CompGeo Salary Survey Benchmark Job Summary and Competencies

Counter and Rental Clerks

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
Summary Job Description Tasks
Receive orders, generally in person, for repairs, rentals, and services. May describe available options, compute costs, and accept payment. Compute charges for merchandise or services and receive payments.
Prepare merchandise for display, or for purchase or rental.
Recommend and provide advice on a wide variety of products and services.
Answer telephones to provide information and receive orders.
Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Keep records of transactions, and of the number of customers entering an establishment.
Prepare rental forms, obtaining customer signature and other information, such as required licenses.
Receive, examine, and tag articles to be altered, cleaned, stored, or repaired.
Inspect and adjust rental items to meet needs of customer.
Explain rental fees, policies and procedures.
Reserve items for requested times and keep records of items rented.
Receive orders for services, such as rentals, repairs, dry cleaning, and storage.
Rent items, arrange for provision of services to customers and accept returns.
Provide information about rental items, such as availability, operation or description.
Advise customers on use and care of merchandise.
Allocate equipment to participants in sporting events or recreational activities.
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Service Orientation Actively looking for ways to help people.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Coordination Adjusting actions in relation to others' actions.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Persuasion Persuading others to change their minds or behavior.
Negotiation Bringing others together and trying to reconcile differences.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
Important Ability Competencies Competency Description
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Near Vision The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Expression The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
Tools/Technology Example Product Category
Database software Data base user interface and query software
Point of sale POS software Point of sale POS software
Word processing software Word processing software
35 millimeter cameras Still cameras
Adjustable widemouth pliers Adjustable widemouth pliers
Adjustable wrenches Adjustable wrenches
Barcode scanners Bar code reader equipment
Cash registers Cash registers
Credit card machines Electronic funds transfer point of sale equipment
Delivery trucks Delivery trucks
Desktop computers Desktop computers
Digital cameras Digital cameras
Handtrucks Hand trucks or accessories
Nut drivers Nut drivers
Personal computers Personal computers
Screwdrivers Screwdrivers
Surveillance cameras Security cameras
Wire cutters Wire cutters
Wire strippers Stripping tools
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
Prerequisite Qualification Category Education and Experience Level
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
On-Site or In-Plant Training Up to and including 1 month
Related Work Experience None
Required Level of Education Less than a High School Diploma
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
Alternate Job Title(s)
Airplane Charter Clerk
Apartment Rental Clerk
Apparel Rental Clerk
Auto Rental Clerk
Automobile Rental Clerk
Baby Stroller Rental Clerk
Baby Stroller and Wheelchair Rental Clerk
Bicycle Rental Clerk
Boat Rental Clerk
Boats Renter
Car Rental Agent
Check Out Clerk
Clerk Cashier
Counter Attendant
Counter Checker
Counter Clerk
Counter Helper
Counter Person
Coupon Redemption Clerk
Crew Member
Curb Attendant
Customer Service Associate (CSA)
Customer Service Representative (CSR)
Dry Cleaning Attendant
Dry Cleaning Counter Clerk
Exchange Clerk
Food Sales Clerk
Front Clerk
Fur Storage Clerk
Furniture Rental Consultant
Hospital Television Rental Clerk
Launderette Attendant
Laundry Attendant
Laundry Clerk
Laundry Pricing Clerk
Laundry Room Attendant
Laundry or Dry Cleaners Counter Clerk
Layaway Clerk
Leasing Consultant
Office Rental Clerk
Photo Booth Operator
Rental Agent
Rental Boats Caretaker
Rental Clerk
Rental Coordinator
Rental Counter Clerk
Repair Clerk
Rug Measurer
Sales Clerk
Self Service Laundry and Dry Cleaning Attendant
Service Establishment Attendant
Service Writer
Shoe Clerk
Skate Shop Attendant
Storage Facility Rental Clerk
Tool and Equipment Rental Clerk
Trailer Rental Clerk
Vault Custodian
Video Clerk
Video Rental Clerk
Watch and Clock Repair Clerk
Wheelchair Rental Clerk
Will Call Clerk
Will Call Order Clerk
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Counter and Rental Clerks
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