CompGeo Salary Survey Benchmark Job Summary and Competencies

License Clerks

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: License Clerks
 
Summary Job Description Tasks
Issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing. Collect prescribed fees for licenses.
 
Code information on license applications for entry into computers.
 
Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
 
Answer questions and provide advice to the public regarding licensing policies, procedures, and regulations.
 
Maintain records of applications made and licensing fees collected.
 
Question applicants to obtain required information, such as name, address, and age, and record data on prescribed forms.
 
Update operational records and licensing information, using computer terminals.
 
Inform customers by mail or telephone of additional steps they need to take to obtain licenses.
 
Perform routine data entry and other office support activities, including creating, sorting, photocopying, distributing, and filing documents.
 
Stock counters with adequate supplies of forms, film, licenses, and other required materials.
 
Enforce canine licensing regulations, contacting noncompliant owners in person or by mail to inform them of the required regulations and potential enforcement actions.
 
Assemble photographs with printed license information to produce completed documents.
 
Prepare bank deposits and take them to banks.
 
Operate specialized photographic equipment to obtain photographs for drivers' licenses and photo identification cards.
 
Instruct customers in the completion of driver's license application forms and other forms, such as voter registration cards and organ donor forms.
 
Conduct and score oral, visual, written, or performance tests to determine applicant qualifications and notify applicants of their scores.
 
Send by mail driver's licenses to out-of-county or out-of-state applicants.
 
Perform record checks on past and current licensees, as required by investigations.
 
Respond to correspondence from insurance companies regarding the licensure of agents, brokers, and adjusters.
 
Prepare lists of overdue accounts, license suspensions, and issuances.
 
Train other workers and coordinate their work as necessary.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: License Clerks
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: License Clerks
 
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Service Orientation Actively looking for ways to help people.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Coordination Adjusting actions in relation to others' actions.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: License Clerks
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: License Clerks
 
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Over 6 months, up to and including 1 year
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Required Level of Education Some College Courses
 
On-Site or In-Plant Training None
 
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: License Clerks
 
Alternate Job Title(s)
Administrative Specialist
Agent Licensing Clerk
Animal Control Licensing Worker
Clerk
Dealer Support Technician
Dog License Officer Supervisor
Dog Licenser
Drivers License Examiner
Examiner
License Clerk
License Distributor
License Issuer
Licensing Services Clerk
Licensing Specialist
Motor Vehicle Clerk
Motor Vehicle Field Representative
Motor Vehicle License Clerk
Motor Vehicle Representative
Motor Vehicle Specialist
Office Specialist
Office Technician
Permit Technician
Program Technician
Protective Service Employee
Real Estate License Specialist
Renewal Assistant
Suspensions Clerk
Tag Clerk
Tax Clerk
Title Clerk
Utility Clerk
Vehicle Registration Specialist
 
CompGeo Occupation Group: Clerical/Secretarial
Job Family: Clerical
Benchmark Title: License Clerks
 
 
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