software
Microsoft Access Data base user interface and query software
Microsoft Excel Spreadsheet software
Microsoft Office software Office suite software
Microsoft Outlook Electronic mail software
Microsoft PowerPoint Presentation software
Microsoft Word Word processing software
Microsys MicroMD Medical software
NaviMedix NaviNet Medical software
Patterson Dental Supply Patterson EagleSoft Medical software
Scheduling software Calendar and scheduling software
Spreadsheet software Spreadsheet software
Web browser software Internet browser software
Word processing software Word processing software
dBase Plus Data base user interface and query software Medical software
Credit card machines Electronic funds transfer point of sale equipment
Desktop computers Desktop computers
Dictaphones Dictation machines
Fax machines Facsimile machines
Hospital intercom equipment Hospital intercom systems
Laptop computers Notebook computers
Laser printers Laser printers
Multi-line telephone systems Special purpose telephones
Notebook computers Notebook computers
Personal computers Personal computers
Photocopying equipment Photocopiers
Scanners Scanners
Switchboards Premise branch exchange PBX systems
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Over 1 month, up to and including 3 months
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
Related Work Experience Over 6 months, up to and including 1 year
On-Site or In-Plant Training Over 1 month, up to and including 3 months
On-Site or In-Plant Training None
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
Alternate Job Title(s)
Administrative Assistant
Administrative Support Specialist
Admissions Administrative Assistant
Admissions Coordinator
Appointment Scheduler
Business Assistant
Certified Professional Coder (CPC)
Data Transcriber
Dental Office Manager
Dental Secretary
File Clerk
Front Office Manager
Health Information Coder
Health Unit Coordinator
Hospital Admissions Clerk
Hospital Receptionist
Hospital Secretary
Hospital Unit Clerk
Insurance Verifier
Medical Administrative Assistant
Medical Administrative Specialist
Medical Assistant
Medical Biller Coder
Medical Biller/Coder
Medical Billing Coder
Medical Billing Specialist
Medical Front Desk Specialist
Medical Office Clerk
Medical Office Coordinator
Medical Office Receptionist
Medical Office Secretary
Medical Office Specialist
Medical Office Worker
Medical Receptionist
Medical Records Clerk
Medical Reimbursement Specialist
Medical Scheduler
Medical Secretary
Medical Terminologist
Office Manager
Office Systems Technician
Patient Account Representative
Patient Coordinator
Patient Relations Representative (PRR)
Patient Services Representative
Physician Office Specialist
Program Support Clerk
Psychiatric Secretary
Surgery Scheduler
Unit Support Representative
Verification Specialist
Ward Clerk
Ward Secretary
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Secretarial
Benchmark Title: Medical Secretaries
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