CompGeo Salary Survey Benchmark Job Summary and Competencies

Computer Support Specialists

Computer Support Specialists

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Support Specialists
 
Summary Job Description Tasks
All computer specialists not listed separately Computer Support Specialists provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
 
All computer specialists not listed separately
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Support Specialists
 
Tools/Technology Example Product Category
Active directory software Internet directory services software
 
Adobe Systems Adobe Distiller Desktop publishing software
 
Automated installation software Configuration management software
 
Backup and archival software Backup or archival software
 
Calendar and scheduling software Calendar and scheduling software
 
Call center software Helpdesk or call center software
 
Configuration management software Configuration management software
 
CrossTec NetOp Remote Control Desktop communications software
 
Dartware InterMapper Network monitoring software
 
Database management system software Data base management system software
 
Database software Data base user interface and query software
 
Defect tracking software Program testing software
 
Deployment software Configuration management software
 
Desktop partitioning software Filesystem software
 
Disaster recovery software Backup or archival software
 
Domain name system DNS software Internet directory services software
 
Element management software Administration software
 
Email software Electronic mail software
 
Encryption software Transaction security and virus protection software
 
Event log monitor software Operating system software
 
Help desk software Helpdesk or call center software
 
Hypertext markup language HTML Web platform development software
 
IPro software Data base user interface and query software
 
Information systems integration software Information retrieval or search software
 
Internet browser software Internet browser software
 
License management software License management software
 
Lucid IQ Data base user interface and query software
 
Mac HelpMate Access software
 
Media storage management software Storage networking software
 
Microsoft Office Visio Charting software
 
Microsoft Office software Office suite software
 
Microsoft SQL Server Data base management system software
 
Microsoft Sharepoint Network conferencing software
 
Microsoft Volume Shadow Copy Service Backup or archival software
 
Microsoft Windows Pre-installation Environment Operating system software
 
Migration software Platform interconnectivity software
 
Network directory services software Internet directory services software
 
Operating system monitoring software Operating system software
 
Password management software Authentication server software
 
Patch management software Configuration management software
 
Personal computer diagnostic software Program testing software
 
Presentation software Presentation software
 
Remote control software Desktop communications software
 
Remote install server software Network operation system software
 
Software asset management SAM software Data base user interface and query software
 
SolarWinds software Administration software
 
Spreadsheet software Spreadsheet software
 
Stac Software ReachOut Desktop communications software
 
Symantec LiveState Backup or archival software
 
Symantec Norton Utilities Filesystem software
 
Symantec pcAnywhere Desktop communications software
 
Virus scanning software Transaction security and virus protection software
 
Word processing software Word processing software
 
Computer tool kits Computer tool kits
 
Desktop computers Desktop computers
 
Digital tapes Tape arrays
 
MS-DOS-bootable disks Floppy disks
 
Mainframe computers Mainframe computers
 
Multi-line telephone systems Special purpose telephones
 
Network analyzers Network analyzers
 
Notebook computers Notebook computers
 
Personal digital assistants PDA Personal digital assistant PDAs or organizers
 
Power meters Power meters
 
Punchdown tools Punches or nail sets or drifts
 
Redundant array of independent disks RAID systems Hard disk arrays
 
Reflectometers Reflectometers
 
Screwdrivers Screwdrivers
 
Wire crimpers Wire lug crimping tool
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Support Specialists
 
Alternate Job Title(s)
Automatic Data Processing Customer Liaison (ADP Customer Liaison)
Call Center Manager
Call Center Supervisor
Call Center Support Representative
Computer Customer Support Specialist
Computer Hardware Technician
Computer Help Desk Representative
Computer Help Desk Specialist
Computer Instructor
Computer Lab Assistant
Computer Specialist
Computer Support Specialist
Computer Support Technician
Computer System Technician
Computer Technical Specialist
Computer Technician
Computer Technologist
Computer Technology Instructor
Computer Trainer
Customer Liaison
Customer Service Representative
Customer Service Technician
Customer Support Analyst
Customer Support Information Technology Specialist
Customer Support Professional
Customer Support Representative
Desktop Analyst
Desktop Support Specialist
Desktop Support Technician
Education Technician
Electronic Data Processing Auditor (EDP Auditor)
End-User Support Specialist
Help Desk Analyst
Help Desk Manager
Help Desk Operator
Help Desk Representative
Help Desk Specialist
Help Desk Support Specialist
Help Desk Technician
Helpdesk Analyst
Helpdesk Manager
Helpdesk Technician
Information Resource Consultant
Information Systems Analyst
Information Systems Specialist
Information Systems Technician
Information Technology Analyst (IT Analyst)
Information Technology Consultant (IT Consultant)
Information Technology Specialist (IT Specialist)
Information Technology Technician (IT Technician)
Library Assistant
Maintenance Specialist
Maintenance Technician
Micro Computer Specialist
Microcomputer Support Specialist
Microcomputer Technician
Network Administrator
Network Control Operator
Network Control Operators Supervisor
Network Specialist
Network Support Analyst
Network Support Specialist
Network Support Technician
Network Technician
Networking Technician
Office Automation Technician
Office Systems Coordinator
Operating Systems Specialist
PC Installation Engineer (Personal Computer Installation Engineer)
PC Support Specialist (Personal Computer Support Specialist)
PC Support Technician (Personal Computer Support Technician)
PC Tech (Personal Computer Technician)
Printer Technician
Product Support Consultant
Product Support Engineer
Product Support Specialist
Sales Support Technician
Software Installer
Software Trainer
Support Specialist
Technical Account Manager
Technical Support Analyst
Technical Support Engineer
Technical Support Manager
Technical Support Representative
Technical Support Specialist
Technical Support Technician
User Support Analyst
User Support Analyst Supervisor
User Support Specialist
Work Station Support Specialist
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Support Specialists
 
 
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