CompGeo Salary Survey Benchmark Job Summary and Competencies

Postmasters and Mail Superintendents

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Management
Job Family: Management/Supervision Other
Benchmark Title: Postmasters and Mail Superintendents
 
Summary Job Description Tasks
Plan, direct, or coordinate operational, administrative, management, and supportive services of a U.S. post office; or coordinate activities of workers engaged in postal and related work in assigned post office. Organize and supervise activities such as the processing of incoming and outgoing mail.
 
Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
 
Resolve customer complaints.
 
Hire and train employees, and evaluate their performance.
 
Prepare employee work schedules.
 
Prepare and submit detailed and summary reports of post office activities to designated supervisors.
 
Negotiate labor disputes.
 
Collect rents for post office boxes.
 
Issue and cash money orders.
 
Inform the public of available services, and of postal laws and regulations.
 
Select and train postmasters and managers of associate postal units.
 
Confer with suppliers to obtain bids for proposed purchases and to requisition supplies; disburse funds according to federal regulations.
 
 
CompGeo Occupation Group: Management
Job Family: Management/Supervision Other
Benchmark Title: Postmasters and Mail Superintendents
 
Important Knowledge Competencies Competency Description
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
 
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
 
Psychology Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
 
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
 
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
 
 
CompGeo Occupation Group: Management
Job Family: Management/Supervision Other
Benchmark Title: Postmasters and Mail Superintendents
 
Important Skill Competencies Competency Description
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Coordination Adjusting actions in relation to others' actions.
 
Time Management Managing one's own time and the time of others.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
Negotiation Bringing others together and trying to reconcile differences.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
 
Persuasion Persuading others to change their minds or behavior.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Service Orientation Actively looking for ways to help people.
 
Instructing Teaching others how to do something.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Mathematics Using mathematics to solve problems.
 
 
CompGeo Occupation Group: Management
Job Family: Management/Supervision Other
Benchmark Title: Postmasters and Mail Superintendents
 
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
 
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
 
Speed of Closure The ability to quickly make sense of, combine, and organize information into meaningful patterns.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Far Vision The ability to see details at a distance.
 
 
CompGeo Occupation Group: Management
Job Family: Management/Supervision Other
Benchmark Title: Postmasters and Mail Superintendents
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education High School Diploma (or GED or High School Equivalence Certificate)
 
On-the-Job Training Over 1 month, up to and including 3 months
 
On-Site or In-Plant Training Over 3 months, up to and including 6 months
 
Related Work Experience Over 6 months, up to and including 1 year
 
 
CompGeo Occupation Group: Management
Job Family: Management/Supervision Other
Benchmark Title: Postmasters and Mail Superintendents
 
Alternate Job Title(s)
Branch Manager
Computerized Forwarding System Supervisor
Customer Service Manager
Customer Service Supervisor
Distribution Operation Supervisor (SDO)
Distribution Operations Manager
Mail Delivery Supervisor
Mail Superintendent
Postal Service Sectional Center Manager
Postal Superintendent
Postal Supervisor
Postmaster
Postmaster Relief (PMR)
Remote Encoding Center Manager
Remote Encoding Operations Supervisor
Station Manager
Station Superintendent
Superintendent
Workgroup Leader
 
CompGeo Occupation Group: Management
Job Family: Management/Supervision Other
Benchmark Title: Postmasters and Mail Superintendents
 
 
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