CompGeo Salary Survey Benchmark Job Summary and Competencies

Eligibility Workers and Interviewers, Government Programs

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Eligibility Workers and Interviewers, Government Programs
 
Summary Job Description Tasks
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing. Answer applicants' questions about benefits and claim procedures.
 
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
 
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
 
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
 
Compile, record, and evaluate personal and financial data in order to verify completeness and accuracy, and to determine eligibility status.
 
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
 
Check with employers or other references to verify answers and obtain further information.
 
Keep records of assigned cases, and prepare required reports.
 
Schedule benefits claimants for adjudication interviews to address questions of eligibility.
 
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
 
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
 
Provide social workers with pertinent information gathered during applicant interviews.
 
Compute and authorize amounts of assistance for programs such as grants, monetary payments, and food stamps.
 
Monitor the payments of benefits throughout the duration of a claim.
 
Provide applicants with assistance in completing application forms such as those for job referrals or unemployment compensation claims.
 
Investigate claimants for the possibility of fraud or abuse.
 
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Eligibility Workers and Interviewers, Government Programs
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Eligibility Workers and Interviewers, Government Programs
 
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Service Orientation Actively looking for ways to help people.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Coordination Adjusting actions in relation to others' actions.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Time Management Managing one's own time and the time of others.
 
Persuasion Persuading others to change their minds or behavior.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Eligibility Workers and Interviewers, Government Programs
 
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Eligibility Workers and Interviewers, Government Programs
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-Site or In-Plant Training Over 1 month, up to and including 3 months
 
Related Work Experience Over 1 year, up to and including 2 years
 
On-the-Job Training Over 6 months, up to and including 1 year
 
Related Work Experience Over 2 years, up to and including 4 years
 
On-the-Job Training Over 3 months, up to and including 6 months
 
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Eligibility Workers and Interviewers, Government Programs
 
Alternate Job Title(s)
Business Employment Specialist
Career Consultant
Case Worker
Claims Deputy
Client Services Representative
Contact Agent
Contact Officer
Contact Representative
Disability Coordinator
Disability Specialist
Eligibility Clerk
Eligibility Specialist
Eligibility Technician
Eligibility Worker
Eligibility and Occupancy Interviewer
Employment Adjudicator
Employment Specialist
Employment and Claims Aide
Enrollment Coordinator
Enrollment Counselor
Family Case Coordinator
Family Independence Case Manager
Grant Manager
Grant Officer
Grants Administrator
Housing Counselor
Intake Clerk
Intake Specialist
Job Service Consultant
Licensed Social Worker
Medicare Interviewer
Patient Resources and Reimbursement Agent
Patient Services Assistant
Placement Secretary
Public Assistance Caseworker
Public Housing Interviewer
Rehabilitation Clerk
Rehabilitation Inspector
Social Security Benefits Interviewer
Tenant Selector
Transition Specialist
Unemployment Benefits Claims Taker
Unemployment Examiner
Unemployment Inspector
Veteran Service Officer (VSO)
Veterans Employment Representative
Vocational Rehabilitation Counselor
Welfare Eligibility Interviewer
Welfare Eligibility Worker
Welfare Interviewer
Work Force Advisor
Workforce Services Representative (WSR)
 
CompGeo Occupation Group: Services
Job Family: Services - Other
Benchmark Title: Eligibility Workers and Interviewers, Government Programs
 
 
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