CompGeo Salary Survey Benchmark Job Summary and Competencies

Computer Oprtr-All Levels Combined

The Benchmark Job Description below represents the specific Position Characteristics of the job used in the Salary Survey. Benchmark Job Descriptions should be inspected carefully to review the degree of matching between an organizations' Job and the Salary Survey Benchmark. Matching internal Jobs to Salary Survey Benchmark Jobs should not be done on Job Title alone. A thorough comparison of Salary Survey Benchmark to Internal Job Descriptions is recommended. A good overlap should exist on any comparisons used on critical Job Dimensions and Competencies.
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
Summary Job Description Tasks
Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. Monitor and respond to operating and error messages. May enter commands at a computer terminal and set controls on computer and peripheral devices. Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.
 
Monitor the system for equipment failure or errors in performance.
 
Notify supervisor or computer maintenance technicians of equipment malfunctions.
 
Respond to program error messages by finding and correcting problems or terminating the program.
 
Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings.
 
Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports.
 
Retrieve, separate and sort program output as needed, and send data to specified users.
 
Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators.
 
Answer telephone calls to assist computer users encountering problems.
 
Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
 
Record information such as computer operating time, problems that occurred, and actions taken.
 
Clear equipment at end of operating run and review schedule to determine next assignment.
 
Type command on keyboard to transfer encoded data from memory unit to magnetic tape and assist in labeling, classifying, cataloging and maintaining tapes.
 
Supervise and train peripheral equipment operators and computer operator trainees.
 
Help programmers and systems analysts test and debug new programs.
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
Important Knowledge Competencies Competency Description
Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
 
Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
 
English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
 
Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
 
Telecommunications Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
 
Public Safety and Security Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
Important Skill Competencies Competency Description
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
 
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
 
Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
 
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 
Speaking Talking to others to convey information effectively.
 
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
 
Operation and Control Controlling operations of equipment or systems.
 
Time Management Managing one's own time and the time of others.
 
Writing Communicating effectively in writing as appropriate for the needs of the audience.
 
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
 
Coordination Adjusting actions in relation to others' actions.
 
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
 
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
 
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
 
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
 
Service Orientation Actively looking for ways to help people.
 
Troubleshooting Determining causes of operating errors and deciding what to do about it.
 
Persuasion Persuading others to change their minds or behavior.
 
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
 
Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
Important Ability Competencies Competency Description
Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
 
Near Vision The ability to see details at close range (within a few feet of the observer).
 
Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
 
Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
 
Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
 
Selective Attention The ability to concentrate on a task over a period of time without being distracted.
 
Written Comprehension The ability to read and understand information and ideas presented in writing.
 
Oral Expression The ability to communicate information and ideas in speaking so others will understand.
 
Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
 
Flexibility of Closure The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
 
Finger Dexterity The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
 
Speech Recognition The ability to identify and understand the speech of another person.
 
Speech Clarity The ability to speak clearly so others can understand you.
 
Written Expression The ability to communicate information and ideas in writing so others will understand.
 
Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
 
Fluency of Ideas The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
 
Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
 
Far Vision The ability to see details at a distance.
 
Visualization The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
 
Originality The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
 
Visual Color Discrimination The ability to match or detect differences between colors, including shades of color and brightness.
 
Hearing Sensitivity The ability to detect or tell the differences between sounds that vary in pitch and loudness.
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
Tools/Technology Example Product Category
BMC CONTROL-M software Operating system software
 
BMC CONTROL-O Operating system software
 
BMC PATROL software Network monitoring software
 
BMC Remedy IT Service Management Suite Helpdesk or call center software
 
Business Objects Crystal Reports Data base reporting software
 
CA 11 Workload Automation Restart and Tracking Operating system software
 
CA 7 Workload Automation Operating system software
 
CA Automation Point Operating system software
 
CA Unicenter TNG Operating system software
 
Citrix software Access software
 
Common business oriented language COBOL Development environment software
 
Customer information control system CICS software Transaction server software
 
Data3 ENGUARD Backup or archival software
 
Disk operating system DOS software Operating system software
 
EMC AlphaStor Storage networking software
 
EMC Legato NetWorker Backup or archival software
 
Email software Electronic mail software
 
File transfer protocol FTP software Filesystem software
 
Hewlett-Packard HP OpenVMS Operating system software
 
Hewlett-Packard HP OpenView Service Center Helpdesk or call center software
 
Hewlett-Packard HP OpenView software Network monitoring software
 
IBM DB2 Data base user interface and query software
 
IBM Informix Object oriented data base management software
 
IBM Lotus Notes Electronic mail software
 
IBM Tivoli NetView Distribution Manager Filesystem software
 
IBM Tivoli OMEGAMON XE for CICS on z/OS Network monitoring software
 
IBM Tivoli Workload Scheduler Operating system software
 
IBM WebSphere Application server software
 
IBM i Operating system software
 
Ipswitch WhatsUp Gold Network monitoring software
 
Job control language JCL Operating system software
 
Linux Operating system software
 
Local area network LAN software LAN software
 
MVS software Operating system software
 
Microsoft Access Data base user interface and query software
 
Microsoft Excel Spreadsheet software
 
Microsoft Exchange Electronic mail software
 
Microsoft Office Visio Charting software
 
Microsoft Office software Office suite software
 
Microsoft Outlook Electronic mail software
 
Microsoft SharePoint Network conferencing software
 
Microsoft Windows Operating system software
 
Microsoft Windows Server Operating system software
 
Microsoft Word Word processing software
 
Novell NetWare Network monitoring software
 
Operating system monitoring software Operating system software
 
Oracle DBMS Data base user interface and query software
 
Practical extraction and reporting language Perl Object or component oriented development software
 
Python Object or component oriented development software
 
SAP software Enterprise resource planning ERP software
 
SPSS ShowCase Suite Data base user interface and query software
 
Solaris Operating system software
 
Storage area network SAN software Storage networking software
 
Structured query language SQL Data base user interface and query software
 
Sun Microsystems Java Enterprise System Operating system software
 
Sybase SQL Anywhere Data base user interface and query software
 
Symantec Veritas NetBackup Backup or archival software
 
Tandem advanced command language TACL Object or component oriented development software
 
Teradata Enterprise Data Warehouse Data base user interface and query software
 
UNIX Operating system software
 
Web browser software Internet browser software
 
Wide area network WAN software WAN switching software and firmware
 
Backup drives Electronic media or data duplicating equipment
 
Check signers Check endorsing machines
 
Computer hard disk drives Hard disk drives
 
Computer servers Computer servers
 
Computer tape drives Tape drives
 
Computer terminals Mainframe console or dumb terminals
 
Decollating equipment Paper cutting machines or accessories
 
Disk storage units Hard disk drives
 
Email servers Computer servers
 
Form bursters Paper cutting machines or accessories
 
High speed impact printers Dot matrix printers
 
Impact printers Dot matrix printers
 
Laser printers Laser printers
 
Magnetic card readers Magnetic card readers
 
Magnetic tape units MTU Tape drives
 
Mainframe computers Mainframe computers
 
Minicomputers Computer servers
 
Modems Modems
 
Multi-line telephone systems Special purpose telephones
 
Network routers Network routers
 
Personal computers Personal computers
 
Plotters Plotter printers
 
Robotic tape libraries Tape drive libraries
 
Scanners Scanners
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
Prerequisite Qualification Category Education and Experience Level
Required Level of Education Associate's Degree (or other 2-year degree)
 
Related Work Experience Over 1 year, up to and including 2 years
 
On-the-Job Training Over 1 month, up to and including 3 months
 
On-Site or In-Plant Training Over 3 months, up to and including 6 months
 
Related Work Experience Over 2 years, up to and including 4 years
 
On-Site or In-Plant Training Up to and including 1 month
 
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
Alternate Job Title(s)
Card Sorter
Card Tape Converter Operator
Computer Console Operator
Computer Operator
Computer Peripheral Equipment Operator
Computer Programmer
Computer Specialist
Computer Systems Support Specialist
Computer Technician
Computing Machine Operator
Console Operator
Data Processing Auxiliary Equipment Operator
Data Processing Clerk
Data Processor
Digital Computer Operator
Digitizer Operator
Encoding Machine Operator
Environmental Web Crawler
Equipment Operator
High Speed Printer Operator
Imaging Specialist
Information Systems Operator
Information Technology Manager
Information Technology Specialist
Input Output Clerk
Micro Computer Data Processor
Network Manager
Office Automation Clerk
Operations and Maintenance Technician
Peripheral EDP Equipment Operator
Peripheral Equipment Operator
Software Technician
Sorting Machine Operator
System Support Technician
Systems Operator
 
CompGeo Occupation Group: Information Technology
Job Family: Computer Operations
Benchmark Title: Computer Oprtr-All Levels Combined
 
 
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