CompGeo Salary Survey Benchmark Job Summary and Competencies

Insurance Appraisers, Auto Damage

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Agent
Benchmark Title: Insurance Appraisers, Auto Damage
 
Summary Job Description Tasks
Appraise automobile or other vehicle damage to determine repair costs for insurance claim settlement. Prepare insurance forms to indicate repair cost or cost estimates and recommendations. May seek agreement with automotive repair shop on repair costs. Estimate parts and labor to repair damage, using standard automotive labor and parts cost manuals and knowledge of automotive repair.
 
Review repair cost estimates with automobile repair shop to secure agreement on cost of repairs.
 
Examine damaged vehicle to determine extent of structural, body, mechanical, electrical, or interior damage.
 
Evaluate practicality of repair as opposed to payment of market value of vehicle before accident.
 
Determine salvage value on total-loss vehicle.
 
Prepare insurance forms to indicate repair cost estimates and recommendations.
 
Arrange to have damage appraised by another appraiser to resolve disagreement with shop on repair cost.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Agent
Benchmark Title: Insurance Appraisers, Auto Damage
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Agent
Benchmark Title: Insurance Appraisers, Auto Damage
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Speaking Talking to others to convey information effectively.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Time Management Managing one's own time and the time of others.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Service Orientation Actively looking for ways to help people.
 
Coordination Adjusting actions in relation to others' actions.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Agent
Benchmark Title: Insurance Appraisers, Auto Damage
 
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Agent
Benchmark Title: Insurance Appraisers, Auto Damage
 
Prerequisite Qualification Category Education and Experience Level
On-Site or In-Plant Training Over 1 month, up to and including 3 months
 
On-the-Job Training Over 1 year, up to and including 2 years
 
On-Site or In-Plant Training Over 1 year, up to and including 2 years
 
Required Level of Education Bachelor's Degree
 
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Agent
Benchmark Title: Insurance Appraisers, Auto Damage
 
Alternate Job Title(s)
Appraiser
Auto - Truck and Property Damage Appraiser (Automobile - Truck and Property Damage Appraiser)
Auto Body Repair Estimator
Auto Damage Appraiser
Auto Damage Estimator
Auto Damage Insurance Appraiser
Automobile Appraiser (Auto Appraiser)
Automobile Claims Representative (Auto Claims Representative)
Automobile Damage Adjuster (Auto Damage Adjuster)
Automobile Damage Appraiser (Auto Damage Appraiser)
Automobile Field Claims Adjuster (Auto Field Claims Adjuster)
Claims Adjuster
Claims Representative
Damage Appraiser
Field Appraiser
Field Inspector
Insurance Appraiser
Material Damage Appraiser
Outside Physical Damage Appraiser
Physical Damage Appraiser
Reinspector
Total Loss Specialist
Vehicle Damage Appraiser
 
CompGeo Occupation Group: Insurance
Job Family: Insurance Agent
Benchmark Title: Insurance Appraisers, Auto Damage
 
 
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