CompGeo Salary Survey Benchmark Job Summary and Competencies

Bill and Account Collectors

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
Summary Job Description Tasks
Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; and keeping records of collection and status of accounts. Receive payments and post amounts paid to customer accounts.
 
Locate and monitor overdue accounts, using computers and a variety of automated systems.
 
Record information about financial status of customers and status of collection efforts.
 
Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
 
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
 
Advise customers of necessary actions and strategies for debt repayment.
 
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.
 
Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
 
Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
 
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
 
Negotiate credit extensions when necessary.
 
Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.
 
Notify credit departments, order merchandise repossession or service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
 
Answer customer questions regarding problems with their accounts.
 
Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
 
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Persuasion Persuading others to change their minds or behavior.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Coordination Adjusting actions in relation to others' actions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Service Orientation Actively looking for ways to help people.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Time Management Managing one's own time and the time of others.
 
Mathematics Using mathematics to solve problems.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
Tools/Technology Example Product Category
ADS Advantage Customer relationship management CRM software
 
Adtec Agency Manager Customer relationship management CRM software
 
Austin Logistics CallSelect Customer relationship management CRM software
 
CU Connect processing software Access software
 
Collection Data Systems CollectOne-Tiger Customer relationship management CRM software
 
Columbia Ultimate Archive Customer relationship management CRM software
 
Columbia Ultimate RPCS Customer relationship management CRM software
 
Columbia Ultimate Remit Point of sale POS software
 
Data-Tel Ceasar Customer relationship management CRM software
 
Debt account management and collection software Customer relationship management CRM software
 
Document management system software Document management software
 
Internet browser software Internet browser software
 
JD Edwards software Accounting software
 
LexisNexis Banko Information retrieval or search software
 
Microsoft Excel Spreadsheet software
 
Ontario Systems FACS Customer relationship management CRM software
 
Optical character recognition OCR software Optical character reader OCR or scanning software
 
Quantrax Intelec Customer relationship management CRM software
 
Relational database software Data base user interface and query software
 
Sage Peachtree software Accounting software
 
Spreadsheet software Spreadsheet software
 
System Innovators software Point of sale POS software
 
TCI XML Credit Interface Information retrieval or search software
 
W3 Data BatchAppend411 Information retrieval or search software
 
Web browser software Internet browser software
 
Word processing software Word processing software
 
Autodialers Autodialers
 
Laptop computers Notebook computers
 
Personal digital assistants PDA Personal digital assistant PDAs or organizers
 
Predictive dialers Autodialers
 
Scanners Scanners
 
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training Up to and including 1 month
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
Related Work Experience None
 
On-the-Job Training Over 1 month, up to and including 3 months
 
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
Alternate Job Title(s)
Account Receivable Associate
Account Representative
Account Resolution Analyst
Account Service Representative
Accounting Technician
Accounts Collector
Accounts Receivable Specialist
Agent
Bad Credit Collector
Bill Collector
Biller
Billing Clerk
Billing Manager
Billing Representative
Business Office Manager
Car Repossessor
Chaser
Claims Collector
Collection Agent
Collection Clerk
Collection Manager
Collection Specialist
Collection Supervisor
Collections Agent
Collections Clerk
Collections Manager
Collections Officer
Collections Representative
Collector
Credit Clerk
Credit Collections Manager
Credit Coordinator
Credit Manager
Credit Specialist
Customer Account Specialist
Debt Collector
Delinquency Counselor
Dunner
Group Billing Coordinator
Installment Agent
Installment Loan Collector
Insurance Billing Clerk
Insurance Collector
Medical Biller
Medical Collector
Patient Access Specialist
Patient Account Representative
Patient Accounts Clerk
Patient Financial Service Representative
Payment Collector
Recovery Collector
Rent Collector
Repossessor
Self Pay Representative
Skip Tracer
Telephone Collector
 
CompGeo Occupation Group: Finance
Job Family: Clerical - Accounting
Benchmark Title: Bill and Account Collectors
 
 
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