CompGeo Salary Survey Benchmark Job Summary and Competencies

Reservation and Transportation Ticket Agents

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
Summary Job Description Tasks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to inform them of package tours; or provide tourists with travel or transportation information. Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers.
 
Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
 
Prepare customer invoices and accept payment.
 
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
 
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
 
Determine whether space is available on travel dates requested by customers, assigning requested spaces when available.
 
Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements.
 
Maintain computerized inventories of available passenger space and provide information on space reserved or available.
 
Confer with customers to determine their service requirements and travel preferences.
 
Examine passenger documentation to determine destinations and to assign boarding passes.
 
Provide boarding or disembarking assistance to passengers needing special assistance.
 
Check baggage and cargo and direct passengers to designated locations for loading.
 
Announce arrival and departure information, using public address systems.
 
Trace lost, delayed, or misdirected baggage for customers.
 
Promote particular destinations, tour packages, and other travel services.
 
Provide clients with assistance in preparing required travel documents and forms.
 
Open and close information facilities, and keep them clean during operation.
 
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
 
Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
 
Contact motel, hotel, resort, and travel operators to obtain current advertising literature.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Persuasion Persuading others to change their minds or behavior.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Coordination Adjusting actions in relation to others' actions.
 
Time Management Managing one's own time and the time of others.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Instructing Teaching others how to do something.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
Tools/Technology Example Product Category
Amadeus Altea Reservation Data base user interface and query software
 
Computer reservation system CRS software Data base user interface and query software
 
Corel WordPerfect software Word processing software
 
Email software Electronic mail software
 
Galileo 360 Fares Data base user interface and query software
 
GuestServe Data base user interface and query software
 
MICROS Systems MICROS 9700 HMS Point of sale POS software
 
MICROS Systems OPERA Property Management System PMS Data base user interface and query software
 
Microsoft Access Data base user interface and query software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft Word Word processing software
 
Property management system PMS software Data base user interface and query software
 
Property scheduling software Calendar and scheduling software
 
Sabre Airline Solutions SabreSonic Ticket Data base user interface and query software
 
Web browser software Internet browser software
 
Worldspan Go! Reservation System software Data base user interface and query software
 
Airline ticket printers Airline ticket or boarding pass ATB printers
 
Cash registers Cash registers
 
Credit card processing machines Electronic funds transfer point of sale equipment
 
Desktop computers Desktop computers
 
Laptop computers Notebook computers
 
Multi-line telephone systems Special purpose telephones
 
Personal computers Personal computers
 
Private automatic branch exchange PABX systems Premise branch exchange PBX systems
 
Public address PA systems Public address systems
 
Ticket printing machines Ticket dispensing machines
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Related Work Experience None
 
On-Site or In-Plant Training Up to and including 1 month
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
Alternate Job Title(s)
Airline Reservation Agent
Airline Reservationist
Airline Station Agent
Airline Ticket Agent
Auto Club Travel Counselor
Automobile Club Information Clerk
Automobile Travel Club Counselor
Baggage Agent
Baggage Clerk
Cabin Agent
Commercial Agent
Customer Service Agent
Customer Service Representative (CSR)
Departure Clerk
Depot Agent
Fleet Service Clerk
Flight Agent
Flight Service Agent
Gate Agent
General Passenger Agent
Hotel Reservation Agent
Hotel Reservationist
Interchange Agent
Passenger Agent
Passenger Booking Clerk
Passenger Rate Clerk
Passenger Service Agent
Passenger Solicitor
Railroad Passenger Agent
Reservation Agent
Reservation Clerk
Reservation Sales Agent
Reservationist
Reservations Agent
Road Advisor
Road Consultant
Space Control Agent
Space Controller
Station Agent
Steamship Agent
Ticket Agent
Ticket Clerk
Ticket Dispatcher
Ticket Seller
Ticketing Clerk
Tour Coordinator
Tour Counselor
Tour Sales Representative
Tourist Agent
Tourist Information Assistant
Train Clerk
Train Reservation Clerk
Transportation Agent
Transportation Clerk
Travel Clerk
 
CompGeo Occupation Group: Travel/Entrtnmt/Lodging/Restaurant
Job Family: Travel
Benchmark Title: Reservation and Transportation Ticket Agents
 
 
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