CompGeo Salary Survey Benchmark Job Summary and Competencies

Loan Interviewers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Finance
Job Family: Loan and Credit
Benchmark Title: Loan Interviewers
 
Summary Job Description Tasks
Interview loan applicants to elicit information; investigate applicants' backgrounds and verify references; prepare loan request papers; and forward findings, reports, and documents to appraisal department. Review loan papers to ensure completeness, and complete transactions between loan establishment, borrowers, and sellers upon approval of loan. Verify and examine information and accuracy of loan application and closing documents.
 
Interview loan applicants in order to obtain personal and financial data, and to assist in completing applications.
 
Assemble and compile documents for loan closings, such as title abstracts, insurance forms, loan forms, and tax receipts.
 
Answer questions and advise customers regarding loans and transactions.
 
Contact customers by mail, telephone, or in person concerning acceptance or rejection of applications.
 
Record applications for loan and credit, loan information, and disbursements of funds, using computers.
 
Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
 
Present loan and repayment schedules to customers.
 
Calculate, review, and correct errors on interest, principal, payment, and closing costs, using computers or calculators.
 
Check value of customer collateral to be held as loan security.
 
Contact credit bureaus, employers, and other sources in order to check applicants' credit and personal references.
 
File and maintain loan records.
 
Schedule and conduct closings of mortgage transactions.
 
Accept payment on accounts.
 
Submit loan applications with recommendation for underwriting approval.
 
Order property insurance or mortgage insurance policies in order to ensure protection against loss on mortgaged property.
 
Review customer accounts in order to determine whether payments are made on time and that other loan terms are being followed.
 
Establish credit limits and grant extensions of credit on overdue accounts.
 
 
CompGeo Occupation Group: Finance
Job Family: Loan and Credit
Benchmark Title: Loan Interviewers
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
 
CompGeo Occupation Group: Finance
Job Family: Loan and Credit
Benchmark Title: Loan Interviewers
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Time Management Managing one's own time and the time of others.
 
Service Orientation Actively looking for ways to help people.
 
Mathematics Using mathematics to solve problems.
 
Coordination Adjusting actions in relation to others' actions.
 
Persuasion Persuading others to change their minds or behavior.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
 
CompGeo Occupation Group: Finance
Job Family: Loan and Credit
Benchmark Title: Loan Interviewers
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Finance
Job Family: Loan and Credit
Benchmark Title: Loan Interviewers
 
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
Related Work Experience Over 1 year, up to and including 2 years
 
Required Level of Education Associate's Degree (or other 2-year degree)
 
On-Site or In-Plant Training None
 
On-Site or In-Plant Training Up to and including 1 month
 
On-the-Job Training Over 1 month, up to and including 3 months
 
 
CompGeo Occupation Group: Finance
Job Family: Loan and Credit
Benchmark Title: Loan Interviewers
 
Alternate Job Title(s)
Administrative Assistant
Closer
Closing Agent
Closing Coordinator
Credit Clerk
Disbursement Clerk
Document Coordinator
Document Processor
Eligibility Clerk
Funding Specialist
Investigator
Loan Analyst
Loan Assistant
Loan Clerk
Loan Closer
Loan Coordinator
Loan Counselor
Loan Expediter
Loan Inspector
Loan Interviewer
Loan Officer
Loan Originator
Loan Processing Supervisor
Loan Processor
Loan Representative
Loan Secretary
Mortgage Broker
Mortgage Clerk
Mortgage Closing Clerk
Mortgage Loan Closer
Mortgage Loan Interviewer
Mortgage Loan Officer
Mortgage Loan Processing Clerk
Mortgage Loan Processor
Mortgage Processing Clerk
Mortgage Processor
Mortgage Underwriter
Office Manager
Opener
Post Closer
Processing Manager
Processor
Production Assistant
Retail Mortgage Processor
Sales Support Specialist
Underwriter
 
CompGeo Occupation Group: Finance
Job Family: Loan and Credit
Benchmark Title: Loan Interviewers
 
 
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