CompGeo Salary Survey Benchmark Job Summary and Competencies

General Office Suprevisor

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
Summary Job Description Tasks
Directly supervise and coordinate the activities of clerical and administrative support workers. Resolve customer complaints and answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes.
Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train and instruct employees in job duties and company policies or arrange for training to be provided.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Review records and reports pertaining to activities such as production, payroll, and shipping to verify details, monitor work activities, and evaluate performance.
Recruit, interview, and select employees.
Interpret and communicate work procedures and company policies to staff.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
Compute figures such as balances, totals, and commissions.
Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
Coordinate activities with other supervisory personnel and with other work units or departments.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Develop or update procedures, policies, and standards.
Make recommendations to management concerning such issues as staffing decisions and procedural changes.
Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
Develop work schedules according to budgets and workloads.
Monitor inventory levels and requisition or purchase supplies as needed.
Discuss work problems or grievances with union representatives.
Plan for and coordinate office services, such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.
Arrange for necessary maintenance and repair work.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking Talking to others to convey information effectively.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Coordination Adjusting actions in relation to others' actions.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Negotiation Bringing others together and trying to reconcile differences.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management Managing one's own time and the time of others.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Persuasion Persuading others to change their minds or behavior.
Instructing Teaching others how to do something.
Service Orientation Actively looking for ways to help people.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Mathematics Using mathematics to solve problems.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Near Vision The ability to see details at close range (within a few feet of the observer).
Written Expression The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Far Vision The ability to see details at a distance.
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Memorization The ability to remember information such as words, numbers, pictures, and procedures.
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Auditory Attention The ability to focus on a single source of sound in the presence of other distracting sounds.
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
Tools/Technology Example Product Category
Adobe Systems Adobe Acrobat software Document management software
Bookkeeping software Accounting software
Contract management software Project management software
Database software Data base user interface and query software
Document management system software Document management software
Email software Electronic mail software
HCSS HeavyBid Project management software
HCSS HeavyJob Project management software
IBM Lotus Notes Electronic mail software
Intuit QuickBooks software Accounting software
Intuit Quicken software Accounting software
Microsoft Access Data base user interface and query software
Microsoft Excel Spreadsheet software
Microsoft Internet Explorer Internet browser software
Microsoft Office software Office suite software
Microsoft Outlook Electronic mail software
Microsoft PowerPoint Presentation software
Microsoft Publisher Desktop publishing software
Microsoft Word Word processing software
Mozilla Firefox Internet browser software
Oracle PeopleSoft Enterprise resource planning ERP software
Payroll software Time accounting software
Project management software Project management software
Web browser software Internet browser software
Work scheduling software Calendar and scheduling software
10-key calculators Calculators or accessories
Computer data input scanners Scanners
Computer laser printers Laser printers
Desktop computers Desktop computers
Facsimile machines Facsimile machines
Fax machines Facsimile machines
Laptop computers Notebook computers
Liquid crystal display LCD projectors Liquid crystal display projector
Multi-line telephone systems Special purpose telephones
Personal computers Personal computers
Photocopiers Photocopiers
Photocopying equipment Photocopiers
Postal scales Postal scales
Scanners Scanners
Voice mail systems Voice mail systems
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
Prerequisite Qualification Category Education and Experience Level
On-Site or In-Plant Training Up to and including 1 month
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
Alternate Job Title(s)
Accounting Administrator
Accounting Clerks Supervisor
Accounting Director
Accounting Manager
Accounting Supervisor
Accounts Payable Supervisor
Accounts Receivable Manager
Accounts Receivable Supervisor
Adjustment Supervisor
Administrative Assistant
Administrative Assistant to the Dean
Administrative Coordinator
Administrative Officer
Administrative Services Director
Administrative Supervisor
Admissions Director
Admissions Officer
Admissions Supervisor
Admitting Officer
Advertising Dispatch Clerks Supervisor
Agency Appointments Supervisor
Airline Ticket Sales and Reservations Supervisor
Animal Hospital Office Supervisor
Assembly Stock Supervisor
Audit Clerks Supervisor
Auto Club Safety Program Coordinator
Automatic Chief
Automobile Club Safety Program Coordinator
Automotive Service Advisor
Automotive Service Writer
Baggage Agent Supervisor
Baggage and Mail Agent
Banking Supervisor
Billing Administrator
Billing Department Supervisor
Billing Services Manager
Billing Supervisor
Booking Supervisor
Bookkeepers Supervisor
Bookkeeping Clerks Supervisor
Boxing and Pressing Supervisor
Business Manager
Business Services Supervisor
Call Center Director
Cargo Supervisor
Cashiers Supervisor
Central Office Operator Supervisor
Central Office Telephone Operators Supervisor
Central Supply Manager
Central Supply Supervisor
Central Supply Technician Supervisor
Chief Crew Scheduler
Chief Dispatcher
Chief Load Dispatcher
Chief Meter Reader
Chief Order Dispatcher
Chief Payroll Clerk
Chief Service Dispatcher
Chief Service Observer
Chief Telephone Operator
Civil Process Supervisor
Claims Adjuster Supervisor
Claims Supervisor
Classified Advertising Supervisor
Clerical Supervisor
Clerk Supervisor
Clinical Services Director
Coding Clerks Supervisor
Coin Machine Collector Supervisor
Collection Supervisor
Commissary Agent
Communication Center Coordinator
Complaint Evaluation Supervisor
Computer Operations Supervisor
Contact and Service Clerks Supervisor
Control Board Operator
Correspondence Section Supervisor
Cost Control Supervisor
Cost and Sales Record Supervisor
Credit Manager
Credit and Loan Collections Supervisor
Customer Care Manager
Customer Complaint Service Supervisor
Customer Records Division Supervisor
Customer Service Administrator
Customer Service Director
Customer Service Manager
Customer Service Officer
Customer Service Representative Supervisor
Customer Service Supervisor
Customer Services Supervisor
Cycle Counter
Data Control Clerk Supervisor
Data Entry Supervisor
Data Processing Supervisor
Delivery Department Supervisor
Department Manager
Dispatch Manager
Distribution Manager
Documentation Supervisor
Education Administrator
Executive Assistant
Executive Vice President
Facilities Manager
Field Cashier
Field Service Manager
Files Supervisor
Film Vault Supervisor
Finance Director
Financial Aid Director
Fire Chief
Flight Reservations Manager
Floor Space Allocator
Food Checkers and Cashiers Supervisor
Force Adjustment Supervisor
Front End Manager
Gate Services Supervisor
General Accounting Manager
General Manager
Group Chief Operator
Head Bookkeeper
Head Cashier
Head Control Clerk
Head Stock Transfer Clerk
Head Teller
Head Transfer Clerk
Home Energy Consultant Supervisor
Hospital Admissions Officer
Hotel or Motel Front Desk Supervisor
Hub Lead
Human Resources Director
Human Resources Manager
Inventory Administrator
Inventory Control Manager
Inventory Control Supervisor
Inventory Management Specialist
Inventory Specialist Manager
Keypunch Operators Supervisor
Learning Center Coordinator
Lending Activities Supervisor
Linen Room Supervisor
Machine Records Units Supervisor
Magazine Supervisor
Mail Carriers Supervisor
Mail Clerks Supervisor
Mail Sorting Supervisor
Mailroom Supervisor
Mails Supervisor
Maintenance Supervisor
Marking Room Supervisor
Measurement Department Chief Clerk
Medical Billing Manager
Medical Billing Supervisor
Meter Readers Supervisor
Money Room Supervisor
Office Coordinator
Office Manager
Office Services Supervisor
Office Supervisor
Operations Manager
Operations Vice President
Operators School Manager
Order Administrator
Order Takers Supervisor
PBX Supervisor (Private Branch Exchange Supervisor)
Passenger Service Supervisor
Patient Care Coordinator
Pay Station Department Manager
Payroll Administrator
Payroll Master
Payroll Supervisor
Personnel Clerks Supervisor
Petroleum Inspector Supervisor
Plant Manager
Policy Change Clerks Supervisor
Postal Supervisor
Print Shop Chief Clerk
Production Clerks Supervisor
Production Control Supervisor
Proof Machine Operator Supervisor
Property Master
Public Message Service Supervisor
Public Service Director
Purchasing Manager
Purchasing and Claims Supervisor
Rate Supervisor
Real Estate Office Supervisor
Records Supervisor
Regulatory Administrator
Reservation Supervisor
Reservations Agent
Reservations Manager
Route Supervisor
Sack Department Supervisor
Safety Deposit Supervisor
Sales Manager
Schedule Supervisor
Script Supervisor
Secretary of Police
Securities Vault Supervisor
Service or Work Chief Dispatcher
Shelving Supervisor
Shipping Receiving Manager
Shipping Supervisor
Shipping and Receiving Supervisor
Space Control Supervisor
Staff Services Manager
Statement Clerks Manager
Statement Clerks Supervisor
Station Agent
Steno Pool Supervisor
Stock Control Supervisor
Stock Room Manager
Stock Supervisor
Stockroom Supervisor
Stores Supervisor
Supervisory Clerk
Survey Workers Supervisor
Switchboard Operator Supervisor
Tabulating Supervisor
Tariff Supervisor
Team Leader
Team Manager
Technical Coordinator
Technical Services Team Leader
Telecommunicator Supervisor
Telegraphic Typewriter Operators Supervisor
Telephone Clerks Supervisor
Telephone Information Supervisor
Telephone Operators Supervisor
Telephone Order Supervisor
Telephone Solicitor Supervisor
Teller Supervisor
Tellers Supervisor
Ticket Sales Supervisor
Timekeeping Supervisor
Toll Collector Supervisor
Tool Crib Manager
Tool Crib Supervisor
Transcribing Operators Supervisor
Travel Information Center Supervisor
Trust Accounts Supervisor
Typing Pool Supervisor
Typing Section Chief
Typists Supervisor
Underwriting Clerks Supervisor
Vault Cashier
Want Ad Supervisor
Ward Service Supervisor
Warehouse Supervisor
Warranty Administrator
Warranty Manager
Weigh Boss
Word Processing Supervisor
Workforce Services Supervisor
Yard Supervisor
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: General Office Suprevisor
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