CompGeo Salary Survey Benchmark Job Summary and Competencies

Tellers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
Summary Job Description Tasks
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions. Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
 
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
 
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
 
Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
 
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
 
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
 
Identify transaction mistakes when debits and credits do not balance.
 
Prepare and verify cashier's checks.
 
Arrange monies received in cash boxes and coin dispensers according to denomination.
 
Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
 
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
 
Resolve problems or discrepancies concerning customers' accounts.
 
Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
 
Perform clerical tasks such as typing, filing, and microfilm photography.
 
Monitor bank vaults to ensure cash balances are correct.
 
Order a supply of cash to meet daily needs.
 
Sort and file deposit slips and checks.
 
Receive and count daily inventories of cash, drafts, and travelers' checks.
 
Process and maintain records of customer loans.
 
Count, verify, and post armored car deposits.
 
Carry out special services for customers, such as ordering bank cards and checks.
 
Compute financial fees, interest, and service charges.
 
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
 
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
 
Issue checks to bond owners in settlement of transactions.
 
Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
 
Quote unit exchange rates, following daily international rate sheets or computer displays.
 
Prepare work schedules for staff.
 
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Law and Government Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Mathematics Using mathematics to solve problems.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Service Orientation Actively looking for ways to help people.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Coordination Adjusting actions in relation to others' actions.
 
Instructing Teaching others how to do something.
 
Time Management Managing one's own time and the time of others.
 
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
Tools/Technology Example Product Category
Accounting software Accounting software
 
Email software Electronic mail software
 
Hyland Software OnBase Document management software
 
ISCheck software Document management software
 
Information Technology Incorporated Premier Teller Accounting software
 
Internet browser software Internet browser software
 
Jack Henry & Associates Vertex Enterprise resource planning ERP software
 
M&I Data Services software Customer relationship management CRM software
 
Microsoft Excel Spreadsheet software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft Word Word processing software
 
Southern Data Systems TellerPro Accounting software
 
Total Turnkey Solutions E-Vision Data base user interface and query software
 
10-key calculators Calculators or accessories
 
Automatic teller machines ATMs Automatic teller machines ATMs
 
Cash advance terminals Electronic funds transfer point of sale equipment
 
Check encoders Check endorsing machines
 
Check validation printers Multi function printers
 
Checkwriters Check writing machines
 
Currency counters Money counting machines
 
Desktop computers Desktop computers
 
Document printers Laser printers
 
Filmers Microfilm cameras
 
Journal printers Multi function printers
 
Microfilmers Microfilm processors
 
Official check imprinters Check endorsing machines
 
Online video terminals Videoconferencing systems
 
Passbook printers Multi function printers
 
Personal computers Personal computers
 
Receipt printers Point of sale POS receipt printers
 
Scanners Scanners
 
Teller alarms Alarm systems
 
Teller terminals Mainframe console or dumb terminals
 
Vault security alarms Alarm systems
 
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Related Work Experience None
 
On-Site or In-Plant Training Over 1 month, up to and including 3 months
 
On-the-Job Training Over 1 month, up to and including 3 months
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
Alternate Job Title(s)
Account Representative
Bank Representative
Bank Teller
Cashier
Collection Teller
Commercial Teller
Coupon Clerk
Customer Relationship Specialist
Customer Service Associate (CSA)
Customer Service Representative (CSR)
Drive-in Teller
Exchange Clerk
Exchange Teller
Foreign Banknote Teller
Foreign Banknote Teller Trader
Foreign Exchange Clerk
Loan Teller
Mail Teller
Member Services Representative
Money Counter
Money Order Clerk
Note Teller
Paying Teller
Personal Banking Representative
Receiving Teller
Roving Teller
Savings Teller
Securities Teller
Teller
Teller Coordinator
Universal Banker
Utility Teller
Vault Teller
 
CompGeo Occupation Group: Finance
Job Family: Banking
Benchmark Title: Tellers
 
 
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