CompGeo Salary Survey Benchmark Job Summary and Competencies

Salespersons, Parts I/II

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Parts I/II
 
Summary Job Description Tasks
Sell spare and replacement parts and equipment in repair shop or parts store. Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
 
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
 
Receive and fill telephone orders for parts.
 
Fill customer orders from stock.
 
Prepare sales slips or sales contracts.
 
Receive payment or obtain credit authorization.
 
Take inventory of stock.
 
Advise customers on substitution or modification of parts when identical replacements are not available.
 
Examine returned parts for defects, and exchange defective parts or refund money.
 
Mark and store parts in stockrooms according to prearranged systems.
 
Discuss use and features of various parts, based on knowledge of machines or equipment.
 
Demonstrate equipment to customers and explain functioning of equipment.
 
Place new merchandise on display.
 
Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to required sizes.
 
Repair parts or equipment.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Parts I/II
 
Important Knowledge Competencies Competency Description
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Parts I/II
 
Important Skill Competencies Competency Description
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Service Orientation Actively looking for ways to help people.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Persuasion Persuading others to change their minds or behavior.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Mathematics Using mathematics to solve problems.
 
Coordination Adjusting actions in relation to others' actions.
 
Time Management Managing one's own time and the time of others.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Parts I/II
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Static Strength The ability to exert maximum muscle force to lift, push, pull, or carry objects.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Arm-Hand Steadiness The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Trunk Strength The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
 
Far Vision The ability to see details at a distance.
 
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Parts I/II
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
Related Work Experience Over 1 year, up to and including 2 years
 
On-Site or In-Plant Training Over 3 months, up to and including 6 months
 
On-the-Job Training Over 6 months, up to and including 1 year
 
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Parts I/II
 
Alternate Job Title(s)
Appliance Parts Counter Clerk
Auto Parts Clerk
Auto Parts Counterperson
Auto Parts Salesman
Auto Parts Salesperson
Counter Clerk
Counter Sales Person
Electronic Parts Salesperson
Merchandising Assistant
Outside Parts Salesman
Outside Salesman
Parts Advisor
Parts Back Counter Man
Parts Clerk
Parts Consultant
Parts Counter Clerk
Parts Counter Sales Person
Parts Counter Salesman
Parts Counterman
Parts Counterperson
Parts Manager
Parts Person
Parts Salesman
Parts Salesperson
Parts Specialist
Parts Technician
Sales Assistant
Sales Specialist
Wholesale Parts Salesperson
 
CompGeo Occupation Group: Sales and Marketing
Job Family: Sales Retail
Benchmark Title: Salespersons, Parts I/II
 
 
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