CompGeo Salary Survey Benchmark Job Summary and Competencies

Administrative Services Managers

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
Summary Job Description Tasks
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services. Monitor the facility to ensure that it remains safe, secure, and well-maintained.
Direct or coordinate the supportive services department of a business, agency, or organization.
Set goals and deadlines for the department.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Acquire, distribute and store supplies.
Plan, administer and control budgets for contracts, equipment and supplies.
Oversee construction and renovation projects to improve efficiency and to ensure that facilities meet environmental, health, and security standards, and comply with government regulations.
Hire and terminate clerical and administrative personnel.
Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems.
Manage leasing of facility space.
Participate in architectural and engineering planning and design, including space and installation management.
Conduct classes to teach procedures to staff.
Dispose of, or oversee the disposal of, surplus or unclaimed property.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
Important Knowledge Competencies Competency Description
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
Important Skill Competencies Competency Description
Speaking Talking to others to convey information effectively.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination Adjusting actions in relation to others' actions.
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Time Management Managing one's own time and the time of others.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation Bringing others together and trying to reconcile differences.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation Actively looking for ways to help people.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing Teaching others how to do something.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Persuasion Persuading others to change their minds or behavior.
Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
Important Ability Competencies Competency Description
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Comprehension The ability to read and understand information and ideas presented in writing.
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
Written Expression The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision The ability to see details at close range (within a few feet of the observer).
Speech Recognition The ability to identify and understand the speech of another person.
Speech Clarity The ability to speak clearly so others can understand you.
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Time Sharing The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
Tools/Technology Example Product Category
ADP Enterprise HRMS Human resources software
Adobe Systems Adobe Acrobat software Document management software
Adobe Systems Adobe PageMaker Desktop publishing software
Business Objects Crystal Reports Data base reporting software
Email software Electronic mail software
IBM Lotus Notes Electronic mail software
Intuit QuickBooks software Accounting software
Microsoft Access Data base user interface and query software
Microsoft Dynamics GP Enterprise resource planning ERP software
Microsoft Excel Spreadsheet software
Microsoft Internet Explorer Internet browser software
Microsoft Office Visio Charting software
Microsoft Office software Office suite software
Microsoft Outlook Electronic mail software
Microsoft PowerPoint Presentation software
Microsoft Project Project management software
Microsoft Publisher Desktop publishing software
Microsoft Windows XP Operating system software
Microsoft Word Word processing software
Novell GroupWise Electronic mail software
Oracle PeopleSoft Enterprise resource planning ERP software
Sage MAS 200 ERP Enterprise resource planning ERP software
Sage Peachtree software Accounting software
Sage Timberline Office software Accounting software
Web browser software Internet browser software
10-key calculators Calculators or accessories
Desktop computers Desktop computers
Fax machines Facsimile machines
Laptop computers Notebook computers
Mobile phones Mobile phones
Multi-line telephone systems Special purpose telephones
Notebook computers Notebook computers
Personal computers Personal computers
Personal digital assistants PDA Personal digital assistant PDAs or organizers
Photocopying equipment Photocopiers
Scanners Scanners
Tablet computers Tablet computers
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
Prerequisite Qualification Category Education and Experience Level
On-Site or In-Plant Training None
Related Work Experience Over 1 year, up to and including 2 years
On-the-Job Training Over 1 month, up to and including 3 months
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
Alternate Job Title(s)
Administrative Assistant
Administrative Coordinator
Administrative Director
Administrative Manager
Administrative Officer
Administrative Secretary
Administrative Services Director
Administrative Services Manager
Administrative Specialist
Assisted Living Administrator
Building Manager
Buildings And Grounds Manager
Business Administrator
Business Coordinator
Business Manager
Business Office Manager
Business Unit Manager
Chief Administrative Officer
Church Administrator
Court Administrator
Customer Service Representative
Dental Office Manager
Director of Operations
Director of Records Management
Facilities Coordinator
Facilities Manager
Facility Coordinator
General Manager
Imaging Services Director
Maintenance Superintendent
Medical Office Administrator
Medical Office Manager
Office Manager
Operations Administrator
Operations Coordinator
Operations Director
Operations Specialist
Property Disposal Manager
Property Disposal Officer
Property Utilization Manager
Radiology Administrator
Records Management Director
Records and Information Manager
Service Director
Space Officer
Superintendent, Maintenance, Managerial
Unclaimed Property Officer
CompGeo Occupation Group: Management
Job Family: Administration
Benchmark Title: Administrative Services Managers
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