CompGeo Salary Survey Benchmark Job Summary and Competencies

Insurance Policy Processing Clerks

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Claims
Benchmark Title: Insurance Policy Processing Clerks
 
Summary Job Description Tasks
Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insuranc e company records. Modify, update, and process existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.
 
Process and record new insurance policies and claims.
 
Review and verify data, such as age, name, address, and principal sum and value of property on insurance applications and policies.
 
Organize and work with detailed office or warehouse records, maintaining files for each policyholder, including policies that are to be reinstated or cancelled.
 
Examine letters from policyholders or agents, original insurance applications, and other company documents to determine if changes are needed and effects of changes.
 
Correspond with insured or agent to obtain information or inform them account status or changes.
 
Transcribe data to worksheets and enter data into computer for use in preparing documents and adjusting accounts.
 
Notify insurance agent and accounting department of policy cancellation.
 
Interview clients and take their calls to provide customer service and obtain information on claims.
 
Compare information from application to criteria for policy reinstatement and approve reinstatement when criteria are met.
 
Process, prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers.
 
Collect initial premiums and issue receipts.
 
Calculate premiums, refunds, commissions, adjustments, and new reserve requirements, using insurance rate standards.
 
Obtain computer printout of policy cancellations or retrieve cancellation cards from file.
 
Compose business correspondence for supervisors, managers and professionals.
 
Check computations of interest accrued, premiums due, and settlement surrender on loan values.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Claims
Benchmark Title: Insurance Policy Processing Clerks
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
Communications and Media Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Claims
Benchmark Title: Insurance Policy Processing Clerks
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Time Management Managing one's own time and the time of others.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Service Orientation Actively looking for ways to help people.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Mathematics Using mathematics to solve problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Claims
Benchmark Title: Insurance Policy Processing Clerks
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Claims
Benchmark Title: Insurance Policy Processing Clerks
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-the-Job Training Over 3 months, up to and including 6 months
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
On-Site or In-Plant Training Over 3 months, up to and including 6 months
 
Required Level of Education Some College Courses
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Claims
Benchmark Title: Insurance Policy Processing Clerks
 
Alternate Job Title(s)
Account Administrator
Account Manager
Administrative Underwriter
Agency Service Coordinator
Agency Service Representative
Associate Financial Representative
Cancellation Clerk
Claims Assistant
Claims Processor
Commercial Customer Service Representative
Commercial Lines Assistant
Customer Service Agent
Customer Service Reprensentative
Customer Service Representative (CSR)
Customer Service Technician
Data Entry Clerk
Data Entry Operator
Document Processor
Field Secretary
Insurance Analyst
Insurance Biller
Insurance Checker
Insurance Examining Clerk
Insurance Processing Clerk
Insurance Processor
Medical Claims Processor
Medical Collector
Personal Lines Account Manager
Personal Lines Customer Service Representative
Policy Change Clerk
Policy Checker
Policy Issue Clerk
Policy Service Coordinator
Policy Services Representative
Premium Representative
Premium Service Representative
Processing Clerk
Rater Associate
Reinsurance Clerk
Reviewer
Revival Clerk
Secretary
Service Representative
Special Certificate Dictator
Underwriting Assistant
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Claims
Benchmark Title: Insurance Policy Processing Clerks
 
 
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