CompGeo Salary Survey Benchmark Job Summary and Competencies

Salespersons, Retail

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
Summary Job Description Tasks
Sell merchandise, such as furniture, motor vehicles, appliances, or apparel to consumers. Greet customers and ascertain what each customer wants or needs.
 
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
 
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
 
Compute sales prices, total purchases and receive and process cash or credit payment.
 
Maintain records related to sales.
 
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
 
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
 
Answer questions regarding the store and its merchandise.
 
Describe merchandise and explain use, operation, and care of merchandise to customers.
 
Ticket, arrange and display merchandise to promote sales.
 
Prepare sales slips or sales contracts.
 
Place special orders or call other stores to find desired items.
 
Demonstrate use or operation of merchandise.
 
Clean shelves, counters, and tables.
 
Exchange merchandise for customers and accept returns.
 
Bag or package purchases, and wrap gifts.
 
Help customers try on or fit merchandise.
 
Inventory stock and requisition new stock.
 
Prepare merchandise for purchase or rental.
 
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
 
Estimate and quote trade-in allowances.
 
Estimate cost of repair or alteration of merchandise.
 
Estimate quantity and cost of merchandise required, such as paint or floor covering.
 
Rent merchandise to customers.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Persuasion Persuading others to change their minds or behavior.
 
Service Orientation Actively looking for ways to help people.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Coordination Adjusting actions in relation to others' actions.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Time Management Managing one's own time and the time of others.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Instructing Teaching others how to do something.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
Tools/Technology Example Product Category
ASI Complete software Point of sale POS software
 
American Precision Instruments Regit Point of sale POS software
 
Attitude POS itive AccuPOS Retail Point of sale POS software
 
Bibase 4POS Retail Point of sale POS software
 
Borderland software Point of sale POS software
 
CAP Automation SellWise Point of sale POS software
 
ComCash software Point of sale POS software
 
CompuTant CounterPoint Point of sale POS software
 
CyberMatrix software Point of sale POS software
 
DacEASY software Point of sale POS software
 
Datasym SYMFINITE Point of sale POS software
 
EZ software Point of sale POS software
 
Eclipse software Development environment software
 
Exact Software Human resources software
 
Gift registry software Data base user interface and query software
 
ICVERIFY software Point of sale POS software
 
Infocorp Computer Solutions $mart System Point of sale POS software
 
Infocorp Softwear/POS Point of sale POS software
 
Internet browser software Internet browser software
 
Intuit QuickBooks software Accounting software
 
LOB RetailPoint Point of sale POS software
 
Logisoft Positive Pos System Point of sale POS software
 
ManageMore Cellular Manager Point of sale POS software
 
Master Merchant Systems Music Store Point of sale POS software
 
MicroBiz software Point of sale POS software
 
Microsoft Excel Spreadsheet software
 
Microsoft Word Word processing software
 
Millennium Software Atrex Point of sale POS software
 
Plexis Software Plexis POS Point of sale POS software
 
Point of sale POS bookstore software Point of sale POS software
 
Point of sale POS parts and services software Point of sale POS software
 
Point of sale POS software Point of sale POS software
 
RiscStation POSSum Point of sale POS software
 
SBS Keystroke Point of sale POS software
 
Semicron Systems software Point of sale POS software
 
Sixth Sense software Point of sale POS software
 
Softpedia ShopInvo Point of sale POS software
 
SureSELL software Point of sale POS software
 
System 3 POS software Point of sale POS software
 
The General Store software Point of sale POS software
 
The Retail Solution software Point of sale POS software
 
TokenWorks Magnetic Card Reader Point of sale POS software
 
True North Computer Retail Plus Point of sale POS software
 
VeriFone PC Charge Pro Point of sale POS software
 
Vigilant software Point of sale POS software
 
Visual Retail Plus software Point of sale POS software
 
Adjustable widemouth pliers Adjustable widemouth pliers
 
Adjustable wrenches Adjustable wrenches
 
Barcode scanners Bar code reader equipment
 
Calculators Calculators or accessories
 
Cash registers Cash registers
 
Clothing irons Domestic clothing irons
 
Clothing steamers Garment steamer
 
Computerized cash registers Cash registers
 
Credit card readers Magnetic card readers
 
Desktop computers Desktop computers
 
Electronic funds transfer EFT terminals Electronic funds transfer point of sale equipment
 
Gas consoles Fluid regulators
 
Hammers Hammers
 
Ladders Ladders
 
Lottery machines Ticket dispensing machines
 
Magnetic card readers Magnetic card readers
 
Personal computers Personal computers
 
Point of sale POS computer terminals Point of sale POS terminal
 
Price guns Label dispensers
 
Screwdrivers Screwdrivers
 
Sewing machines Domestic sewing machines
 
Tape measures Tape measures
 
Telecheck processing terminals Point of sale credit or debit verification kits
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-the-Job Training Anything beyond short demonstration, up to and including 1 month
 
Related Work Experience None
 
On-Site or In-Plant Training Up to and including 1 month
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
Alternate Job Title(s)
Agent
Art Dealer
Art Objects Salesperson
Associate Sales
Attendant Sales
Auto Dealer
Automobile Accessories Salesperson
Automobile Salesman
Automobiles Salesperson
Automotive Salesperson
Bakery Clerk
Bargain Table Clerk
Beauty Consultant
Beauty Counselor
Boats and Marine Supplies Sales Representative
Books Salesperson
Bridal Consultant
Car Dealer
Car Salesman
Car Salesperson
Cashier
Cashier and Salesperson
China and Silverware Salesperson
Cigarette Seller
Clerk
Clothier
Clothing Consultant
Consultant
Corsetier
Corsets Salesperson
Cosmetic Consultant
Cosmetic Counselor
Cosmetics and Toiletries Salesperson
Coupon Redemption Clerk
Curtains and Draperies Salesperson
Customer Assistant
Dairy Clerk
Department Store Salesperson
Design Consultant
Drapery Counselor
Drapery Estimator
Dry Goods Clerk
Electric Motors Salesperson
Fashion Consultant, Selling
Fitter
Fitting Room Associate
Floor Clerk
Floor Coverings Salesperson
Flowers Salesperson
Flying Squad Salesperson
Food Sales Clerk
Furniture Salesperson
Furs Salesperson
Garden Consultant
General Hardware Salesperson
General Merchandise Salesperson
Haberdasher
Home Planning Consultant Salesperson
Horticultural and Nursery Products Salesperson
Hourly Sales Staff
Household Appliances Salesperson
Infants' and Children's Wear Salesperson
Internet Sales Manager
Jewelry Salesperson
Layaway Clerk
Leather and Suede Apparel and Accessories Salesperson
Major Sales Associate
Meat Clerk
Meat Hostess
Men's Furnishings Salesperson
Men's and Boys' Clothing Salesperson
Menswear Salesperson
Merchandise Coordinator
Merchandise Manager
Merchandising Assistant
Millinery Salesperson
Musical Instruments and Accessories Salesperson
New Car Salesperson
Orthopedic Shoe Fitter
Orthopedic Shoes Salesperson
Paint Mixer
Pet Counselor
Pet Supplies Salesperson
Pets Salesperson
Pets and Pet Supplies Salesperson
Phonograph Records and Tape Recordings Salesperson
Photographic Supplies and Equipment Salesperson
Pianos and Organs Salesperson
Platform Attendant
Retail Clerk
Retail Sales Associate
Retail Sales Clerk
Retail Sales Representative
Retail Salesman
Retail Salesperson
Retail Salesworker
Sales And Leasing Consultant
Sales Assistant
Sales Associate
Sales Attendant
Sales Clerk
Sales Consultant
Sales Person
Sales Professional
Sales Representative
Sales Specialist
Sales Trainee
Salesman
Selling Manager
Service Advisor
Sewing Machines Salesperson
Sheet Music Salesperson
Shoe Clerk
Shoe Fitter
Shoe Salesman
Shoe Salesperson
Shoes Salesperson
Shop Girl
Shop Worker
Sporting Goods Salesperson
Stamp Redemption Clerk
Stamps or Coins Salesperson
Stereo Equipment Salesperson
Store Associate
Store Clerk
Store Manager
Surgical Corsetier
Toy Consultant
Toy Trains and Accessories Salesperson
Trailers and Motor Homes Salesperson
Used Car Salesperson
Vendette
Wallpaper Consultant
Wardrobe Image Consultant
Wig Sales Consultant
Wigs Salesperson
Women's Apparel Salesperson
Women's Apparel and Accessories Salesperson
Yard Goods Salesperson
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Retail
 
 
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