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CompGeo Travel/Entrtnmt/Lodging/Restaurant Occupation Group Benchmark Job Descriptions
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Job Family: Food Service
Benchmark Title: Bakers, Bread and Pastry
Bakers mix and bake ingredients in accordance with recipes to produce varying quantities of breads, pastries, and
other baked goods. Bakers commonly are employed in grocery stores and specialty shops and produce small quantities
of breads, pastries, and other baked goods for consumption on premises or for sale as specialty baked goods.
 
Benchmark Title: Bartenders
Bartenders fill drink orders either taken directly from patrons at the bar or through waiters and waitresses who
place drink orders for dining room customers. Bartenders check identification of customers seated at the bar, to
ensure they meet the minimum age requirement for the purchase of alcohol and tobacco products. They prepare mixed
drinks, serve bottled or draught beer, and pour wine or other beverages. Bartenders must know a wide range of drink
recipes and be able to mix drinks accurately, quickly, and without waste.
 
Benchmark Title: Butchers and Meat Cutters
Butchers and meatcutters separate wholesale cuts of meat into retail cuts or individually sized servings. They cut
meat into steaks and chops, shape and tie roasts, and grind beef for sale as chopped meat. Boneless cuts are
prepared with the use of knives, slicers, or power cutters, while bandsaws are required to carve bone-in pieces.
Butchers and meatcutters in retail food stores also may weigh, wrap, and label the cuts of meat, arrange them in
refrigerated cases for display, and prepare special cuts to fill unique orders.
 
Benchmark Title: Chefs and Head Cooks
Chefs and Head Cooks direct the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables,
desserts, or other foods. May plan and price menu items, order supplies, and keep records and accounts. Executive
chefs and head cooks coordinate the work of the kitchen staff and direct the preparation of meals. They determine
serving sizes, plan menus, order food supplies, and oversee kitchen operations to ensure uniform quality and
presentation of meals. The terms chef and cook often are used interchangeably, but generally reflect the different
types of chefs and the organizational structure of the kitchen staff. For example, an executive chef is in charge
of all food service operations and also may supervise the many kitchens of a hotel, restaurant group, or corporate
dining operation. A chef de cuisine reports to an executive chef and is responsible for the daily operations of a
single kitchen. A sous chef, or sub chef, is the second-in-command and runs the kitchen in the absence of the chef.
Chefs tend to be more highly skilled and better trained than cooks.
 
Benchmark Title: Combined Food Preparation and Serving Workers
Combined Food Preparation and Serving Workers, Including Fast Food perform duties which combine both food
preparation and food service.
 
Benchmark Title: Cooks I
Cooks Level I Fry, boil, bake and steam foods. Prepare salads, desserts, special
diet food items, individual and bulk nourishments. May prepare food for tray lines. Clean work areas and
equipment according to sanitary procedures. Prepare and set up items for the salad bar. Operate equipment such as
grinder, slicer, chopper, mixer, blender and ovens.
 
 
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Benchmark Title: Cooks II
Cooks Level II prepare food in large quantities, including special diets according to standardized recipes.
Estimate food quantities to be prepared through customer tallies, traffic and preferences; recommends menu
substitutions. Frys, boils, bakes and steams foods. Operate and maintain food service equipment including oven,
grill, deep fat fryer, steamer and microwave. Oversees the work of other food service personnel in preparing and
serving meals.
Maintains cooking and related areas in a clean and sanitary condition; cleans kitchen equipment and utensils.
Receives, check and store foods and supplies.
 
Benchmark Title: Cooks III
Cooks Level III Oversee the work of subordinate staff engaged in food preparation, cooking, serving and cleaning;
provide training. The determine quantity of food to be prepared, estimate number of persons to be served and
assist in menu planning.
Cooks III inspect food preparation areas; ensure sanitary procedures, proper food preparation and serving
techniques are observed; ensure that equipment is properly maintained. They assist in ordering, receiving,
checking and storing food and supplies. Prepare records and reports.
 
Benchmark Title: Cooks, Fast Food
Cooks, Fast Food prepare and cook food in a fast food restaurant with a limited menu. Duties of the cooks are
limited to preparation of a few basic items and normally involve operating large-volume single-purpose cooking
equipment.
 
Benchmark Title: Cooks, Institution or Cafeteria
Institution and cafeteria cooks work in the kitchens of schools, cafeterias, businesses, hospitals, and other
institutions. For each meal, they prepare a large quantity of a limited number of entrees, vegetables, and
desserts.
 
Benchmark Title: Cooks, Restaurant
Cooks, Restaurant prepare, season, and cook soups, meats, vegetables, desserts, or other foodstuffs in restaurants.
May order supplies, keep records and accounts, price items on menu, or plan menu.
 
Benchmark Title: Cooks, Short Order
Cooks, Short Order prepare and cook to order a variety of foods that require only a short preparation time. May
take orders from customers and serve patrons at counters or tables. Short-order cooks prepare foods in restaurants
and coffee shops that emphasize fast service and quick food preparation. They grill and garnish hamburgers, prepare
sandwiches, fry eggs, and cook French fries, often working on several orders at the same time
 
Benchmark Title: Counter Attendants - Lunchroom/Coffee Shop/Cafeteria
Counter attendants take orders and serve food in cafeterias, coffee shops, and carryout eateries. In cafeterias,
they serve food displayed on steam tables, carve meat, dish out vegetables, ladle sauces and soups, and fill
beverage glasses. In lunchrooms and coffee shops, counter attendants take orders from customers seated at the
counter, transmit orders to the kitchen, and pick up and serve food.
 
 
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Benchmark Title: Dining Room and Cafeteria Attendants
Dining room and cafeteria attendants and bartender helpers assist waiters, waitresses, and bartenders by cleaning
tables, removing dirty dishes, and keeping serving areas stocked with supplies. Sometimes called backwaiters or
runners, they bring meals out of the kitchen and assist waiters and waitresses by distributing dishes to individual
diners. They also replenish the supply of clean linens, dishes, silverware, and glasses in the dining room and keep
the bar stocked with glasses, liquor, ice, and drink garnishes.
 
Benchmark Title: Dishwashers
Dishwashers clean dishes, cutlery, and kitchen utensils and equipment.
 
Benchmark Title: First Line Supv/Mgr Food Prep and Serving Workers
First-Line Supervisors/Managers of Food Preparation and Serving Workers supervise workers engaged in preparing and
serving food.
 
Benchmark Title: Food Preparation Workers
Food preparation workers perform routine, repetitive tasks such as readying ingredients for complex dishes, slicing
and dicing vegetables, and composing salads and cold items, under the direction of chefs and cooks. They weigh and
measure ingredients, go after pots and pans, and stir and strain soups and sauces. Food preparation workers may cut
and grind meats, poultry, and seafood in preparation for cooking. Their responsibilities also include cleaning work
areas, equipment, utensils, dishes, and silverware.
 
Benchmark Title: Food Servers, Non Restaurant
Food Servers, Nonrestaurant serve food to patrons outside of a restaurant environment, such as in hotels, hospital
rooms, or cars.
 
Benchmark Title: Hosts and Hostesses, Restaurant/Lounge
Hosts and hostesses welcome guests and maintain reservation or waiting lists. They may direct patrons to coatrooms,
restrooms, or to a place to wait until their table is ready. Hosts and hostesses assign guests to tables suitable
for the size of their group, escort patrons to their seats, and provide menus. They also schedule dining
reservations, arrange parties, and organize any special services that are required. In some restaurants, they act
as cashiers.
 
Benchmark Title: Meat, Poultry, and Fish Cutters and Trimmers, Hand
Poultry cutters and trimmers slaughter and cut up chickens, turkeys, and other types of poultry. Although the
poultry-processing industry is becoming increasingly automated, many jobs, such as trimming, packing, and deboning,
are still done manually. As in the animal slaughtering and processing industry, most poultry cutters and trimmers
perform routine cuts on poultry as it moves along production lines. Meat, poultry, and fish cutters and trimmers
also prepare ready-to-heat foods. This often entails filleting meat or fish or cutting it into bite-sized pieces,
preparing and adding vegetables, or applying sauces, marinades, or breading.
 
 
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Benchmark Title: Slaughterers and Butchers
Slaughterers and meatpackers slaughter cattle, hogs, goats, and sheep and cut the carcasses into large wholesale
cuts, such as rounds, loins, ribs, and chucks, to facilitate the handling, distribution, and marketing of meat. In
some of these plants, slaughterers and meatpackers also further process the large parts into cuts that are ready
for retail use. These workers also produce hamburger meat and meat trimmings, which are used to prepare sausages,
luncheon meats, and other fabricated meat products. Slaughterers and meatpackers usually work on assembly lines,
with each individual responsible for only a few of the many cuts needed to process a carcass. Depending on the type
of cut, they use knives, cleavers, meat saws, bandsaws, or other, often dangerous, equipment.
 
Benchmark Title: Waiters and Waitresses - All Levels Combined
Waiters and waitresses sometimes perform the duties of other food and beverage service workers. These tasks may
include escorting guests to tables, serving customers seated at counters, clearing and setting up tables, or
operating a cash register. However, full-service restaurants frequently hire other staff, such as hosts and
hostesses, cashiers, or dining room attendants, to perform these duties.
 
 
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Job Family: Gaming
Benchmark Title: Gaming Cage Workers
Gaming Cage Workers in a gaming establishment, conduct financial transactions for patrons. May reconcile daily
summaries of transactions to balance books. Accept patron's credit application and verify credit references to
provide check-cashing authorization or to establish house credit accounts. May sell gambling chips, tokens, or
tickets to patrons, or to other workers for resale to patrons. May convert gaming chips, tokens, or tickets to
currency upon patron's request. May use a cash register or computer to record transaction.
 
Benchmark Title: Gaming Change Persons and Booth Cashiers
Gaming Change Persons and Booth Cashiers exchange coins and tokens for patrons' money. May issue payoffs and obtain
customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in
the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit
money in drawers.
 
Benchmark Title: Gaming Dealers
Gaming Dealers operate table games. Stand or sit behind table and operate games of chance by dispensing the
appropriate number of cards or blocks to players, or operating other gaming equipment. Compare the house's hand
against players' hands and payoff or collect players' money or chips.
 
Benchmark Title: Gaming Managers
Gaming Managers plan, organize, direct, control, or coordinate gaming operations
in a casino. Formulate gaming policies for their area of responsibility.
 
Benchmark Title: Gaming Supervisors
Gaming Supervisors supervise gaming operations and personnel in an assigned area. Circulate among tables and
observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating
rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in
hotels/casinos. May adjust service complaints.
 
Benchmark Title: Gaming Surveillance Officers and Investigators
Gaming surveillance officers and gaming investigators act as security agents for
casino managers and patrons. They observe casino operations for irregular activities, such as cheating or theft, by
either employees or patrons. To do this, surveillance officers and investigators often monitor activities from a
catwalk over one-way mirrors located above the casino floor. Many casinos use audio and video equipment, allowing
surveillance officers and investigators to observe these same areas via monitors. Recordings are kept as a record
and are sometimes used as evidence against alleged criminals in police investigations.
 
Benchmark Title: Gaming and Sports Book Writers and Runners
Gaming and Sports Book Writers and Runners assist in the operation of games such
as keno and bingo. Scan winning tickets presented by patrons, calculate amount of winnings and pay patrons. May
operate keno and bingo equipment. May start gaming equipment that randomly selects numbers. May announce number
selected until total numbers specified for each game are selected. May pick up tickets from players, collect bets,
receive, verify and record patrons' cash wagers.
 
 
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Benchmark Title: Slot Key Persons
Slot Key Persons coordinate/supervise functions of slot department workers to provide service to patrons. Handle
and settle complaints of players. Verify and payoff jackpots. Reset slot machines after payoffs. Make minor repairs
or adjustments to slot machines. Recommend removal of slot machines for repair. Report hazards and enforces safety
rules.
 
 
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Job Family: Lodging-Hotel/Motel & Related
Benchmark Title: Baggage Porters and Bellhops
Baggage Porters and Bellhops handle baggage for travelers at transportation terminals or for guests at hotels or
similar establishments.
 
Benchmark Title: Concierges
Concierges assist patrons at hotel, apartment or office building with personal services. May take messages, arrange
or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping
and maintenance.
 
Benchmark Title: Hotel, Motel and Resort Desk Clerks
Hotel, motel, and resort desk clerks perform a variety of services for guests of
hotels, motels, and other lodging establishments. Regardless of the type of accommodation, most desk clerks have
similar responsibilities. Primarily, they register arriving guests, assign rooms, and check out guests at the end
of their stay. They also keep records of room assignments and other registration-related information on computers.
When guests check out, desk clerks prepare and explain the charges, as well as process payments.
 
Benchmark Title: Maids and Housekeeping Cleaners
Maids and Housekeeping Cleaners perform any combination of light cleaning duties
to maintain private households or commercial establishments, such as hotels, restaurants, and hospitals, in a clean
and orderly manner. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.
 
Benchmark Title: Wardrobe, and Locker and Dressing Room Attendants
Locker Room, Coatroom, and Dressing Room Attendants provide personal items to patrons or customers in locker rooms,
dressing rooms, or coatrooms.
 
 
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Job Family: Sports
Benchmark Title: Atheletes and Sports Competitors
Athletes and sports competitors compete in organized, officiated sports events to entertain spectators. When
playing a game, athletes are required to understand the strategies of their game while obeying the rules and
regulations of the sport. The events in which they compete include both team sports¨such as baseball, basketball,
football, hockey, and soccer¨and individual sports¨such as golf, tennis, and bowling. As the type of sport varies,
so does the level of play, ranging from unpaid high school athletics to professional sports, in which the best from
around the world compete before international television audiences.
 
Benchmark Title: Coaches and Scouts
Coaches organize, instruct, and teach amateur and professional athletes in fundamentals of individual and team
sports. In individual sports, instructors may sometimes fill this role. Coaches train athletes for competition by
holding practice sessions to perform drills and improve the athleteĂs skills and stamina. Using their expertise in
the sport, coaches instruct the athlete on proper form and technique in beginning and, later, in advanced exercises
attempting to maximize the playersĂ physical potential. Along with overseeing athletes as they refine their
individual skills, coaches also are responsible for managing the team during both practice sessions and
competitions, and for instilling good sportsmanship, a competitive spirit, and teamwork.
 
Benchmark Title: Umpires, Referees and Other Sports Officials
Umpires, referees, and other sports officials officiate at competitive athletic and sporting events. They observe
the play, detect infractions of rules, and impose penalties established by the sportsĂ rules and regulations.
Umpires, referees, and sports officials anticipate play and position themselves to best see the action, assess the
situation, and determine any violations. Some sports officials, such as boxing referees, may work independently,
while others such as umpires¨the sports officials of baseball¨work in groups. Regardless of the sport, the job is
highly stressful because officials are often required to make a decision in a matter of a split second, sometimes
resulting in strong disagreement among competitors, coaches, or spectators.
 
 
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Job Family: Travel
Benchmark Title: Manager, Lodging
Lodging managers are responsible for keeping their establishments efficient and profitable. In a small
establishment with a limited staff, the manager may oversee all aspects of operations. However, large hotels may
employ hundreds of workers, and the general manager usually is aided by a number of assistant managers assigned to
the various departments of the operation. In hotels of every size, managerial duties vary significantly by job
title.
 
Benchmark Title: Reservation and Transportation Ticket Agents
Reservation agents help people to plan trips and make reservations. They usually
work in large reservation centers, answering telephone or e-mail inquiries and offering suggestions and information
about travel arrangements, such as routes, schedules, rates, and types of accommodation. Reservation agents quote
fares and room rates, provide travel information, and make and confirm transportation and hotel reservations.
Transportation ticket agents are sometimes known as passenger service agents, passenger booking clerks, reservation
clerks, airport service agents, ticket clerks, or ticket sellers. They work in airports, train, and bus stations,
selling tickets, assigning seats to passengers, and checking baggage. In addition, they may answer inquiries and
give directions, examine passports and visas, or check in pets. Other ticket agents, more commonly known as gate or
station agents, work in airport terminals, assisting passengers boarding airplanes. Travel clerks, often working
for travel clubs, plan trips, calculate mileage, and offer travel suggestions, such as the best route from the
point of origin to the destination, to club members Passenger rate clerks generally work for bus companies. They
sell tickets for regular bus routes and arrange nonscheduled or chartered trips.
 
Benchmark Title: Tour Guides and Escorts
Tour Guides and Escorts escort individuals or groups on sightseeing tours or through places of interest, such as
industrial establishments, public buildings, and art galleries.
 
Benchmark Title: Travel Guides
Travel Guides plan, organize, and conduct long distance cruises, tours, and expeditions for individuals and groups.
 
 
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